Post on 30-Jan-2021
Jack Delinsky Doug Hyche Nick Su4le
Discover the University System of Georgia's Hidden Gem:
Software Resource and Services
Agenda
Introduc9ons
Customer Rela9onship Manager Role
So?ware Resource & Services
SRS Components
Accessibility/VPAT
Wrap-‐Up
Customer Relationship Management Vision
Customer Collabora9on Framework
Listen
Inform
Facilitate
Engage
Create a trus)ng partnership between the University System of Georgia (USG) and Informa)on Technology Services (ITS) such that if our customers could choose any educa)onal IT provider, they would choose us.
CRM Partnership
Software Resource & Services
Ins$tu$onal Store
Personal Store
The Point
Software Resource & Services
q Goals q Direc9on q Collabora9on
Software Resource & Services q Goals
q Point of Contact q Buying Power q Value Add
To be the first “Point of Contact” for so?ware, services, and informa9on to support be4er decision making!
Software Resource & Services q Goals
q Point of Contact q Buying Power q Value Add
To capture the buying power of the USG as a volume purchaser to offer the best pricing on so?ware and services to the USG.
Software Resource & Services q Goals
q Point of Contact q Buying Power q Value Add
To add value through implemen9ng innova9ve solu9ons to provide increased benefit to the USG.
Software Resource & Services q Direc9on
q Products q Teams q Design
Software Resource & Services q Designs
q Ins9tu9onal Store q The Point q Personal Store
Software Resource & Services
Come to The Point! q Opportuni9es q Vendors q Campus Contacts q USG Teams
§ Liaisons § Nego9a9on Teams § Collabora9on
Software Resource & Services
What can I find in The Point? q Informa9on on vendors (contracts, training,
alerts, etc.) q Status on system level contracts q On-‐going vendor ac9vi9es q Opportuni9es being considered q Campus contacts q Teams for collabora9on q Requested informa9on
Software Resource & Services
What can I find in The Point? q Informa9on on vendors (contracts, training,
alerts, etc.) q Status on system level contracts q On-‐going vendor ac9vi9es q Opportuni9es being considered q Campus contacts q Teams for collabora9on q Requested informa9on
Software Resource & Services
What can I find in The Point? q Informa9on on vendors (contracts, training,
alerts, etc.) q Status on system level contracts q On-‐going vendor ac9vi9es q Opportuni9es being considered q Campus contacts q Teams for collabora9on q Requested informa9on
Software Resource & Services
Ques$ons www.srs.usg.edu srs@usg.edu
Jack.Delinsky@usg.edu Phone (706) 583-‐2280
Customer Relationship Management
Customer Service
Liaison Campus Collabora$ons Ini$a$ves
Accessibility
Right thing to do
Sec9on 508, Sec9on 504, ADA
Financial Impact
Customer Relationship Management
Listen
Inform
Facilitate
Engage
IWS
“Crawl”
“Walk”
“Run”
Wrap-‐Up & Questions Helping Adult Learners Discover their Goals
– Bridging Connec9ons – CRM Team – Internal/External Resources – SRS
• Ins9tu9onal Store • Personal Store • The Point
– Accessibility/VPAT Informa9on