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DHL Business Unit – Business Unit Descriptor, Arial (bold), 12 pt

David Thornewill von Essen

Aachen, June 2016

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Considerations as we eliminate the pen!

1. Background

2. Sample areas of focus

3. The Dark Side

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MOORE’S LAWDIGITAL POWERx2 every 18 months

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Today’s DIGITAL REALITY...

1.8 TB of Data is created

340,000 tweets onTwitter

12 Websites got hacked; 416 attempts

204 million Emails are sent.

950+ Purchases on Ebay; 180+ by mobile

3.3 million Facebook Posts

4 milionGoogle searches

50 billionWhatsApp messages

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WE HAVEN’T SEEN ANYTHING YET

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IT SERVICES

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Warehouse Robotics Example

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Considerations as we eliminate the pen!

1. Background

2. Sample areas of focus

3. The Dark Side

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As we move into the second half of the chessboard...What are the Key Drivers for IT?

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FLEX YOUR MODEL

DELIGHT YOURCUSTOMERS

CONVERGE PEOPLE

& MACHINES

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FLEX YOUR MODEL

Rapid Experimentation Shorter time to

marketStability

Reliability

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A SINGLE MODE IS NOT ENOUGH

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FINDING THE RIGHT KEY

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Das Bild kann zurzeit nicht angezeigt werden.

THE FUTURE OF USEREXPERIENCE ISEVERYWHERE AND INVISIBLE.

SCL

USER INTERFACE EVOLUTION IN DPDHL

Front End Backend

UX DesignerUI Developer

ApplicationDeveloper

FUTURE ITS CAPABILITY

InformationDesign

InteractiveDesign

VisualDesign

Research Technology Focused

HumanFocused

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17ITS Global Conference 2016| PRG/CBJ | 08 June 2016

CONVERGE PEOPLE & MACHINES

VOICE GESTURESLEARNED BEHAVIOR

WHAT ABOUT THE FUTURE?TO SUPPORT NATURAL HUMAN BEHAVIOR

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19ITS Global Conference 2016| PRG/CBJ | 08 June 2016

Considerations as we eliminate the pen!

1. Background

2. Sample areas of focus

3. The Dark Side

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WHEN YOU THINK ABOUT (INFORMATION) SECURITY …

The Digital Tsunami

Digital Technology

Digital Consequences

AI & RoboticsSocial & MobilityIoT, DigData, Analytics

SuperintelligenceSynthetic Biology & GeneticsNanotechnology

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The Dark Side? Crime scales as well.Digital Criminality – the flip side

Same crimes• Theft / Extortion• Espionage• Terrorism / War

Bigger scale

• Well resourced• Well funded• Well educated

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The actors are:

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Education• Business colleagues complete online course • IT Professionals need deeper knowledge

Data Hygiene• Set, publish & share data standards• Drive for data consistency and accuracy

OneID – Identity Management• Adopt the GID to link all identities• Use of SSO, multi-factor auth, biometrics

What Paula would like you to do ...

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IT SERVICES

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Drone Robotics Example

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IT SERVICES

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Thank you!