Digital Marketing Head-first - Dive in like a pro

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Precedent Seminar Melbourne, Victoria 18/10/2012

Transcript of Digital Marketing Head-first - Dive in like a pro

Digital marketing head-firstPart 1: Marketing your organisation

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Digital marketing head-firstPart 1: Marketing your organisation

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digital marketing done right

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digital marketing must match your individual problems and culture because without a custom fit, you’re missing the point.

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individual problems and culture because without a custom fit, you are missing the point.

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“Why doesn’t our site workon my new iPad? We shouldreally make an app.”

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“Why doesn’t our site workon my new iPad? We shouldreally make an app.”

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“Big brands get to do all theadventurous stuff online. Others can barely tweet.”

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“Big brands get to do all theadventurous stuff offline. The web follows after.”

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four tactics to victory

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Tactic 1: SEOLong-term influenceand growth. Great effortwith great effect.

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Tactic 1: SEOLong-term influenceand growth. Great effortwith great effect.

Invasion

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Tactic 2: Social MediaWin hearts and minds. Small effort for short lived effects.

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Tactic 2: Social MediaWin hearts and minds. Small effort for short lived effects.

outpost

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Tactic 3: PPC advertisingNeeded for aggressive SEOinvasions. Targeted for focused, short-term wins.

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Tactic 3: PPC advertisingNeeded for aggressive SEOinvasions. Targeted for focused, short-term wins.

MISSILES

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- Product Listing Ads- Click to Call Ads- Bottom of Page Ads- Mega Site Links- Social Ad Extensions-Remarketing- Map/Location Ad Extensions- Chat Ads- Email Ads

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Tactic 4: Email marketingSqueeze existing users. So targeted you can seethe whites of their eyes.

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Tactic 4: Email marketingSqueeze existing users. So targeted you can seethe whites of their eyes.

SNIPERS

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digital marketing must match your individual problems and culture because without a custom fit, you’re missing the point.

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digital marketing must match your individual problems and culture because without a custom fit, you are missing the point.

@precedentcomms #PrecSem

Military strategy“Forewarned, forearmed;to be prepared is half the victory.”

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Tactic 1: SEOLong-term influenceand growth. Great effortwith great effect.

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SEOSEO missions“People know us for x but not y.”“Certain people don’t know us.”“People go to competitors.”“No one knows us. We’re so alone.”

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Tactic 1: SEOAudience SEO missions“How do we drive more traffic to the website?”“How do we raise the profile of our podcasts on iTunes U?”

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Tactic 1: SEO

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Tactic 1: SEOSEO resultsTop search result for all topanimal related key phrases

Nearly 13 million views for the cost of one email

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Tactic 1: SEOAudience SEO missions“How do we drive more traffic to the website?”

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Tactic 1: SEOAudience SEO missions“How do we raise the profile of our podcasts on iTunes U?”

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Tactic 2: Social MediaWin hearts and minds. Small effort for short lived effects.

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Tactic 1: SEOSocial media missions“People don’t know us enough.”“People don’t use us enough.”“Our audiences need to meet.”“Our audience don’t work for us.”

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Tactic 1: SEOAudience Social media missions“We could provide daily advice.”“Members don’t use all the benefits.”“Members can swap advice.”“They should refer their colleagues.”

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Tactic 1: SEO

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Tactic 1: SEO

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Tactic 1: SEO

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Tactic 1: SEOSocial media resultLloyds: Better security, customersatisfaction & efficiencyASOS: 1.7 million VERY active ambassadors

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Tactic 1: SEOSocial media resultLloyds: Better security, customersatisfaction & efficiencyASOS: 1.7 million VERY active ambassadors

victory

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Tactic 3: PPC advertisingNeeded for aggressive SEOinvasions. Targeted for focused, short-term wins.

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Tactic 1: SEOPPC missions“We’re about to do a launch.”“We’ve got a market to fill.”“We need aggressive SEO.”“We have a specific problem.”

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Tactic 1: SEOAudience PPC missions“How do we recruit new members?”“How do we increase our fundraising with paid advertising?”

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Tactic 1: SEO

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Tactic 1: SEOPPC results415 participating sites36 million impressions300% increase in donationscompared to same period

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Tactic 1: SEOPPC results415 participating sites36 million impressions300% increase in donationscompared to same period

victory

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Tactic 4: Email marketingSqueeze existing users. So targeted you can seethe whites of their eyes.

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Tactic 1: SEOEmail missions“There are so many things our customers could be doing!”“There are so many thingsour customers should know!”

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Tactic 1: SEOAudience Email missions“How do we get people to renew their subscription?”“Our email CTR is really low. How do we make them more interesting?”

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Tactic 1: SEO

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Tactic 1: SEOEmail results400% increase in site visits during Alzheimer’sAwareness Month.

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Tactic 1: SEOEmail results400% increase in site visits during Alzheimer’sAwareness Month.

victory

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digital marketing must match your individual problems and culture because without a custom fit, you’re missing the point.

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digital marketing can match your individual problems and culture because it’s designed to be custom fit.

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end of part 1

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Digital marketing head-firstPart 2: Creating integrated campaigns

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campaigns done right

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campaigns are the only way to market digitally because without targeting you’re just paying to spam.

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campaigns are the way to market digitally because without targeting you’re just paying to spam.

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It’s 2011 and the question is:How do you market to this?

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The landscape, audience, proposition – everything had changed.

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Cardiff University had to change

its strategy and fast, or risk the greatest losses.

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Strategy without tactics isthe slowest route to victory.Tactics without strategy isthe noise before defeat.

Sun Tzu, Art of War @precedentau #PrecSem

The MissionThe ClimateThe GroundThe LeadershipThe Method

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The MissionThe ClimateThe GroundThe LeadershipThe Method

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The Mission:

Who is your target and what is your objective?

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The MissionThe ClimateThe GroundThe LeadershipThe Method

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The Climate:

What’s the competitivelandscape? What’s thebehaviour of the target users?

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The MissionThe ClimateThe GroundThe LeadershipThe Method

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The Ground:

Is the territory familiar?Is it familiar to the competition?

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The MissionThe ClimateThe GroundThe LeadershipThe Method

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The Leadership:

How will it be managed?Who will plan and carry out actions?

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The MissionThe ClimateThe GroundThe LeadershipThe Method

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The Method:

What tactics will beused and why? How will you handlethe response?

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The Method:Which tactics will be used?How will they be plannedand implemented?

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The Method:Which tactics will be used?How will they be plannedand implemented?

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It’s 2012 and the question is:Did it work?

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UK-wide press coverage and celebrity endorsement.

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Over 1200 subscribers actively engaged on Facebook.

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UK application decline: 7 per cent Cardiff University: 4 per cent (despite predictions we’d be hit harder than any other institute)

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THRIVE is now the permanent UG recruitment brand (and the Schools are all on-board!)

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The Method:Which tactics will be used?How will they be plannedand implemented?

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campaigns are the only way to market digitally because without targeting you’re just paying to spam.

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campaigns are the only way to market digitally because with targeting you can target and adapt.

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So, what is user experience (UX)?

How a person feels about using a product, system or service

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UX is not ...

Just about interface designJust about usabilityJust about your usersJust about technologyJust about content

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Visibility

Orientation

Interaction

Extension

Retention

Reputation

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what’s your next digital marketing mission?

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man your next digital marketing mission

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digital marketing must match your individual problems and culture because without a custom fit, you are missing the point.@precedentau #PrecSem

digital marketing must match your individual problems and culture because without a custom fit, you are missing the point.

Invasion

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digital marketing must match your individual problems and culture because without a custom fit, you are missing the point.@precedentau #PrecSem

digital marketing must match your individual problems and culture because without a custom fit, you are missing the point.

OUTPOST

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digital marketing must match your individual problems and culture because without a custom fit, you are missing the point.@precedentau #PrecSem

digital marketing must match your individual problems and culture because without a custom fit, you are missing the point.

Missile

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digital marketing must match your individual problems and culture because without a custom fit, you are missing the point.

Sniper

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digital marketing must match your individual problems and culture because without a custom fit, you are missing the point.

Sniper?

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digital marketing must match your individual problems and culture because without a custom fit, you are missing the point.@precedentau #PrecSem

digital marketing must match your individual problems and culture because without a custom fit, you are missing the point.

80 expertsstrategy & research

branding & communicationsuser centred design

development & hostingdigital marketing

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digital marketing must match your individual problems and culture because without a custom fit, you are missing the point.

6 sectorsmembershipgovernment

educationhealth

not for profitdestinations

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digital marketing must match your individual problems and culture because without a custom, you are missing the point.

5 officesMelbourne

PerthLondon

EdinburghCardiff

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digital marketing must match your individual problems and culture because without a custom fit, you are missing the point.

22 yearsexperience

qualitystability

loyaltyresults

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digital marketing must match your individual problems and culture because without a custom fit, you are missing the point.

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