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Moving Test responsibilityfrom IT to Business

Alan Andersen

L’Oréal Nordic

L’Oréal NordicAlan Andersen - CIO

| Agenda| About L’Oréal| The Organisation| The Journey| The Future

OUR BRANDS

ABOUT L’ORÉAL

▪ Founded in 1909 by Eugéne Schueller▪ Present in 130 countries▪ Headquarter in Paris (Clichy)▪ Turnover 2014: Ca. 22,98 Billion EUR▪ 80.000 employees▪ 1st worldwide cosmetic group▪ 32 global brands

▪ Denmark, Sweden, Norway, Finland▪ Headquarter and Warehouse in Denmark▪ Sales offices and Academies in capitol cities.▪ Turnover 2014: Ca. 500 million EUR▪ Ca. 1200 employees▪ 3rd biggest consumer of advertising in Nordics

L’Oréal Group L’Oréal Nordic

The Organization

ORGANISATION

▪ Sales & Marketing Organisation▪ Young Marketers▪ Brand focused – small teams▪ Consumer Oriented▪ High focus on Digital/Social Media▪ Lean ”back-office” organisations (supply/finance)

HOW IS ”IT” PERCEIVED:▪ IT is a often considered as a support function▪ Everything with Electricity is basically IT▪ IT is too complex – just needs to work▪ Lack of understanding of systems and process▪ IT are owners of the systems▪ IT is becoming more of a strategic business partner

The Journey

THE JOURNEY – THE BEGINING

TIME COSTTIME COST

QUALITY

▪ No Ownership▪ No Governance▪ No Methodology▪ No Process▪ No responsibility▪ No commitment

Test Scope| Projects| Change requests| Incidents

| Project Methodology – Evaluation| First templates (Project Brief, Status reports)| IT Team starting Prince2 foundation| IT define, change and test all developments

2013

2015

| Project Methodology – Prince2 for IT team| All projects (Project Brief, Status reports)| Testing scope is part of all projects| Test reporting on projects| Ny Governance process| Regular meetings IT/Business (Mancom)| Defining a KU organisation

2017

| ServiceNow: Change Requests / Incidents(KU/End Users signs off that test is according to expectations)

| BRM Organisation: Enrich/Validate all Change Requests/Test Scope

| Busines Project Managers: Certified PM training

| Key Users: Roles/Responsibilities are formalised

| Testing Tool: HP ALM – Test plan/Test cases on proces level(order to cash process)

| IT Project Manager: Assiged to all major projects

| Governance: Fixed meetings IT/Business (Mancom & ”middle” management)

| Business: Commitment/Responsibility growing

| Clear Methodology: PM, Risk, Change Man. and Testing

| ServiceNow for Projects

| Testing tools

| Transparent and clearly defined governanceprocess

| Business demands thorough testing before releaseto production

| KU Organisation = Process Owners

| Testing scenarios – detailed process (steps)

| Clear process documentation

| Automated testing tool/process running scripts

2020

2013 2015 2017 2020

”How do you discuss test with business”?

”How do you make testing SEXY”?

”How do you engage the business”?

WHAT IS THE TARGET?

Questions?