Developing Great People The Key to Happy Customers

and a Strong Bottom Line

Housekeeping

•  This presentation is being recorded and will be available on-demand for all attendees

•  Slides will be distributed following the webinar

•  Please use the GotoWebinar chat window for any questions, we’ll answer as many as we can during Q&A

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Introductions

•  Tom Braun, Director, Global Organizational Development –  Email: Thomas.Braun@yum.com –  Phone: 502.874.1788

•  Lindsey Weiss, Analyst, Global Organizational Development

–  Email: Lindsey.Weiss@yum.com –  Phone: 502.874.1328

Agenda for Today

•  About Us •  People Capability at Yum! •  Our 360 Tool •  360 Journey •  Q&A Session

The Defining Global Company that Feeds the World

Our Global Presence

Over 40,000 restaurants

In over 125 countries

Revenues of over $13 billion

40,000

A Company With A Huge Heart

People Capability First… Satisfied Customers & Profitability Follow

People Capability First…Satisfied Customers &

Profitability Follow!

How We Lead

ü Step Change Thinkers ü Know How Builders ü Action Drivers ü People Growers

Bringing People Capability to Life for Employees

Bringing People Capability to Life for Employees

ü  360 feedback process kicks off mid-year development planning

ü Focus on personal development & growth through feedback

ü All about the conversation between the coach & employee

Bringing People Capability to Life for Employees

Our 360 Tool

ü  Developed based on our How We Lead principles

ü  2 Surveys: Individual Contributors & Coaches

ü  Used all around the world (7 languages in 2014)

ü  Spans many levels within the organization (Field District Managers to Senior Leadership Team)

Our 360 Tool

ü  2,000 survey participants in 2014

ü  Internal employees and external customers are invited as raters (21,000 raters in 2014)

ü  Mandatory participation every other year; Optional participation every year

Where We Were: Reality Check

Cost for additional reports and templates

Reliant on vendor for additional reports and data

Platform has limited functionality

History with Vendor

Reports are complex and long

Limited people data, so little analysis done

360 platform only

Where We Wanted to Go: Future State of 360

Current State

Simplistic platform Sophisticated & customizable platform

Future State

Limited capabilities Enhanced capabilities

Limited people analytics More robust people analytics

360 solution Talent management solution

Where We Are Today: Impact of Qualtrics 360

ü Benefits to Yum!

ü Flexible system with constant enhancements

ü Knowledgeable support team

ü Leveraging for other Yum! projects

ü Data to leverage for insights

Where We Are Today: Impact of Qualtrics 360

ü Benefits to Participants & Raters

ü Enhanced user experience

ü Customized, easy to understand report

ü Mobile accessible

Where We Are Today: Impact of Qualtrics 360

ü  Insights

ü Analysis to uncover strengths and opportunities of our employees to drive development focus, resulting in powerful messages to share with leadership around the world

ü Data tells us where we have opportunities for 360 process improvements

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Questions?