Post on 12-Jul-2015
Prepared by: Amal BAKKALI
Asma ASKAOUI
Meriem AIT HEMMOU
DEVELOPING
STUDENTS’SKILLS
2nd part
Supervised by: Jennifer
EVANS
Youssef
Tamer
OUTLINE
MEETINGS
NEGOTIATION
NOTE-TAKING
E-MAIL, FAX and MEMOS
REPORT WRITING
UNDERSTANDING THE NEWS
ACTIVITIES
Meetings
1-Meetings
Successful participation in meetings in English
is often necessary for the progress within the
company.
Meetings are mostly held to discuss things.
Business English students should be aware of
the cultural differences in terms of etiquette and
turntaking patterns .
Meetings
Business english students should be aware of
the rules and etiquettes of meetings:
Respect punctuality
Don’t leave while the meeting is taking place
Discuss things that are directly relevant to the
agenda
Talk when it is a « right time»
Meetings
The teacher should find out the type of international meetings students need to attend (formal or informal).
The teacher may ask students questions suchas:
Are meetings in your department formal or informal?
Do your managers ever ask you to discusssolutions to problems?
How easy is it for you to participate?
Meetings
Teachers should prepare their students by
attending and participating in meetings .
Observe both native and non-native
speakers’use of language.
Make role-played meetings more realistic .
Meetings
Students need to master the relevant language
that should be used in meetings:
they will need language to be able to exert
influence on others.
students need to practise useful phrases
which help them to cope in meetings .
students should use indirect ways of agreeing
and disagreeing.
Negotiating
2- Negotiating
Negotiations are about bargaining with an
other party in order to:
Reach an understanding, resolve point of
difference, or gain advantage in outcome of
dialogue.
Satisfy various interests of two people/parties
involved in negotiation process.
For successful negotiations
Students need to:
Be aware of cultural differences when dealing
with certain nationalities.
Build rapport with their negotiating partners .
Listen effectively and stress on common
ground .
Think about the other side’s perspective and
problems.
For successful negotiations
Teachers should :
Know what type of negotiating their students are
provide students with language that gives them
control to influence their counterparts.
Encourage students to check what has been
agreed at every stage of a negotiation.
Note-taking
3- NOTE-TAKING
Note taking is a process that involves practising
the difficult skill of writing while listening and/or
speaking.
Note taking is an important skill for students of
business especially those who are working in
the field of international business .
NOTE-TAKING
While taking notes students should:
take notes in English
Use an international note-taking system
NOTE-TAKING
In order to provide useful guidance and
practice for students, teachers need to:
find out how notes are usually written up in
students’ companies.
Stick to general guidelines .
E-MAIL, FAXES
&MEMOS
4-
A system for sending and receiving messages
electronically over a computer network.
Replaces letters, faxes, memos and even
telephone calls.
Emaills are :
Easy to be used within a networked systems
Convenient
Inexpensive
Internal and external communication
The style of writing is usually informal and
varies according to whom you are writing to.
When writing an e-mail business English
students should:
Beware of humour
Consider who else might read their e-mails
Follow up important e-mails with a lettre or fax
Faxes
Faxes are well established means of communication in modern business .
Written messages sent by a special telephone system.
Faxes are:
Easy to be used
Convenient
Inexpensive
Internal and external communication
Faxes
Faxes can be used by companies with no
computers or internet connections.
They are capable of sending both graphics
and texts.
The style of text in faxes is similar to that used
in lettres (formulaic expressions),or can be
informal(speed ).
Faxes
The teacher should draw students attention
about the layout of faxes .
Addresses are not always written in full
Pages are numbred
Faxes sent from a normal fax machine will
include signature
Memos
A memo is a form of written business
communication.
Memos are passed internally within a
company.
Memos are serious documents,they should be
written carefully, they can affect the efficiency
of a company’s day-to-day business.
Memos
The format ,style and organisation of memos
can vary depending on the company’s
corporate culture and the status of the
receiver.
Memos
The teacher should introduce his students to the basic rules of memos:
They always have a subject heading that must be written clearly
They are only about one subject
They have to be clear and concise
Names are kept brief
No addresses are used ,no full greetings or closings
Report-Writing
Report-Writing
Reports are well-organised and formatted
analysis of a particular situation .
They involve collecting ,summarising and
organizing large quantities of information and
making recommendations which make sense.
They are important because they can influence
decisions made .
Report-Writing
To write a report,
Students should differentiate between fact and
opinion .
Include only relevant information.
The language should be clear and succinct.
Reports should include an inroduction ,findings
,conclusion and recommendations.
Report-Writing
Types of reports
Analytical
Visit reports
Personnel
Weekly and monthly
Understanding the
news
Understanding the news
Business English students need to
undertand the news on tv, on radio and in
the newspapers.
Understanding the news
Teachers should:
check with students what they can get on their
radios and tvs and what newspapers they can
obtain easily and cheaply.
Help students to digest more complex
language through effective classwork.
Develop their skimming and scanning skills .
Activities
Activity 1
Activity 2
Activity 2
Management conundrums:
Language : English
Level: intermediate and above
Time : 15minutes
Instruction: the images convey some problem
situations that can occur in the workplace . Try
to identify the problem, explain how it affects
the company’s advencement and suggest
some solutions.