Post on 16-Aug-2015
2RESEARCH & STRATEGY
E C O S Y S T E M M A P C O M P E T I T I V E A S S E S S M E N T S U R V E Y I N T E R V I E W S E X P E R I E N C E M A P
I. Ecosystem Map
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ASSEMBLY
PURCHASINGDESK
MOBILITY
PERSONALIZATION
CHAIR
LIGHTING
DESK HEIGHT
SHAPE
SKETCHINGTECHNICALINTEGRATION
CLOCK/TIME
MATERIAL
CLEANLINESS & UPKEEP
STORAGE
ERGONOMICS
PRIVACY
A C C E S S O R I E S
O R G A N I Z AT I O N
T O O L S & T E C H N O L O G Y
W E L L B E I N G
D E S I G N & A E S T H E T I C
P U R C H A S I N G
S O C I A L
MONITORS / KEYBOARDS /
MOUSE
DRINKS
PLANTS
FOOD
HEAD-PHONES
CHORDSMANAGEMENT
COLLABO-RATION
3RESEARCH & STRATEGY
There are many aspects to consider when evaluating the ideal workstation. The following items surfaced as important elements when considering the entire landscape.
Storage, height, materials and cord management were referenced the most during the ecosystem exercise.
We categorized the landscape into 7 categories:
• Well being
• Social
• Accessories
• Organization
• Purshasing
• Design & Aesthetics
• Tools & Technology STORAGE
HEIGHT
MATERIALS
ERGONOMICS
MONITORS / KEYBOARD / M
OUSE
CHORD MANAGEMENT
PRIVACY
PERSONALIZATION
SKETCHING
PURCHASING
TECHNOLOGY INTEGRATON
COLLABORATION
CLEANILESS & UPKEEPCHAIR
DRINKS
LIGHTING
SHAPE
MOBILITY
ASSEMBLY
PLANTS
HEADPHONES
CLOCK / TIM
E
ECOSYSTEM MAP
I. Ecosystem Map
4RESEARCH & STRATEGYII. Competitive Assessment
E C O S Y S T E M M A P C O M P E T I T I V E A S S E S S M E N T S U R V E Y I N T E R V I E W S E X P E R I E N C E M A P
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TAKE AWAYS “Innovative” desks usually come with a hefty price tag • Milk desk - $3k+
• Stir kinetic desk - $3k+
• Symbol audio desk - $4k+
There is a shortage of desks in the $400-$800 price range • Quality materials and craftsmanship pushes desks over the $800 range
No one has mastered a simple and elegant standing desk • Cheap solutions (manual adjustment) usually require desk to be cleared off or even inverted
• IKEAs Bekant electric desk is somewhat affordable but very minimalistic - $489
6RESEARCH & STRATEGYII. Competitive Assessment
7RESEARCH & STRATEGYIII. Survey
E C O S Y S T E M M A P C O M P E T I T I V E A S S E S S M E N T S U R V E Y I N T E R V I E W S E X P E R I E N C E M A P
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8RESEARCH & STRATEGY
Q U E S T I O N 1
What type of computer do you use on your desk?
L A P T O P
P H O N E
D E S K T O P
T A B L E T
O T H E R
8 6 %
5 1 %
3 7 %
2 2 %
6 %
III. Survey
9RESEARCH & STRATEGY
Q U E S T I O N 2
How many hours would you say you spend at your desk every day?
1 2 3 4 5 6 7 8 9 1 00
0 % 2 %6 %
1 2 % 1 2 %
2 2 %
1 2 %
2 0 %
6 %1 0 %
0 %
III. Survey
10RESEARCH & STRATEGY
Q U E S T I O N 3
Do you like to stand when you work?
Y E S N O1 5 % 1 5 % 7 0 %
S O M E T I M E S
III. Survey
11RESEARCH & STRATEGY
Q U E S T I O N 4
How often do you collaborate with others at your desk?
S O M E T I M E S A LW AY SR A R E LY
1 4 %
6 %
4 3 %
3 1 %
6 %
III. Survey
12RESEARCH & STRATEGY
Q U E S T I O N 5
How many cords do you have at your desk?
1 2 3 4 5 6 7 8 9 1 0 +
2 %5 % 5 %
2 7 %
1 8 %1 4 %
9 %7 %
2 %
1 1 %
III. Survey
TAKE AWAYS There is no typical hardware setup • Laptops are the most common computer but their use varies greatly
Collaboration is frequent • 80% of respondents collaborate “sometimes” or more
People like to have the option of standing while working • 86% of people like to stand “sometimes” or more while working
People have cords, lots of them • 88% of people have 4 cords or more at their desk
13RESEARCH & STRATEGYIII. Survey
14RESEARCH & STRATEGY
E C O S Y S T E M M A P C O M P E T I T I V E A S S E S S M E N T S U R V E Y I N T E R V I E W S E X P E R I E N C E M A P
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IV. Interviews
RAAF SUNDQUIST Strategist
DAVE SHEPARD Engineer
MK COOK Designer
JOHN BOTICA Engineer
ROCKY ROARK Designer
• Prefers wireless devices (keyboards, mouse).
• Spends 6-10 hrs per day at his desk.
• Has a multiple screen setup but perfectly comfortable with working just on laptop.
• Takes laptop home every night. Gets frustrated with plugging in cords every morning.
• Would prefer a docking station where he could just plug in one cord.
• Likes screens at eye level.
• Doesn’t want too much storage just one hidden drawer.
"Too much storage turns into too much storage.˝
• Doesn’t like clutter or papers piling up.
• Loves wood as a desk surface.
• Has pictures of his family and a couple toys on his desk.
• When he gets in the zone he can sit at his desk for 4-5 hours straight.
15RESEARCH & STRATEGYIV. Interviews
• Uses 13" laptop and one external monitor (although he hasn't been using his external monitor).
• Has a picture of his family on his desk, otherwise likes to keep it relatively clear.
• Likes everything to be at an optimal position while he works, he does this by feel.
• When he leaves for the day he cleans up his desk but leaves action notes for the next day.
• Tall, 6'3" - has trouble being comfortable at his desk. Would prefer a taller desk.
• Concrete floors would be an issue with a standing desk.
• Feels a larger desk would be beneficial mentally.
• Very glad his current desk is not white.
• Likes the idea of a standup desk.
"I pulled out from my desk the other day and shifted all the electronics on my coworkers
desk.˝
• Uses a foot rest because of her height.
• Uses a laptop on a stand with 2 external monitors.
• Goes for walks to work our her lower back pain.
"I usually switch to the standing desk when my back
really hurts.˝
• Wood surface gives her a rash on her wrist
• Has a photo on her desk, some books and a small plant that she waters weekly.
• Stuff accumulates on her desk until she ultimately purges it. Likes a tidy desk buy not OCD about it.
• Puts things under her monitor stand to reduce clutter.
• Doesn't bring laptop home at night unless she is WFH the next day.
• Doesn't like the heigh of her desk, she is 5'2", she would prefer a desk 3" lower.
• When she uses a standing desk (rarely) she rolls out a yoga mat to stand on.
• She's developing carpal tunnel in both arms.
• Uses laptop with 2 external monitors. Wireless keyboard and mouse.
• Has pictures of his family and a coffee cup for pencils and pens.
• Takes his laptop/charger/mouse/mouse pad home overnight. Every morning he has to plug everything back in by crawling under his desk.
"Plugging in my laptop every morning I have to crawl under
my desk˝
• Wishes he had a giant power strip.
• Often eats lunch at his desk and watches Netflix.
• Has IKEA storage that admittedly turns into a junk drawer. Thinks he would use a small drawer for daily items.
• Likes having monitors on a stand and the space it creates underneath the stand (puts his laptop here).
• Likes wooden surface, feel, look, smell.
• Headphone cable is always in the way.
• Chair arms constantly bump into the table.
• Uses a laptop with two external monitors. Wireless keyboard and mouse.
• Uses Wacom tablet 1-2/week.
• Uses a big drawing pad.
• Lots of vinyl toys. Likes organized clutter. Has a fuzzy rug underneath.
"I consider my toys visual ephemora.˝
• Doesn't have a drawer but feels like that would help with clutter.
• Really would like a large flat file storage for big notepads and sketches.
• Random things accumulate on desk like cards and plants.
• Loves his raised monitor stand, likes the space underneath. Prefers his monitors at eye level.
• Would like the option of a standing desk and thinks he would use it once a week.
• Wants better cord management.
• Thinks an outlet built into the desk would be awesome.
TAKE AWAYS People personalize their desks with photos, toys and objects • Family pictures, vinyl toys, books, cards and plants are enjoyed yet rarely touched.
Having screens at eye level is preferred • Employees enjoy monitor stands and the space created underneath.
Unplugging and plugging in cables is a nuisance • Daily take home of equipment is common. • Charging laptops & phones requires constant plugging and unplugging.
People would like some storage • Daily storage for things like keys, wallets, purses and keycards is desired. • Large amounts of storage turns into junk drawers for most people.
Wood is good • People like the appearance and durability of wood. • Wood can however cause rashes.
16RESEARCH & STRATEGYIV. Interviews
TAKE AWAYS People have different setup preferences • 1 screen, 2 screens, 3 screens
• Laptop, mac mini
• Mouse pad, no mouse pad
• Full keyboard, small keyboard, no keyboard ( just laptop)
• Most people like monitors at eye level
Some like it clean, some like/have it cluttered • Range of super minimal to lots of toys to lots of clutter
EVERYONE has headphones • Earbuds, over the ear, studio, mostly wired - a few wireless
People are thirsty • Coffee mugs, glass(es), water bottles
18RESEARCH & STRATEGY
19RESEARCH & STRATEGYV. Experience Map
E C O S Y S T E M M A P C O M P E T I T I V E A S S E S S M E N T S U R V E Y I N T E R V I E W S E X P E R I E N C E M A P
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W O W Y O U M A D E I T ! For questions or inquiries contact us at innovation@digital-telpathy.com
www.digital-telepathy.com