Post on 06-May-2015
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A Dialogue on
Designing with Dialogue
September 15, 2008Strategic Innovation Lab, Toronto
Greg JudelmanBruce Mau Design
Peter Jones, PhDRedesign Research
CHECK-IN:
Introduce yourself and tell us why you’re here.
A DIALOGUE ON DESIGNING WITH DIALOGUE STRATEGIC INNOVATION LAB, SEPTEMBER 15, 2008
QUESTION:
Share a recent challenge at work, where communication seems to be at theheart of the matter.
A DIALOGUE ON DESIGNING WITH DIALOGUE STRATEGIC INNOVATION LAB, SEPTEMBER 15, 2008
Why Designwith Dialogue?
A DIALOGUE ON DESIGNING WITH DIALOGUE STRATEGIC INNOVATION LAB, SEPTEMBER 15, 2008
Complex problems are bigger than we are. To design we must engage collective wisdom.
» Our organizations are complex problems
» Isolated solutions are insufficient
» Stakeholders must own transformation initiatives
» Diverse viewpoints & needs must be considered in design
» We, as designers, must listen.
A DIALOGUE ON DESIGNING WITH DIALOGUE STRATEGIC INNOVATION LAB, SEPTEMBER 15, 2008
Modes of Dialogue
» Socratic and Athenian Dialogue
» Gadamer’s hermeneutics, Fusion of Horizons
» Buber’s dialogue with self, other, God
» Habermas’ Communicative Action
» Bakhtin’s dialogical imagination
» Freire’s dialogue in education & social action
» Structured Dialogue, Dialogic Design
» Bohm’s (open generative) dialogue collective meaning
» Facilitated Dialogue, Art of Hosting
A DIALOGUE ON DESIGNING WITH DIALOGUE STRATEGIC INNOVATION LAB, SEPTEMBER 15, 2008
Mapping Dialogueto Design
GENERATIVE
DEMOCRATIC
STRATEGIC
OPEN GUIDED STRUCTURED
Strategic EngagementCharettes
Scenario building
Town Hall sessions
Co-laboratoriesof Democracy
Art of Hosting
Brainstorming
Socratic inquiryUser co-design
A DIALOGUE ON DESIGNING WITH DIALOGUE STRATEGIC INNOVATION LAB, SEPTEMBER 15, 2008
Art of Hosting:Social technologies used to create a container for collective intelligence to emerge.
A DIALOGUE ON DESIGNING WITH DIALOGUE STRATEGIC INNOVATION LAB, SEPTEMBER 15, 2008
Art of Hosting:Circle.World Cafe.Open Space.Appreciative Inquiry.
A DIALOGUE ON DESIGNING WITH DIALOGUE STRATEGIC INNOVATION LAB, SEPTEMBER 15, 2008
FROM ‘STUCK’ TO FLOW:
"A group of theatre entrepreneurs that has founded a company
together is experiencing team issues and differences of opinion on
scaling up their enterprise. We played a FlowGame, and together
we discovered patterns of behaviour that were impeding the putting
of their individual and collective dreams into healthy flow."
A DIALOGUE ON DESIGNING WITH DIALOGUE STRATEGIC INNOVATION LAB, SEPTEMBER 15, 2008
Art of HostingReal-World Stories
CHANGE AGENTS:
"Within a major international bank, Open Space has become the
core technology for meeting and generating inspired new actions for
a community of change agents. Participants self-organise around a
core questions of concern or inspiration that ranged from internal
matters such as employee engagement to external opportunities
such as 'what is this bank doing about poverty in the world?'"
A DIALOGUE ON DESIGNING WITH DIALOGUE STRATEGIC INNOVATION LAB, SEPTEMBER 15, 2008
Art of HostingReal-World Stories
REAL-TIME COMMUNITY
"A development agency dealing with digital divide and e-inclusion
issues in communities around the world hosted a gathering last year
where we designed a World Café process to explore:
What are our shared learnings about what makes a best/most sustainable telecentre practice?
What are the synergies and opportunities for inspired regional and international collaboration between us?
The group of 50 people discovered - and lived - the variety of
specific experiences and contexts that are shared, which reflects a
'local ecology' and identified 9 action areas to take forward."
A DIALOGUE ON DESIGNING WITH DIALOGUE STRATEGIC INNOVATION LAB, SEPTEMBER 15, 2008
Art of HostingReal-World Stories
MARTIN BUBER:
“There is genuine dialogue - no matter
whether spoken or silent - where each of
the participants really has in mind the other
or others in their present and particular
being and turns to them with the intention
of establishing a living mutual relation
between himself and them. There is
technical dialogue, which is prompted solely
by the need of objective understanding. And
there is monologue disguised as
dialogue…”
A DIALOGUE ON DESIGNING WITH DIALOGUE STRATEGIC INNOVATION LAB, SEPTEMBER 15, 2008
Bohm’s 3 basic conditions for Dialogue:
1. Participants must suspend assumptions. ‘What is essential here is
the presence of the spirit of dialogue, which is in short, the ability to
hold many points of view in suspension, along with a primary
interest in the creation of common meaning.’
2. Dialogue occurs when people appreciate that they are involved in a
mutual quest for understanding and insight. ‘A Dialogue is
essentially a conversation between equals.’
3. A facilitator who ‘holds the context’ of dialogue, who is "leading
from behind."
A DIALOGUE ON DESIGNING WITH DIALOGUE STRATEGIC INNOVATION LAB, SEPTEMBER 15, 2008
ALECO CHRISTAKIS ON STRUCTURED DIALOGUE:
“Given the complexity of political, social,
economic, & technological issues of the
Information age, & the strong linkages
among those issues, is it reasonable to
expect that the approach for engaging
people in dialogue 2500 years ago during
the Golden Age of the Athenians would
work today?”
A DIALOGUE ON DESIGNING WITH DIALOGUE STRATEGIC INNOVATION LAB, SEPTEMBER 15, 2008
World CaféCafé Etiquette
» Focus on what matters.
» Contribute your thinking.
» Speak your mind and heart.
» Listen to understand.
» Link and connect ideas.
» Listen together for insights and deeper questions.
» Play, Doodle, Draw – Have fun!
A DIALOGUE ON DESIGNING WITH DIALOGUE STRATEGIC INNOVATION LAB, SEPTEMBER 15, 2008
QUESTION:
Where is dialogue most needed in your work and collaboration?
A DIALOGUE ON DESIGNING WITH DIALOGUE STRATEGIC INNOVATION LAB, SEPTEMBER 15, 2008
QUESTION:
How might dialogue be used to tap the collective intelligence in a complex group situation?
A DIALOGUE ON DESIGNING WITH DIALOGUE STRATEGIC INNOVATION LAB, SEPTEMBER 15, 2008
QUESTION:
What are the opportunities for dialogue in your practice?
A DIALOGUE ON DESIGNING WITH DIALOGUE STRATEGIC INNOVATION LAB, SEPTEMBER 15, 2008
CHECK-OUT:
What key ideas have emerged for you in our conversations tonight?
A DIALOGUE ON DESIGNING WITH DIALOGUE STRATEGIC INNOVATION LAB, SEPTEMBER 15, 2008
WRAP-UP:
Reflections on tonight’s processes.
A DIALOGUE ON DESIGNING WITH DIALOGUE STRATEGIC INNOVATION LAB, SEPTEMBER 15, 2008
September 15, 2008Strategic Innovation Lab, Toronto
Greg Judelmanjudelman@gmail.com
Peter Jones, PhDpeter@redesignresearch.com
A Dialogue on
Designing with Dialogue