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Designing Learning Content for Designing Learning Content for

Reusability 2.0 Reusability 2.0

Xyleme Reusability 2.0 Webinar SeriesXyleme Reusability 2.0 Webinar Series

Our PresentersOur Presenters

Mary MillerVP of Professional ServicesAchieveGlobal

Jeff KatzmanVP and Chief Learning Officer

Xyleme, Inc.

© 2009 Xyleme - All rights reserved

Xyleme, Inc.

Stuart GrossmanVP of Client ServicesXyleme, Inc.

During the WebinarDuring the Webinar

Use your Q&A pane to type any questions you may have from our panelists.

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Post your own views, questions, hot topics via Twitter including the hash tag #xyleme09

Visit www.xyleme.com/twitter to follow thediscussion in real time!

AgendaAgenda

� Training Content: The Problem

� What is Single-Source Learning Content

� How to create Single-Source Learning Content

� Impacts on Instructional Designers

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Training Content: The ProblemTraining Content: The Problem

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PollPoll

POLL

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POLL

Vision of the Solution: Before/AfterVision of the Solution: Before/After

XML

BeforeBefore AfterAfter

Instructor’s Guides

Participant Guides

Handout Packs

Slide DeckXML

Performance Support

Mobile

Assessments

E-learning

Reference Guides

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Reusable SingleReusable Single--SourceSource

SourceSource New CourseNew Course

RepositoryRepository

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AchieveGlobalAchieveGlobal

� Over 40 years of experience in sales performance, leadership and customer service training

� Clients include more than 400 of the Fortune 500

� Operations in over 40 countries and 32 languages

� Training methodology is a results driven, proven processprocess

� Applications for all employee levels of an organization

� Offer eLearning and classroom solutions

� Over 3,000 people go through our classes daily

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Why go Through the Transition?Why go Through the Transition?

� Improves speed to market/delivery

� Updated products

� Customized modules to support verticals/audiences

� Changes in graphics/wording to bring content to life

� Localized changes to meet global market

� Extends the life of the investment� Extends the life of the investment

� Revise only the “topic” that changed

� Alter the delivery mode to meet cultural and technical readiness

� Evolves as the audience, organization or process evolves

� Can tie into marketing, data sheets, training (internal/external)

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SingleSingle--Source Case StudySource Case Study

� AchieveGlobal

� Leadership Development, Sales Effectiveness, and Customer Service

� Classroom, e-learning

� Sample Outputs

� Facilitator Guide

� Slides

� Wall Charts

� Supplements and Handouts

� Program Support Materials

� Participant Guide

� Exams

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PollPoll

POLL

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POLL

The SingleThe Single--Source ModelSource Model

Course

Objectives

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SingleSingle--Source Publishing ProcessSource Publishing Process

Selection

Transformation

Formatting

Publishing

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A New Way to See Learning ContentA New Way to See Learning Content

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The SingleThe Single--Source ModelSource Model

Objectives

Course

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Structure of a FacilitatorStructure of a Facilitator--Led ActivityLed Activity

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Step Group

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Structure of a FacilitatorStructure of a Facilitator--Led ActivityLed Activity

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Step Group

Step

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Structure of a FacilitatorStructure of a Facilitator--Led ActivityLed Activity

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Step Group

Step

Example

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The SingleThe Single--Source ModelSource Model

Objectives

Course

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PollPoll

POLL

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POLL

DemoDemo

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Reusable vs. Single SourcedReusable vs. Single Sourced

� Reusable

� Content in “chunks”/topics

� Address many business needs by assembling differently

� Easy to combine

� Single Sourced

� Written once, used for several outputs

� Change in one place, impacts all deliverables

� Select appropriate delivery mode, as � Easy to combine

behavioral training with process and system training

� Need to consider references to other content and transitions

delivery mode, as audience needs evolve

� Need to consider how to structure each component to allow output to different modes

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Best PracticesBest Practices

� Plan for increased design/development time for new products and to transition existing products

� Clearly set expectations that existing content will change

� Plan change management process for designers/writers

� Market the advantages to all stakeholders and business partners

� Start with a high-impact project

� Market your success

� Carefully think through metadata

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Mfg OperatorsMfg Operators Quality AssuranceQuality Assurance MaintenanceMaintenance

Mfg floor layout x x x

Identify equipment x x x

Safety procedures x x x

How to Know How to Know WWhat is Reusable? hat is Reusable?

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Bioreactor Operation x ?

Sample access ports x x

Cleaning x x

Repair x

Keep Shared Content Context Neutral Keep Shared Content Context Neutral

How to operate a bio-reactor

Where do you draw the sample for

testing?

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How does a bio-reactor work

How does a bio-reactor work

Manufacturing Operator Quality Associate

Course 1

How Do I Make it Relevant?How Do I Make it Relevant?

1

Not Shared

Shared

Introduction

General Content

Example

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2

Non-Example

General Content

Summary

Course 2Course 1

Where Could the Object Appear?Where Could the Object Appear?

1

Not Shared

Shared 2

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2 3

SummarySummary

� Explored the problem

� Explained Single-Source

� Looked at an example

� Explored one way to structure content

� Discussed how structured content impacts the � Discussed how structured content impacts the

instructional designer

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Questions?Questions?

Mary MillerVP of Professional ServicesAchieveGlobal

Jeff KatzmanVP and Chief Learning OfficerXyleme, Inc.

© 2009 Xyleme - All rights reserved

Xyleme, Inc.

Stuart GrossmanVP of Client ServicesXyleme, Inc.

Learn MoreLearn More

� Follow the Twitter discussion at www.xyleme.com/twitterand participate with your own tweets using the hash tag #xyleme09

� Contact us directly

� Mary Miller, VP of Professional Services, AchieveGlobalMary.Miller@achieveglobal.com

Jeff Katzman, VP and CLO, Xyleme, Inc.� Jeff Katzman, VP and CLO, Xyleme, Inc.jeff.katzman@xyleme.com

� Stuart Grossman, VP of Client Services, Xyleme, Inc.stuart.grossman@xyleme.com

� Visit our podcast library at www.xyleme.com/podcasts

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