Denise Anderton – Head of Social Business and Engagement

Kim Minshall – Marketing and Communication Officer

Why we chose to subscribe to Patient Opinion?

PROPOSED COMMMUNITY ENGAGEMENT STRUCTURE

WIDER COMMUNITY ENVIRONMENT (Relationship to our customer patient demographics/OR where patient services are to be provided)

BUSINESS UNIT X 2 BUSINESS UNIT X 2 (PCTMS)

BUSINESS UNIT CORPORATE

COMMUNITY CHAMPIONS

PRACTICE BASED FOCUS GROUP

CARE PROVIDER PATHWAYS

FOCUS GROUP

BOARD Interface Advisory Board

MONTHLY SURGERIES TALK SHOPS

CONTRACT QUESTIONNAIRES SOCIAL MARKETING REAL TIME SURVEY PATIENT OPINION Interviews SOCIAL AUDITING CITIZEN’S PANEL

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CIR

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How we are promoting Patient Opinion…

Marketing and PR plan/Calendar of eventsAreas identified & contact detailsPromotional pack Launch & PR

Follow up and next stage……

Cultural Developments

CHCP a New Social Enterprise

Future Developments

Thank you.Any Questions?