Post on 18-Jun-2015
The Surgery
1
Jessica Rodriguez, Joseph and Jennifer Colley
Demonstration of the system
04/13/23 Service Science
2
The Surgery
Content:
Problems with the current system
Current Business Model
Proposed Business Model
Methodology
System Design
Demo
Evaluation
Content:
Problems with the current system
Current Business Model
Proposed Business Model
Methodology
System Design
Demo
Evaluation
04/13/23 Service Science
3
The Surgery
Problems:
receptionist’s telephone is too busy
no booking in advance
waste of time waiting to be registered patients arrive late
Booking of appointments only by telephone
too much administration work
No appointment booking at wished time or with wished doctor
not enough time for patients treatment
Patients prefer known doctors
Problems:
receptionist’s telephone is too busy
no booking in advance
waste of time waiting to be registered patients arrive late
Booking of appointments only by telephone
too much administration work
No appointment booking at wished time or with wished doctor
not enough time for patients treatment
Patients prefer known doctors
04/13/23 Service Science
4
The Surgery
Current Business ModelCurrent Business Model
04/13/23 Service Science
5
The Surgery
Proposed Business ModelProposed Business Model
04/13/23 Service Science
6
The Surgery
MethodologyMethodology
04/13/23 Service Science
7
The Surgery
04/13/23 Service Science
System DesignSystem Design
8
The Surgery
04/13/23 Service Science
The Demo
http://www.i-servicedesign.com/I-Surgery/admin/index.php
http://www.i-servicedesign.com/I-Surgery/
The Demo
http://www.i-servicedesign.com/I-Surgery/admin/index.php
http://www.i-servicedesign.com/I-Surgery/
9
The Surgery
04/13/23 Service Science
Evaluation
How well does the system solve the problems?
Capacity Management
Service Quality Measurement DoI TAM ServQual
Evaluation
How well does the system solve the problems?
Capacity Management
Service Quality Measurement DoI TAM ServQual
1004/13/23 Service Science
Thank you!!!