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Who we are:Deloitte Canada Consulting
April 2012 v. 1.1
© Deloitte & Touche LLP and affiliated entities.
Table of contents
April 2012 v.1.1
Deloitte Canada
Global Consulting
Consulting in Canada
Service lines
More about us
© Deloitte & Touche LLP and affiliated entities.
Deloitte Canada
April 2012 v.1.1
© Deloitte & Touche LLP and affiliated entities.
Deloitte Canada overview
Deloitte is Canada’s leading professional services firms, providing
audit, tax, consulting, enterprise risk and financial advisory services.
• Revenue FY 2011: $1,505 Million• Total People: 8,068• Number of Partners: 538• Number of Professional Staff: 5,513• Number of Administrative Staff: 2,017• Locations: 56
April 2012 v.1.1
© Deloitte & Touche LLP and affiliated entities.
Distinctions
• Canada’s largest professional services firm - 2010, 2011, 2012
• Best Diversity Employer for 2012 (second year in a row)Deloitte was selected as one of Canada's Best Diversity Employers for 2012. This competition recognizes employers across Canada that have exceptional workplace diversity and inclusiveness programs.
• Best Employer for New Canadians for 2012 (fourth year in a row)Deloitte has been named a Best Employer for New Canadians, for the fourth straight year. The award recognizes employers who offer programs to assist new Canadians in making the transition to a new workplace.
• Best Workplaces in Canada for 2012 (second year in a row)Deloitte has been recognized by Great Place to Work® Institute Canada as one of the 50 Best Large and Multinational Workplaces in Canada with more than 1000 employees working in Canada and/or worldwide.
April 2012 v.1.1
© Deloitte & Touche LLP and affiliated entities.
Global Consulting
April 2012 v.1.1
© Deloitte & Touche LLP and affiliated entities.
Global Consulting
Deloitte’s Consulting practice is the world’s leading global business and technology consultancy. We operate in three primary service areas — Human capital, Strategy and operations, and Technology, serving clients in a number of industries, including consumer business, energy and resources, financial services, life sciences and health care, manufacturing, technology, media and telecommunications, and the public sector.
We help clients solve their most complex business problems, distinguished by our broad capabilities and our ability to implement the advice we provide.
April 2012 v.1.1
© Deloitte & Touche LLP and affiliated entities.
Consulting in Canada
April 2012 v.1.1
© Deloitte & Touche LLP and affiliated entities.
Consulting in Canada at a glance
April 2012 v.1.1
More than
1,400+Consulting
professionals
12 Consulting offices across
Canada
Canada’s largest
professional services firm -
2010, 2011, 2012
© Deloitte & Touche LLP and affiliated entities.
Service lines
A closer look at how we serve our clients
April 2012 v.1.1
© Deloitte & Touche LLP and affiliated entities.
Human capital
As companies move beyond dealing with day to day issues, the key challenges for business are becoming clear. At the top of the list? Globalization, an aging workforce, changing expectations of multiple generations, the drumbeat of technology change, intense regulatory environments, and the reality of distributed work in the cloud. The implications of these changes for human capital are profound. By human capital, we mean four things:
1. Talent (strategies, solutions and analytics)2. Leadership (diagnostics, strategies, programs)3. World class HR (service delivery models, processes, technologies and programs) 4. People issues in the business (strategic change, organization design, technology adoption,
merger integration, operational culture)
HR leaders who understand the interconnections of these dimensions will likely be in the best position to meet the needs of the business over the decade ahead. Those needs will be shaped by global growth, innovation, and risk management. Emerging markets are becoming the world’s leading growth markets – for customers and talent alike – and many organizations aren’t prepared for the workforce challenges of this new world.
Things that once made you an attractive employer have become tablestakes – or even liabilities. Why would the best people want to come to work for you today? And why would they stay? Where are your blind spots about critical talent? How strong are your workforce analytics capabilities?
Practices of managing people by gut instinct and tribal wisdom aren’t going to cut it in the global talent marketplace. Welcome to HR 2020.
April 2012 v.1.1
© Deloitte & Touche LLP and affiliated entities.
Human capital
As OneBy understanding who needs to work together, what their people are committed to, and how their people work together, As One enables leaders to act with accuracy to create the conditions for success in their organizations.
E2 : The exponential power of employee
engagement™
E²: The exponential power of employee engagement™ is a unique survey that includes both an employee engagement component and an operational effectiveness survey. This survey tool and process will transform the engagement survey from a benchmarking exercise into a source of untapped business advantage.
HR transformationIn addition to working with clients to renew their HR strategy, we can help them foster the capabilities they need to improve HR service delivery, strengthen internal operations and processes, adopt appropriate technologies and outsource selected low-value activities.
Leadership development
With studies clearly linking business performance to effective leadership, organizations can no longer wait for leaders to emerge. Our services include senior team development, leadership strategy development, leadership development program implementation and leader and team competency skills development.
Managerial DesignTM
Working directly with your management teams and practitioners, we organize, facilitate and design core processes in four key areas: strategic clarification, strategy deployment, managing for results, and performance improvement.
Organization designOur organization designs are based on a deep understanding of a company’s business objectives, as well as the internal and external factors that drive performance and success.
Talent strategiesOur talent strategies practice can help you unlock the potential of your people, bring you closer to your talent and develop integrated and sustainable solutions that drive business performance.
Transformational change
We focus on the people aspect of change by delivering change management planning and implementation support for initiatives such as technology adoption, mergers and acquisitions, outsourcing, corporate change and restructuring, cultural change and business transformations.
April 2012 v.1.1
© Deloitte & Touche LLP and affiliated entities.
Strategy & operations
How do you stack up against your competition? What projects are you investing in, and why? If these questions sound familiar, it’s not surprising. With globalization, economic uncertainty, the heightened need for accountability, and the challenges inherent in technology, many senior executives lack the time to focus on the big picture. Unfortunately, making decisions based on outdated strategies and unrealistic market assumptions can have a disastrous impact. When balancing short-term performance needs with long-term growth and competitive positioning, an up-to-date strategic roadmap is a vital reference tool.
We offer a broad scope of services to help you address the full range of top management issues, and a comprehensive set of activities for resolving critical business issues at the corporate, business unit and functional level.
Our Strategy & operations professionals will help you arrive at the best destination.
April 2012 v.1.1
© Deloitte & Touche LLP and affiliated entities.
Strategy & operations
Corporate strategy
Our corporate strategy advisors help companies in all industries make the right decisions to allow them to take advantage of opportunities while minimizing risks. Combining world-class industry research with decades of hands-on experience, we help you:
• Build targeted customer, growth and channel strategies • Define a corporate vision linked to tangible actions and goals • Improve operational performance • Engage in strategic performance measurement and management • Conduct market, competitive and industry analysis • Design organizational structures and allocate resources
Finance & performance management
Today’s CFOs play four interdependent roles: steward, operator, strategist and catalyst. The CFO’s challenge is to balance these roles and to evolve the finance function to meet increasing demands from internal and external stakeholders.
Whether you need to transform the finance function, redesign finance processes, implement new performance management capabilities, or develop a new organization structure, we have the insight and hands-on experience to help.
Supply chain management
Leveraging the skills our Canadian supply chain specialists, who have access to a global network, we deliver cross-industry experience across all areas of supply chain management, including: supply chain strategy, network design and planning; sourcing and procurement; production planning; lean manufacturing; distribution and logistics; transportation; and supply chain system implementation.
April 2012 v.1.1
© Deloitte & Touche LLP and affiliated entities.
Technology
With each passing year, organizations in all industries rely more heavily on technology solutions to drive business success. At the same time, applications, systems and information architectures are becoming more complex. To succeed in this rapidly evolving environment, you need to do more than develop and deploy new technologies to meet user demands. You also need to ensure your technology solutions are properly designed and built to stand the test of time.
Our technology consultants possess extensive experience advising companies on how to design, build and manage sophisticated technology solutions. Whether you’re implementing a new ERP solution, need to integrate your systems or require a new technology strategy or architecture, we can help you design, architect, build, test, deploy and operate the optimal system and business processes.
That’s what we call full-circle thinking—and it’s what we do.
April 2012 v.1.1
© Deloitte & Touche LLP and affiliated entities.
Technology
Application management services
With a flexible structure that tunes service delivery to your priorities, Deloitte’s Application management services (AMS) can help you get more from your application portfolio investments. Our straightforward approach focuses on helping you improve business results with continuous measurement to enable smart, efficient decisions that drive down costs, enhance and accelerate value.
Customer relationship management
Customer relationship management (CRM) provides customer-focused solutions to solve these challenges. CRM technology facilitates improved understanding of customer needs and helps ensure that these needs are better met. CRM also allows organizations to increase their customer base by recognizing and targeting the right customers.
Information management and
analytics technology
Our information management and analytics technology team provides cost-efficient, risk-effective solutions to help you leverage and unlock the value of your information assets. Organizations that can access on-demand information, trust its accuracy and turn it into strategic insight can achieve superior outcomes and gain a real competitive advantage.
Systems integration
Systems integration is about consolidating and customizing technology solutions to support the successful delivery of your most complex business challenges. Our global network provides a range of services—from advisory to implementation to system support—that integrate systems and technologies with a business-centric, value-driven approach.
Technology strategy and architecture
We provide end-to-end services and solutions to help CIOs assess and define information services and information technology strategies, measure and maximize IT value, implement the architecture, reduce IT costs and optimize performance. In addition to advising on outsourcing solutions, infrastructure design and applications architecture, we can help you benchmark your IT performance to ensure optimal results.
SAPImplementing and capitalizing on SAP solutions is about business value as much as technology. Deloitte provides a robust set of tools, solutions and methodologies—such as our Enterprise Value Map for SAP—to complement SAP’s solutions and maximize your organization’s business drivers.
Oracle
As a platinum-level partner —Oracle’s highest level of partnership—for over 10 years, our experience spans the full range of Oracle solutions and products. With our deep industry knowledge and understanding of your business, we can also help you leverage these technologies as an enabler to solve real business challenges.
April 2012 v.1.1
© Deloitte & Touche LLP and affiliated entities.
Alliances
At Deloitte, it’s our job to know what drives your business, and we measure our success by the value we bring to you. It’s also our job to know the marketplace, and we are committed to understanding the industry-leading software, hardware and services organizations. This commitment is evident in the many recognitions and awards we have received for the results we deliver with and through our alliance relationships.
Because strong alliances are crucial to the success of any professional services firm, we carefully select our alliance partners and deliver exceptional results. We work with some of the world’s leading technology and service companies to provide innovative solutions for your most complex challenges.
Deloitte Canada has established a formal Alliance Management program which ensures that these Alliance relationships have the depth and stability to support our clients in an evolving marketplace now and in the future.
Below is a list of current Deloitte alliances
April 2012 v.1.1
• Adobe• Blueprint Software • CA, Inc. • EMC • HP
• Oracle • Salesforce.cm• SAP• Workday
• IBM • Logility• Make Technologies• Manhattan Associates• Open Text
© Deloitte & Touche LLP and affiliated entities.
More about us
April 2012 v.1.1
© Deloitte & Touche LLP and affiliated entities.
Consulting publications - Alliances
April 2012 v.1.1
This way for more value from your Oracle
investments – Exceed your business objectives
Click here to access
Deloitte and IBM - Pulling together for clientsClick here to access
Starting an alliance with Deloitte – Guidelines of our alliance relationships
Click here to access
Managing Deloitte’s Alliances pay off
Click here to access
© Deloitte & Touche LLP and affiliated entities.
Consulting publications – Human capital
April 2012 v.1.1
Your guide to a successful ERP journey
Click here to access
Start smart finish strong: Engineer your major programs
for success Click here to access
CanadaWorks 2025: Scenarios and strategies for the future of
work in CanadaClick here to access
Put workforce planning to work –How a strategic workforce plancan improve your bottom line
Click here to access
The Emperor’s new clothes – Confronting the illusion of high-
performance senior teams Click here to access
The new business imperative –Seven trends in leadership
developmentClick here to access
Human capital trends 2012: Leap ahead
Click here to access
Build a teamthat delivers results –
Align your people to drive a culture of execution and
accountability
HR transformation in the global business environment: The
journey continuesClick here to access
Empower your talent – Build a high-performance
organizationClick here to access
© Deloitte & Touche LLP and affiliated entities.
Consulting publications – Human capital
April 2012 v.1.1
Build your enterprise cloud – It’s not if - but
how and whenClick here to access
The digital workplace – Think, share, do -
Transform youremployee experience
Click here to access
The power of working As One –How can you harness the full power of your organization
to deliver on your key strategic priorities?
Click here to access
Survey says . . . a lot more than you thought – Drive enterprise value with a better employee
engagement toolClick here to access
© Deloitte & Touche LLP and affiliated entities.
Consulting publications – Strategy & operations
April 2012 v.1.1
The road ahead – Move beyond tactical cost-cutting to strategically manage
transportation as a key component of your supply chain.
Click here to access
Deloitte Analytics –Uncommon insightsClick here to access
Renewable energycan be good business –
and good karma –Understand the solar
power business opportunity
How secure is your supply chain?
Click here to access
Manage the stock marketsClick here to access
Visit www.deloitte.ca for more featured publications
© Deloitte & Touche LLP and affiliated entities.
Consulting publications - Technology
April 2012 v.1.1
Renew? Restructure? Rebid? – Optimize the value of
outsourcing agreementsClick here to access
Reduce risk and improve budget cycle efficiencies - Regional municipality of York C&HS
case studyClick here to access
Dialing in: The future of mobile payments in Canada Click here to access
Retail lending 3.0: How to boost productivity and improve the
customer experienceClick here to access
Getting back to growth – Insights on today’s hottest new
technologiesClick here to access
Harness the strategic advantage of “anywhere” –
Developing a mobility strategyClick here to access
Unravelling the truth: CIO and IT myths
Click here to access
Data is an insurer’s critical asset Click here to access
The last mile of finance – Produce financial
documents with less riskClick here to access
Deloitte Quality Services for finance analytics
Click here to access
© Deloitte & Touche LLP and affiliated entities.
Consulting publications - Technology
April 2012 v.1.1
Finance analytics: Time for a fresh look – Extract value from
your business analytics investment
Click here to access
Have your cake and eat it too – Mitigate risk and improve
returns with performance based procurement
Click here to access