@diego_pachecoSoftware Architect | Agile Coachabout.me/diegopacheco

Book Club II

Who are you?

Tony HsieH !?

1999 – 24 years old

Link Exchange $256m to MS

2009 – 34 years old

Zappos $928m to Amazon

EntrepreneurEntrepreneur

Worm Box

Button Making

Business

Pascal

Summer Class

Work on

ORACLE

Left ORACLE to do Websites

Link Exchange

$256m to MS

And Now? Poker!?

Party Hard!

Tribes…Tribes…Tribes…

Investor

Zapatos?

Running

out of $$

Pivot

CoreBusinessOutsourcing…

20% inventory Lost $500K

Logistics

Issues…

LoosingTons of Dollars

I will drive the truck my-self this time…

*He did it in fact.

Zappos Book Library

2003

70% of the

vendors…

Pivot

2003

Drop Shipping

Removal from

Zappos Business

24/7 warehouse

No Call center Scripts

No AVG handle time

Trust in People - 6h call

Fun with Little WeirdnessFun with Little Weirdness

1999 = Largest Selection of Shoes

2003 = Customer Service

2005 = Culture and Core Values

2007 = Personal Emotion Connection

2009 = Delivering Happiness