Post on 24-Jan-2021
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WelcomeDARTPublic
Hearing Workshop
We welcome your comments on our
proposed Transit Redesign Plan
4:00-5:30 pm – Open House5:30-7:00 pm – Public Comments
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Transit Redesign PlanDTC has prepared a plan to establish
a “right fit” transit system that:
meets the needs of its customers
operates within a realistic framework
can be expanded in response to growing demand
can be maintained over the long haul
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“Improve paratransit scheduling times
to meet job commitments.”
“I’d pay more for
direct service.”
“If it came in my area,
I’d use �ixed route.”
“Extend serviceon weekends.”
“Provide longerservicehours.”
3% No responseWhich is most importantto you?
43%Level ofService
38%Service
Frequency
16%How
much Ipay
What we’ve heard from youAt information sessions last month, nearly 300 people
gave us their suggestions for transit in Delaware
We’ve also received a lot of feedback from the summer 2013 rider survey.
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What is ADA Paratransit? n The Americans with Disabilities Act
(ADA) ensures individuals with disabilities comparable transportation within ¾ mile of a local fixed route, if they are unable to use the fixed route service independently.
n Currently, DART provides paratransit service to disabled individuals statewide, regardless of location.
n Many service requests come from areas outside ADA established corridors.
n ADA does not allow trips to be prioritized by purpose; medical, work, shopping, dialysis, and trips to the movies must be given equal priority.
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Challenges in Providing New or Expanded Services
To provide new or expanded bus service, our expenses need to
better align with our ridership.
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Our Funding Challenge
n Nationally, transit systems spend an average of 10.9% of their budget on paratransit; DART spends 45.4% on paratransit.
n DART offers paratransit service that far exceeds Federal requirements and is not delivered consistently.
n This service model cannot be sustained and will ultimately jeopardize transit service for all customers statewide.
DART Expenditures vs. National Average
DART National
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Providing Good Paratransit Service at a Reasonable
Cost is Challengingn Because paratransit typically carries 1-2
passengers per trip compared to a regular bus that carries 30+ passengers, costs for paratransit are even greater than for fixed route bus service.
n We can no longer afford to serve customers regardless of location, travel time, or capacity demands; it jeopardizes our ability to comply with federal ADA requirements.
n Creative solutions are needed!
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Transit Delivery Model Comparison
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Addresses CurrentlyServed by DART Paratransit
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What is DTC Doing to Make the Best Use of Every Public Dollar?
A performance management program to:
n Improve performance
n Increase efficiency
n Reduce costs
How are we providing more efficient service?
n Reduction of overtime
n Improved scheduling & dispatching
n Accident prevention
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Fare Comparisons
n Since 1989, the prices of many things we buy have doubled or even tripled.
n Over that time, DART’s New Castle County fares haven’t changed at all!
n Kent and Sussex County fares are even less expensive.
Adjusted for the Consumer Price Index (CPI)
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Fare Comparisons
n Fares don’t begin to cover costs for vehicles, maintenance and fuel.
n Labor costs have increased 73% since 1989.
These issues have placed an additional burden on maintaining quality service while
adjusting to new and growing demands.
Delaware Fares Compared to Surrounding Areas
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Proposed Fare ChangesProposed fares allow DART to provide quality service and expand
service, and are more in line with other transit agencies
Fare Type Current Rate
Proposed RateYear 1
Effective January 19, 2014
Proposed RateYear 2
Effective January 2015
Cash Fare
One zone New Castle County* $1.15 $1.50 $2.00
1 zone Kent, Sussex & Resort $1.00
Reduced Fare
One zone New Castle County* $0.45 $0.60 $0.80
1 zone Kent, Sussex & Resort $0.40
Daily Pass
One zone New Castle County* $2.40 $3.15 $4.20
1 zone Kent, Sussex & Resort $2.10
Special Fares
Routes 62, 63, and 64 $0.25 $1.00 $1.00
Rt. 32 Wilmington Trolley $1.15
*Route 45 spans two zones in New Castle County; fare is rate per zone.
Fare Type Current Rate
Proposed RateYear 1
Effective January 19, 2014
Proposed RateYear 2
Effective January 2015
Cash Fare 1 zone/2 zone $1.00 / $2.00 $1.50 / $3.00 $2.00 / $4.00
Reduced Fare 1 zone/2 zone $0.40 / $0.80 $0.60 / $1.20 $0.80 / $1.60
Daily Pass 1 zone/2 zone $2.10 / $4.20 $3.15 / $6.30 $4.20 / $8.40
Route 303
Fixed Route Service
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Proposed Fare ChangesProposed fares allow DART to provide quality service and expand
service, and are more in line with other transit agencies
Fare Type Current Rate
Proposed RateYear 1
Effective January 19, 2014
Proposed RateYear 2
Effective January 2015
Cash Fare
1 zone $1.50 $2.00 $2.60
2 zone $3.00 $4.00 $5.20
3 zone $4.50 $6.00 $7.80
4 zone $6.00 $8.00 $10.40
5 zone $7.50 $10.00 $13.00
Reduced Fare
1 zone $0.60 $0.80 $1.00
2 zone $1.20 $1.60 $2.00
3 zone $1.80 $2.40 $3.00
4 zone $2.40 $3.20 $4.00
5 zone $3.00 $4.00 $5.00
Daily Pass
1 zone $3.15 $4.20 $5.50
2 zone $6.30 $8.40 $11.00
3 zone $9.45 $12.60 $16.50
4 zone (new Anywhere Pass)
N/A $16.80 $22.00
Intercounty ServiceRoutes 301 and 305
DART Intercounty Fare Zones
Zone 1
Zone 2
Zone 3
Zone 4
Zone 5
Wilmington
Smyrna
Dover
RehobothBeach
Milford
Odessa
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Proposed Fare ChangesProposed fares allow DART to provide quality service and expand
service, and are more in line with other transit agencies
Fare TypeCurrent
Rate
Proposed RateYear 1
Effective March 2, 2014
Proposed RateYear 2
Effective March 2015
ADA $2.00 $3.00 $4.00
Non-ADA $2.00 $6.00 $7.00
County Connector Fee (for both services)
$2.00 $3.00 $4.00
Paratransit Service
SCALE 1:650,000
Claymont
Wilmington
Christiana-BearGlasgow
Newark
BrandywineTown Center
Smyrna
Dover
Cheswold
Wyoming-Camden
Harrington
Felton
Georgetown
Lewes
RehobothBeach
BethanyBeach
Selbyville
Millsboro
Milton
Milford
Delmar
Laurel
Seaford
Bridgeville
Long Neck
Proposed ADA Service Area
LegendWeekday ADA Service Area
(3/4 mile boundary of fixed route as mandated by the Americans with Disabilities Act)
Middletown Odessa
Proposed ADA Service Area
(3/4 mile boundary of fixed route as mandated by the
Americans with Disabilities Act)
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Proposed ServiceExpansions and Changes
n New Sunday Service: Route 40, operating hourly from 9 AM to 8 PM, serving US 40, Bear/Glasgow Area
n Extended Sunday service: From 6 PM to 8 PM on Routes 1, 2, 4, 5, 6, 15, 22, and 24
n Route 1: Two existing trips would be extended into Bellevue Corporate Center
n Route 6: The last roundtrip would be extended into Prices Corner Park & Ride
n Route 22: Nine trips would serve the New Castle Airport Terminal on the way into Wilmington
n Route 32: Wilmington Trolley would be extended to serve the Riverfront and Delaware Avenue at Jefferson Street, no longer serving stops at Amtrak Station or 13th Street and Market Street; Service hours would be changed to 10:45 AM to 10:45 PM, operating every 20 minutes
n Route 55: Route would be extended to serve Marrows Road between Wyoming Road and Chestnut Hill Road
Effective Sunday, January 19, 2014
New Castle County
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Proposed ServiceExpansions and Changes
n Minor time changes on Routes 1, 2, 4, 5, 6, 10, 11, 12, 15, 19, 22, 23, 25, 28, 32, 33, 34, 35, 38, 43, and 55
n Route 10: Five trips would no longer serve Greenville/Centreville, short-turning at Rising Sun Lane
n Route 25: Would no longer serve Quigley Boulevard due to low ridership
Effective Sunday, January 19, 2014
New Castle County (continued)
n All weekday service would be extended three hours to 9 PM
Kent County
n Route 301: Five local evening trips between Smyrna and Dover would operate on DE Route 1 instead of US 13. By extending Kent County’s weekday service until 9 PM, Route 120 would serve Governors Avenue, replacing the three northbound and two southbound trips currently operated by Route 301.
Intercounty
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Proposed Paratransit Changes
n ADA/Non‐ADA Service Delineation: ADA requires that paratransit service be provided within ¾ mile corridors of local fixed route service. Delineating the required ADA service from other demand response services would allow DTC to implement alternative service parameters and more effectively utilize resources.
n Trip Negotiation for ADA Service: ADA allows for 60 minute negotiation before or after the requested time; thereby spreading the demand and allowing for improved efficiencies.
n Non‐ADA Demand Response Service: Travel times will be offered to customers based on availability of space at time requested.
Effective March 2, 2014
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Proposed Paratransit Changes (continued)
n Implement Conditional Eligibility: ADA allows riders who are unable to use fixed route for some of their trips to be given conditional eligibility.
n Enhanced Eligibility Process: Require all applicants to participate in a standardized certification and recertification process.
n Senior Ride Program: Implement a senior ride program in Kent and Sussex Counties (65 years of age and older).
n Enhance Travel Training Program and Outreach: Enhance travel training program and outreach to encourage individuals to use fixed route bus service, thereby increasing mobility options, flexibility and independence.
n Modify/Enforce No‐Show Policy: Eliminate the clause that exempts medical trips and enforce the number of times a rider can reserve a ride and not be ready and available at the agreed pick‐up time.
Effective March 2, 2014
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Down the Road…
n Provide more frequent service on existing Sussex County fixed routes
n Add Saturday fixed route service in Sussex County
n Implement new fixed routes in eastern Sussex County
n Operate commuter bus service between Sussex County and Dover
n Expand portions of resort services to year-round
n Launch alternative non-ADA services (shuttles, taxis, etc.) in Sussex County
n Open Lewes Transit Center (scheduled for May 2015)
n Improve service on Philadelphia Pike and Governor Printz Boulevard in New Castle County
Future Services Under Development
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n Inside the ADA Service Area: Trip must originate and terminate within ADA Service area; a fare increase will apply.
n Outside the ADA Service Area: DTC will match customers with rides that suit their needs, with an increased fare.
Proposed Paratransit Changes (continued)
Effective beginning March 2, 2014
Customer
ParatransitBus
CommunityBus/Van
Non-ProfitOrganizationVehicle
Taxi