Presented by Pete DiSantis

Initially PDCA rendered a proposal to assist the (Company) to implement the CXT

dispatch software and system.

This has been accomplished.

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Create an efficient dispatch operation Implement the CXT system with the Intermec scanners Use the full capacity of CXT to bill for courier services Dispatch to be a profit center Create the accountability and monitoring of the

dispatch operation Create the procedures and best practices for dispatch Include vehicle maintenance in best practices

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In process Attachment 1 - PODs 1st Initial Last Name p disantis

PODs

DriversBlankMissingInitialsOtherValid

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Exception codes◦ CLO◦ FDR◦ BDR◦ SDR◦ REC

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Good Four of the six scanners worked reliably all day The new system was very well accepted All orders were entered into the CXT system All orders were picked-up or delivered from the

system Dispatcher was quick to learn the CXT system Others were oriented on the system.

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Needed Improvement One pickup up was late POD’s Screen was too confusing with open orders No charge orders were missing from the system State tax did not calculate right Scanners not communicating – Attachment 2

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Open Issues Accounting codes for Zones 8, 9 & 10. Accounting codes for new services Rates for Rush and Same Day Messenger

Services. New Customer numbers

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The pieces are coming together

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Attachment 3 - Reports◦ Daily◦ Weekly◦ Monthly

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Attachment 4 – Dispatch Best Practices◦ Using the system◦ PODs◦ X-Internet◦ Multi Workstations◦ Messaging◦ Branding◦ Personal

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Attachment 5 – X-Mobile Training Module Attachment 6 – CN3 Training Module

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Attachment 7◦ Vehicle Maintenance Record◦ Monthly Maintenance Report

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