Customer Relationship Excellence

Successful customer relations for sustained growth

Train giant increases response rate to 7.4%

Multinational energy supplier increases revenue by € 5m per annum

International Telco provider increases online sales by 70%

What headlines

will your company make

this year?

You think about...

Identifying and targeting your most valuable customers

Reaching new target groups by communicating and selling multi-channel

Making it easy for your customers to buy from you

ROMI and an efficient use of your Marketing budget

We can help!

With Customer Relationship Excellence

You can nurture relationships

Increase retention

And grow sales

We help you optimise your customer relations

Realize targeted and personalized communication across channels

Implement and extent new sales channels

Customer acquisition & loyalty

programmes

Highly personalised communication

E-Business

How we can help

How do we do it?

“We help our clients get a much better insight about the needs and behaviours of their customers.”

Gerhard Schwab Senior Vice President Swiss Post Solutions

We structure and analyze all the data you have about your customers

Using the latest CRM and marketing technology

We make the best use of your data to talk to more of the right people

Say the right things at the right time to get them to buy and to stay with you longer

“We help our customers to be more successful by optimising the ways in which they communicate with their customers.”

Carl Michael Nägele Senior Vice President Swiss Post Solutions

We design, set up and manage sophisticated customer loyalty programmes

Realize intelligent, personalized multi-channel marketing campaigns

And help you selling conveniently and securely online…

…taking care of IT, warehousing,

shipping and after sales…

…manage risk, invoicing and credit control

…automate the whole process

from initial order to processing the

cash…

Transform your most important relationships using our powerful suite of solutions

If you are ready

It`s time to talk

www.swisspost.com/crm