Post on 12-Jan-2017
Curate Learning
Experiences to Ensure
Change Success
June 29, 2016
Shirley Mathai Product Marketing Manager, ANCILE
Dave Lingg Product Owner. ANCILE uAlign
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• All phones are muted upon entry.
• For direct questions, please use the
WebEx Q & A panel.
• The webinar recording will be posted on
the ANCILE Intelligence Hub.
Webinar Housekeeping
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Change Challenges
Something Else – Please
Describe
“I’m creating learning
programs, but still finding that
my users are struggling with
adopting change.”
“I need validation that
my users understand.”
“I need to know what my users
don’t understand so I can
steer them in the right
direction.”
1 2
3 4
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Ongoing journey Content + Communications
Source: Thalheimer, W. (2006, February). Spacing Learning Events Over Time: What the Research Says
Quantifiable value of increasing and maintaining user adoption throughout the change life cycle
User Proficiency
Time
Project Sustainment
Forgetting
Curve
Learning
Curve
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Four Steps to Curating Learning Experiences
Manage Change &
Drive Outcomes
Anytime, Anywhere
Inform
Validate
Analyze
Intervene
1
2
3
4
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Content Creation
& Management Validated
Communications
Use SCC to “Push” SPP content
What type of SPP content?
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For Users
Overall Message Completion %
Overall On-Time %
Overall Average Score %
Per Stream Message Completion %
Per Stream On-Time %
Per Stream Average Score %
Aggregate Message Completion %
Aggregate On-Time %
Aggregate Average Score %
For Authors
Overall Message Completion %
Overall On-Time %
Overall Average Score %
Stream Message Completion %
Stream On-Time %
Stream Average Score %
View Campaign Progress Report
View Message Status Report
View Message Response Report
For Admins
User Details Report
Summary Report
Assessment Report
+ Author Reports
+ User Reports + User Reports
^ Stream = “Channel” or “Campaign” for which the author has author-privileges
Metrics & Reports Summary
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Inform Again…
Easily push consistent, targeted, and
relevant messages
Confirm understanding
in real-time with
assessments
Aggregate data to confirm
“readiness” or expose “gaps”
Intervene to
achieve desired
outcomes
Manage Change &
Drive Outcomes
Anytime, Anywhere
Inform
Validate
Analyze
Intervene
Repeat
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Project Rollout & Adoption Ongoing Adoption Internal Communication
External Communications New Employee Onboarding Compliance
1 2 3
4 5 6
“Rollout project on time
and within budget.”
“Post-rollout, build
proficiency for the long term.”
“Communicate to employees,
wherever they are.”
“Communicate to extended
enterprise (non-employee),
wherever they may be.”
“Standardize how new team
members come on board.”
“Maximize safety and minimize
financial risks.”
Project Sponsor Business Owner HR / Line of
Business
Business Owner HR Department
Compliance
Officer
When to use SPP & SCC to Curate Learning Experiences
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Live Poll
Which of these change scenarios is most applicable in your organization?
(Check all that apply.)
Project Rollout and Adoption – initial change rollout
Ongoing Adoption – enabling adoption post-rollout
Internal Communications – with employees (geographically dispersed)
External Communications – with non-employees (remote or in the field)
New Employee Onboarding - new company or new role
Compliance – mitigate risks
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Use Case: Software Adoption
• New software being rolled out.
• Enabling retail team members
in a customer-service-first
environment
• Site visits to all store locations
too costly and time-consuming
• “How do I confirm
readiness and adoption?”
The challenge The solution
• Using Content (SPP) and
Communications (SCC), curate
learning experiences to confirm
readiness and ensure ongoing
adoption and change success.
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Wrap-Up
1. Why Curate
2. How to Curate
3. When to Curate
4. Who is Curating
“To take charge of” or “to organize”