Post on 03-Mar-2018
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Culture ChangethroughLean Six Sigma
EducationSue Kozlowski
MSA, MT(ASCP)SBB DLM
CSSBB(ASQ)
Presentation sponsored by: The Team and Workplace Excellence Forum
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SlideSlide 22
Lean Six Sigma
Begin wit te en! in min!"#
$$Ste%en Co&e'
at ae te out*ome measues +o'ou Lean Six Sigma De%lo'ment-
Discussion!
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SlideSlide 33
Lean Six Sigma
Ae 'ou a Lean Six Sigmaoganization i+.
/0ou a&e Belts 1a*ilitatos-/0ou a&e %o2e*ts-
/0ou a&e 3ottom line sa&ings-
Whats missin"
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SlideSlide ##
Lean Six Sigma
at a3out4/ Di&ing te %iloso%' toug te
oganization-
/ 5ot waiting +o %o2e*t a%%o&al3e+oe i!enti+'ing im%o&ements-
/ 1in!ing *ost$a&oi!an*e an! D6$7T
%o2e*ts-
$% cant &ix that yet' the pro(ects not slated until 2)**!+
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SlideSlide ,,
632e*ti&es
A+te tis session, 'ou will 3e a3le to4/ 8n!estan! te 3asi* *on*e%ts o+
3usiness *ultue tans+omation
/ Des*i3e tee a%%oa*es to *ultue*ange using Lean Six Sigma *on*e%ts
/ List tee %ositi&e out*omes tat *an
3e use! to measue *ultue *angetoug Lean Six Sigma e!u*ation
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Business Culture
Change-hane to What"
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SlideSlide ..
Cultue Cange
DIFFUSION
TIPPING
POINT
INTEGRATION
TRANSMISSION /
EVENTIDEA
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SlideSlide //
Cultue Cange
IDEA
DIFFUSIONINTEGRATION
TRANSMISSION /
EVENT
TRANSMISSION /
EVENTIDEA
IDEA
IDEA
TRANSMISSION /
EVENT
TIPPING
POINT
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SlideSlide 00
Cultue Cange
Typical Deployment
/7!ea 9 Lean Six Sigma
/Tansmission$:&ent 9 Stu*tue,
Po2e*t/Di;usion 9 Man' Po2e*ts
/Ti%%ing Point 9
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SlideSlide *)*)
Cultue Cange
Proposed Deployment
/7!ea 9 Lean Six Sigma
/Tansmission$:&ent 9 Stu*tue,
7n+astu*tue/Di;usion 9 Po2e*ts, Taining
/Ti%%ing Point 9 Lean Six Sigma Cultue
/7ntegation 9 Language, Con*e%ts, Tools
$Were a 1ean Six Sima company!+
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Projects vs Training-an you hae your cake and eat it too"
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SlideSlide *2*2
Lean Six Sigma De%lo'ments
Diferent Approaches
/ Po2e*ts 1ist=Ta!itional Six SigmaDMA7C
=Ta!itional LeanKaizen
/ Taining >st= Butts in te Seat#
= Ceti>*ation
Which will promote culture change?
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SlideSlide *3*3
Po2e*ts 1ist
/ Limit taining to %o2e*t lea!es an!team mem3es
/ Ma' a&e some taining +o Po2e*tS%onsos an!o Po*ess 6wnes
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SlideSlide *#*#
7m%a*t o+ Po2e*ts 1ist
?ow man' %eo%le a&e 3een taine!a+te @ wa&es-
/ BBs Lean 1a*ilitatos
/ EBs
/ F Po2e*t Team Mem3es/ :xe*uti&es Cam%ions
WOW!
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SlideSlide *,*,
6ut*omes o+ Po2e*ts 1ist
So at te en! o+ @ wa&es, wat %e*ento+ 'ou sta; a&e 3een tans+ome!#
into te new wa' o+ tinking-
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SlideSlide *4*4
6ut*omes o+ Po2e*ts 1ist
An! at te en! o+ @ wa&es, ow mu*im%a*t a&e 'ou a! on 'ou meti*s-
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SlideSlide *.*.
Cultue Cange
DIFFUSION
TIPPING
POINT
INTEGRATION
TRANSMISSION /
EVENTIDEA
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SlideSlide */*/
Taining 1ist
/ Lots o+ %eo%le wo know# lots o+tings
/ Lots o+ *eti>*ates
/ But, use it o lose itG
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SlideSlide *0*0
Taining 1ist, *ontinue!
?ow man' %eo%le a&e 3een taine!a+te @ wa&es-
/ All Senio Lea!es/ Most Die*tos
/ Some Manages Su%e&isos
/ Some Lea!sCoo!inatos
WOW!
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SlideSlide 2)2)
6ut*omes o+ Taining 1ist
So at te en! o+ @ wa&es, wat %e*ento+ 'ou sta; a&e 3een tans+ome!#
into te new wa' o+ tinking-
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SlideSlide 2*2*
6ut*omes o+ Taining 1ist
/ An! at te en! o+ @ wa&es, owmu* im%a*t a&e 'ou a! on 'ou
meti*s-
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SlideSlide 2222
Cultue Cange
DIFFUSION
TIPPING
POINT
INTEGRATION
TRANSMISSION /
EVENTIDEA
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SlideSlide 2323
Te Mi!!le a'
/ Po2e*ts
= Qui*k stat
= De&elo% meti*s
= Atta*k %o3lems
= Best an!Bigtest# +o
%o2e*t lea!es
/Taining
= Buil! momentum
= De&elo% meti*s
= Manage %o*esses
= Lean to see#
= :al' a!o%tes will
3e e&i!ent (nextwa&e o+ BBs Lean1a*ilitatos)
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SlideSlide 2#2#
6ut*omes o+ Taining 1ist
So at te en! o+ @ wa&es, wat %e*ento+ 'ou sta; a&e 3een tans+ome!#
into te new wa' o+ tinking-
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SlideSlide 2,2,
6ut*omes o+ Taining 1ist
/ An! at te en! o+ @ wa&es, owmu* im%a*t a&e 'ou a! on 'ou
meti*s-
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SlideSlide 2424
Po2e*ts H Taining
/ Iun %o2e*ts= Eet >nan*ial gains
/ Cange *ultue
= Lean to see %o*esses, &alue J waste
= Data$3ase! !e*isions
= Clea goals an! tagets
=Team$3uil!ing
= Beak !own 3aies an! silos
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SlideSlide 2.2.
Po2e*ts H Taining Pogam 632e*ti&es
A3ilit' to.
/ Lea! Po2e*t Teams to &ali!ate!
gains/ Coa* Po2e*t Team Mem3es
/ Tea* LSS tools an! *on*e%ts
/ Mento u%*oming lea!es
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SlideSlide 2/2/
Po2e*ts H Taining 632e*ti&es
Te skills an! a3ilities +o tea*ing,*oa*ing, an! mentoing soul! 3ein*lu!e! wit 'ou Bla*k Belt Lean1a*ilitato TIA7575E = in additionto%o2e*t management skills an!statisti*s"
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Black Belts as Agents
of Culture Change5ore Than 6ust Pro(ect Facilitators
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SlideSlide 3)3)
BB Lean 1a*ilitato Sele*tion
Te skills an! a3ilities +o tea*ing,*oa*ing, an! mentoing soul! 3ein*lu!e! wit 'ou Bla*k Belt Lean1a*ilitato S:L:CT765 = in additionto%o2e*t management skills an!statisti*s"
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SlideSlide 3*3*
BB Lean 1a*ilitato Taining
/ Taining %o2e*t = LSS meto!olog',%o2e*t management, team +a*ilitation
= Assessment4 Po2e*t !eli&ea3les, teame;e*ti&eness
/ 1ollow$u% taining = Tea*ing,*oa*ing, an! mentoing skills
= Assessment4 Tea*ing, EB *oa*ing mentoing, team +a*ilitation
Suggested training guideline
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SlideSlide 3232
BB Lean 1a*ilitato Taining
Caee %at a+te Bla*k Belt Lean1a*ilitato ma' take one o+ two
!ie*tions4
/ Maste Bla*k Belt Sensei ole
/ 6%eational Lea!esi% ole
Advantages
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SlideSlide 3333
BB Lean 1a*ilitato Taining
Maste Bla*k Belt Sensei ole/ Pima' Ies%onsi3ilit' si+ts to tea*ing,
*oa*ing, mentoing, a!ministati&e oles
6%eational Lea!esi% ole/ Pima' es%onsi3ilit' si+ts to
a**om%lisments toug teams o+%eo%le
Advantages
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SlideSlide 3#3#
De&elo%ment o+ Taining
Taining 3' en!o.
Taining 3' 'ouG
ChampionBB / GB
LFProject
team
Project
TeamChampion
Op
Leaders
BB / GB
LF
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SlideSlide 3,3,
BB Lean 1a*ilitato Taining
en!o$le! taining ma' 3e
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SlideSlide 3434
BB Lean 1a*ilitato Taining
BBsL1s wo ae taining ma' nee! ae!u*e! %o2e*t loa!
Logisti*s4/ Bin!es, ta3s, J an!outs
/ A, i% *ats, makes, sti*k'$notes
et*"/ Dieta'
Couse !e&elo%ment
Cost o internal training
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SlideSlide 3.3.
T'%i*al De%lo'ment
L
LL
LL
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SlideSlide 3/3/
Suggeste! De%lo'ment
L
LL
LL
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SlideSlide 3030
atNs te a!&antage-
Suggested model or improvement in a moderately-sized
company
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SlideSlide #)#)
Te Ti%%ing Point.
:xe*uti&es walk te walk.
/ Atten! taining *lasses, lea! %o2e*ts
Lea!es talk te talk./ 8se LSS teminolog' in !ail' o%eations
:m%lo'ees walk J talkG
/ Look +o wastes, suggestim%o&ements
When cultural transormation occurs
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SlideSlide #*#*
eNll know weN&e 3een su**ess+ulwen.
/ :xe*uti&es.
/ Lea!es.
/ :m%lo'ees.
/ BBsEBsLean 1a*ilitatos.
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Planning for
Culture Change7et 5ore Than Pro(ects 8ut 8& 9our Deployment!
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SlideSlide #3#3
A alue Steam +o Cultue Cange
et ision"
#$pectations"
and Goals
elect % Train
&nitial BBs/LFs
'e(elop
Leadership
Training
&mplement
organi)ation*
wide training
Projects
Leadership CultureChange
+ew ,ire
Orientation
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SlideSlide
####
A alue Steam +o Cultue Cange
et ision"
#$pectations"
and Goals
elect % Train
&nitial BBs/LFs
'e(elop
Leadership
Training
&mplement
organi)ation*
wide training
Projects
Leadership CultureChange
+ew ,ire
Orientation
Targets -etrics
Communication
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SlideSlide
#,#,
Baies to Cultue Cange
/ Stange *on*e%ts= 1ont$line wokes as %o*ess ex%ets
=Team not le! 3' te 3oss
= Set milestones/ 5ew tools
= SP76C, alue Steam Ma%
= Statisti*al tools= Lean tools
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SlideSlide
#4#4
Baies to Cultue Cange
/ Po*ess awaeness un!estan!ing= 8%steam, !ownsteam
= Su3o%timizing
= astes= 5ext %o*ess as *ustome
/ 8niOue language
= DMA7C4 Dane! Multi%le A*on'ms 7nClassG
= Lean4 LetNs lean a%aneseG
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SlideSlide
#.#.
A 5ote a3out Belts
/ Belts Po#= :as' to un!estan!
= Peo%le like it
= Can 3uil! stu*tue (Eeen, 0ellow, ite)/ Belts Con#
= Ma' not 3e a%%o%iate +o *ultue
= Lean a%%oa*, tea* e&e'one te tools= 6&eusea3use o+ tems (Ean!maste
Bla*k Belt- Eol! Belt-)
3 i> i
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SlideSlide #/#/
A 5ote a3out Ceti>*ation
/ Ceti>*ation Po#= Stan!a! 3o!' o+ knowle!ge
= Peo%le like it
= Soul! eOuie %o2e*t %lus 3ook leaning/ Ceti>*ation Con#
= Ma' 3e*ome a %a%e *ase
= Bo!' o+ knowle!ge ma' not 3ea%%o%iate +o oganizational nee!s
= Ma' mask la*k o+ skills
A 5 3 Bl k B l C P
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SlideSlide #0#0
A 5ote a3out Bla*k Belt Caee Pats
/ 7n J 6ut= 5ot a goo! >t +o skills (*onsi!e tial %eio!)
= Su%e>*ial ste%%ing stone to next *aee%at
/ Li+es
= Lo&e it
= Eoo! %o2e*t manages an! tea*es
/ Caeeists= Eain skills an! knowle!ge +o next le&el o+
es%onsi3ilit'
A 5 3 Bl k B l C P
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SlideSlide ,),)
A 5ote a3out Bla*k Belt Caee Pats
/ 5o&i*e=Taining H F 'ea (*an !e>ne x#
*om%lete! %o2e*ts)
/ Pa*titione= 5ext F $ @ 'eas 3e+oe tansition
= De&elo% an! maste te skills
/ Sensei Maste= Iemain as tea*e, *oa*, meto!olog'
ex%et, in&ol&e! in stategi* %lanning
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Developing a Lean
Six Sigma Culture
5 ?i 6 i t ti
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SlideSlide ,2,2
5ew ?ie 6ientation
/ F Minutes will !o it
/ LSS %iloso%' an! a%%oa*
/ Sim%le game o exe*ise/ List o+ woNs in&ol&e! (Cam%ions,
BBs, BEs, L1x)
/ 7n&itation to *onti3ute i!eas
L ! i 6 i t ti C t t
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SlideSlide ,3,3
Lea!esi% 6ientation Content
/ DMA7C o Lean A%%oa*
/ ?isto', su**ess stoies
/ T'%es o+ %o2e*ts/ :x%e*tations o+ lea!es (oles,
%ati*i%ation, taining)
/ Iesou*es +o +ute !etails/ Sele*t a %o2e*t to get tem in&ol&e! in
L ! i C C t t
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SlideSlide ,#,#
Lea!esi% Couse Content
/ ill te lea!esi% *ouse also se&eas te EBL1 *ouse-
/ at !o lea!es, wo ae not LSS%o2e*t manages, nee! to know intei !ail' o%eations-
/ BBL1 *onsensus
/ De&elo% an outline
/ 8se a&aila3le esou*es, o 3u' tem
C 6 i ti
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SlideSlide ,,,,
Couse 6ganization
/ Sele*t a Pima' 7nstu*to (BB o MBB)
/ All BBs soul! tea* = some will nee!moe *oa*ing tan otes
/ Stat wit tea*ing mo!ules = ten mo&eto exe*ises = ten wole !a's o+ *lass
/ ?a&e :xe*uti&es MBBs !o% in# +o
in+omal !is*ussion J asking ow te'will use wat te' a&e leane!
C 6 i ti
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SlideSlide ,4,4
Couse 6ganization
/ Set an! kee% an atten!an*e %oli*'
/ 7n*lu!e omewok (SM, S7P6C, et*")
/ Make an exam to +o*e e&iew o+ ealie*on*e%ts an! stu!'
/ Ei&e a *eti>*ate, %in, et*" to in!i*atea**om%lisment
/ 6%tional = %o2e*t wok o EB$le&el *lasses+o %eo%le wo want to get !ee%e into it
Bla*k Belt De elo%ment
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SlideSlide ,.,.
Bla*k Belt De&elo%ment
/ Set *iteia +o BB *aee %at
/ Sele*t !e&elo% BB an! MBB le&el tainingan! *eti>*ation eOuiements
/ IeOuie %ot+olio o+ %o2e*ts, %o+essional!e&elo%ment, an! a**om%lisments
/ Post$%o2e*t e&iew soul! in*lu!e
+ee!3a*k +om team mem3es/ Annual e&al soul! in*lu!e *aee %lanning
6ut*ome Measues
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SlideSlide ,/,/
6ut*ome Measues
/ :xe*uti&e 3ea&io= Su%%oti&e, Committe!, o :ngage!-
/ Lea!e 3ea&io
= S%onsos, %ati*i%ation on teams, use o+tools in !ail' o%eations-
/ 1ont$line lea!es
= Pati*i%ation on teams, use o+ tools in !ail'o%eations-
/ Belts1a*ilitatos
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Closing
Ietun on 7n&estment
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SlideSlide 4)4)
Ietun on 7n&estment
/ Taining as essential to *ultue *ange= Conne*te! to oganizational mission
= Less ex%ensi&e tan extenal taining
= Qui*ke !i;usion to ti%%ing %oint
= Ceate a new *ultue +o 'ou oganization
/ Su%%ot %o2e*ts
= De&elo% +utue %o2e*t lea!es
/ 7m%o&e o%eations
= Eet lea!es using te tools in !ail' o%eations
Sustain te Eains
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SlideSlide 4*4*
Sustain te Eains
/ Lean Six Sigma 3e*omes te wa' wewok"#
= :xe*uti&es
= Mi!$le&el Lea!es= 1ont$line lea!es
= Sta;
Buil! 0ou ?ouse o+ Qualit'
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SlideSlide 4242
Custome 5ee!s
:m%lo'ee:ngagement
Continuous7m%o&ement J
7nno&ation
Mission = ision = alues
:a*
Custome1ist
Buil! 0ou ?ouse o+ Qualit'
hat !ill our "ouse of #ualit$ look like%
A*knowle!gements
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SlideSlide 4343
A*knowle!gements
Cu*k De3usk, Maste Bla*k Belt, E:
now P! Perormance " Process
#mprovement! $nited %ealthcare
To!! S%el, Maste Bla*k Belt, St" on?ealt
now President! &ean 'o( Solutions! &&C
Ion Be*aw, Sensei
now Sensei! )rea*through %orizons! &&C
S%onsoe! 3'4
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SlideSlide 4#4#
S%onsoe! 3'4
ASQ
Team an! ok%la*e
:x*ellen*e1oum
Mike isman, Cai
Te :n!
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+uestions,
Than*s
Te :n!