Post on 14-Apr-2017
FEBRUARY 18, 2016 | SLIDE 1
MICROSOFT'S CUSTOMER ENGAGEMENT STRATEGY
FREDERIC PIETERS
FEBRUARY 18, 2016 | SLIDE 2
PAST
FEBRUARY 18, 2016 | SLIDE 3
CONTROLE
FEBRUARY 18, 2016 | SLIDE 4
EMPLOYEES
FEBRUARY 18, 2016 | SLIDE 5
360° VIEW
FEBRUARY 18, 2016 | SLIDE 6
FEBRUARY 18, 2016 | SLIDE 7
FEBRUARY 18, 2016 | SLIDE 8
TODAY
FEBRUARY 18, 2016 | SLIDE 9
FEBRUARY 18, 2016 | SLIDE 10
CUSTOMER ENGAGEMENT
FEBRUARY 18, 2016 | SLIDE 11
CHANGE @ MICROSOFT
FEBRUARY 18, 2016 | SLIDE 12
BACK TO THE FUTURE
CRM 1.0
(2003)
CRM 1.2
(2004)
CRM 3.0
(2006)
CRM 4.0
(2008)
CRM 2011
(2011)
CRM 2013
(2013)
CRM 2015
(2015)
CRM 2015 SP
(Online only)
CRM 2016
(2016)
CRM 2016 SP
(Online Only)
FEBRUARY 18, 2016 | SLIDE 13
CRM V1.0
FEBRUARY 18, 2016 | SLIDE 14
CRM 2016
FEBRUARY 18, 2016 | SLIDE 15
MICROSOFT ACQUISITIONS
Okt 2012• MarketingPilot => Microsoft Dynamics Marketing (MDM)
March 2013• NetBreeze => Social Engagement (SE)
Jan 2014• Parature => Parature, from Microsoft
March 2015• Mojo Survey => Voice of the Customer
July 2015• FieldOne => FieldOne, from Microsoft
Aug 2015• FantasySalesTeam => FST, from Microsoft
Sept 2015• Adxstudio => Adxstudio, from Microsoft
FEBRUARY 18, 2016 | SLIDE 16
O365
FEBRUARY 18, 2016 | SLIDE 17
POWER BI
FEBRUARY 18, 2016 | SLIDE 18
MOBILE
FEBRUARY 18, 2016 | SLIDE 19
CLOUD FIRST / ONLY – DYNAMICS MARKETING
FEBRUARY 18, 2016 | SLIDE 20
CLOUD FIRST / ONLY – SOCIAL ENGAGEMENT
FEBRUARY 18, 2016 | SLIDE 21
CLOUD FIRST / ONLY – VOICE OF THE CUSTOMER
FEBRUARY 18, 2016 | SLIDE 22
CLOUD FIRST / ONLY – FANTASY SALES TEAM
FEBRUARY 18, 2016 | SLIDE 23
CLOUD FIRST / ONLY – RELEVANCE SEARCH
FEBRUARY 18, 2016 | SLIDE 24
CLOUD FIRST / ONLY – AZURE MACHINE LEARNING
FEBRUARY 18, 2016 | SLIDE 25
FEBRUARY 18, 2016 | SLIDE 26
NOT (YET) IN THE BOX?
FEBRUARY 18, 2016 | SLIDE 27
POWER OF CHOICE
FEBRUARY 18, 2016 | SLIDE 28
FEBRUARY 18, 2016 | SLIDE 30
THANK YOU
WWW.REALDOLMEN.COM
More info:
www.traviata.eu