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Creating Competitive Local Employee Benefit Programs through a Modernised Global Benefits and Brokerage Approach at Ontex

Piet Hendriks, OntexDieter Gistelinck, Willis Towers Watson

© 2018 Willis Towers Watson. All rights reserved.

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Benefits matter now more than ever beforeIncreasing media coverage

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El 58% de las empresas de Europa Occidental no tienen una estrategia

formal de salud y bienestar

Source: *Organization for Economic Co-operation and Development for select markets where data is available. : 2017 Willis Towers Watson Regional Benefit Trends Survey

1970 1980 1990 2000 2010

19%

Developed Countries13%

7 Points Since 1970s

Share of benefits over total compensation*

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Western Europe Central & Eastern Europe Middle East Africa Asia Pacific Latin America

Manage benefitcosts better

Manage benefit costs better

Information in one place

Greater governance and oversight

Manage benefit costs better

Manage benefit costs better

Influence employee behaviors

Information in one place

Manage benefit costs better

Manage benefit costs better

Influence employee behaviors

Influence employee behaviors

Information in one place

Greater governance and oversight

Greater governance and oversight

Influence employee behaviors

Greater governance and oversight

Greater governance and oversight

Transparency of benefit costs

Simplify administration

Transparency of benefit costs

Information in one place

Information in one place

Information in one place

Greater governance and oversight

Influence employee behaviors

Influence employee behaviors

Transparency of benefit costs

Simplify administration

Health & well-being programs

© 2018 Willis Towers Watson. All rights reserved. Proprietary and Confidential. For Willis Towers Watson and Willis Towers Watson client use only. 3

Top priorities over the next three years

Source: 2017 Benefits Trends Survey

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The modernized global benefits management experience

© 2018 Willis Towers Watson. All rights reserved. Proprietary and Confidential. For Willis Towers Watson and Willis Towers Watson client use only. 4

All underpinned by a globally integrated technology solution

Ongoing operational support alongside strategic advice

Confidential

Ontex at a glance

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HR Organization Group BU Local

Confidential

Do benefits matter @ Ontex ?

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VisionWhy ?

StrategyWhat ?

ExecutionHow ?

Provide benefits at local market median level

Processes

• Calendar of renewals• Benchmarking• RFP & vendor selection

Roles & Responsibilities

• Decision matrix• Operating guidelines• Escalation paths

Confidential

How does this work in practice ?

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StrategyWhat ?

Provide benefits at local market median level

Principle: CountryException: regione.g. Germany, Brazil

Principle: General IndustryException: FMCG

Principle: MedianException: Deviation +/-e.g. + competition for talent, median “everyone” or “duty of care”e.g. – affordability, gradual introduction

Confidential

How does this work in practice ?

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ExecutionHow?

Processes

Roles & Responsibilities

Confidential

Top priorities for the next five years

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Manage Benefits Costs Better

Information in One Place

Greater Governance &

Oversight

Influence Employee Behaviors

Simplify Administration

Transparent Benefits Cost

Health & Wellbeing Programs

Confidential

Top priorities for the next five years

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Decentralized Centralized

M&A Organic

Generalists Specialists

Confidential

Making the case for Global Benefits Management

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Full transparency on what we have, and what we pay for it

Harmonized where possible, differentiated where it makes sense

Use competition to get the best value for

money

Look at the neighbors and make sure our offering is competitive

Keep the building in good order, and do

regular maintenance

Fill the spaces where we have an undue gap

Confidential

Hurdles? Yeah… many !

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Take them by the hand…

Be patient – 18 month implementation

tough one … fresh pair of eyes sees different things/things differently

“Not worse off” clause

Confidential

Other success factors…

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