CREATING AN ACTIVE PROJECT MANAGEMENT PROCESS

Tirzah M. Johnson

Create a process that works.

• Structuring Client Communications • Making a plan • Making room for innovation • Managing scope creep

Who has the map?

Clarify• Goals

• Roles

• Dates

• Deliverables

• Expectations

Empathy > Sympathy

Client Communications• What have you done so far?

• What are you doing?

• And what you are going to do?

Wait, is this the right map?

Create a process that works.

• Be honest

• Be flexible

• Keep calm, it is just a tool

Making Room for innovation

1. Onboarding

2. Automation

3. Outsource weaknesses

Phew, we made it now what?

scope creep• Be critical of additional requests

• Reframe the conversation

• Be clear of the timing

• Repeat after me…

–Tirzah M. Johnson

“I can provide you a quote for that.”

Create a process that works.

• Structuring Client Communications • Make the right plan • Make room for innovation • Manage scope creep

Questions?