Times ASL exists to help you better understand and connect with your customers. We see ourselves as a strategic partner rather than a Vendor. We engage with select clients for whom we are confident we can add value. Well before a program is ever launched, we seek to understand your priorities as well as your relationships with your customers. We will understand the drivers of your business and Return of Investment requirements. These priorities will remain balanced with the program objectives throughout our engagement.

INBOUND

ORDER TAKINGHELP DESKSALES / LEAD CAPTURECREDIT CARD TRANSACTION PROCESSING

OUTBOUND

MARKET RESEARCHSALESPOLLINGCUSTOMER SERVICE

UNIQUE SERVICE

ORDER ON DISKMAILING LABELSFAXED AND MAIL ORDERCUSTOMER PICK / PACK / SHIP

INTERNET CONNECTIVITY AND BACK – UP24 hours dedicated broadband connectivity.24 hours dedicated VSAT backup connection.24/7 Support from service provider.  ELECTRICAL CONNECTIVITY AND BACK – UP24 hours power backup by In – House Generator.3 hours power backup for trouble free service by our Online UPS.

  

TECHNICAL SECURITY 

ENCRYPTION FOR LINKS CONNECTING ALL CLIENT NETWORKS

FIREWALL LOCATED ON ALL NETWORKS

INSTANT DATA BACK – UPS  

PHYSICAL SECURITY 

PHYSICAL ACCESS RESTRICTED ELECTRONICALLY

CLOSED CIRCUIT TELEVISION CAMERAS ON THE FLOOR

FOREIGN INPUT & OUTPUT DEVICE BLOCKING

ALL FACILITIES MANNED ROUND THE CLOCK  

 A. 2 SERVERS – IBM / X - 3500

B. 1 ROUTER : CISCO 2821 SERIES

C. 2 VOICE GATEWAYS : AUDIOCODE MP-124  

 

D. 3 SWITCHES : CISCO 2900 SERIES   

E. 55 WORKSTATIONS

F. 60 DIAL PADS : KYUNG JIN

G. 60 HEAD SETS

NAME OF CALL CONTROLLER : DIALEDGE

FEATURES OF DIALEDGE

A. Advanced Call DetectionB. Web Based Administration / Remote AdministrationC. Multi Campaign SupportD. Call TransferE. Call ConferencingF. Live Call Monitoring

G. Live Call Barging

H. Voice Logger - Periodic / Random Recording

Options

I. Real Time Statistics

J. Historical Reporting i) Agent Report ii) Campaign Report iii) Server Report iv) Disposition Report

K. Call Backs

L. Campaign Configuration through GUI Mode

M. User Levels and Permission

N. Load Distribution

O. Customizable Dispositions

P. Script Generator

Q. Automatic Call Distribution (ACD)

R. Controlled Call Distribution (CCD)

S. Interactive Voice Response (IVR)

Risk mitigation strategies (Fortification, Risk Transfer)

Redundancy & Backup measures (Technology,

operations and HR)

Network & Equipment monitoring (Failure

detection, Alerting mechanism, escalation

procedures)

Emergency re-routing (Dual connectivity, auto

transfer)

Infrastructure support

BCP TEAMS

Project Initiation

ProjectOrganization

OPERATIONS (EXISTING)

Head - Operations

Sr.Manager(UK Shift)

Sr.Manager(US Shift)

Manager/Asst.Manager

(Process 1)

Manager/Asst.Manager

(Process 1)

Manager/Asst.Manager

(Process 2)

Manager/Asst.Manager

(Process 2)

Team Leaders/Team Coaches

KnowledgeAssociates

Team Leaders/Team Coaches

KnowledgeAssociates

Team Leaders/Team Coaches

KnowledgeAssociates

Team Leaders/Team Coaches

KnowledgeAssociates

EXPERINCED IN HANDLING CLIENTS FROM 4 DIFFERENT CONTINENTS WITH TOTALLY DIFFERENT NEEDS.

PROVIDING SERVICE FIRST AND QUALITY ALWAYS.

A DEDICATED QUALITY TEAM.

A PERSONAL TOUCH TO PERFORMANCE ON QUALITY AND COMMITMENT.

A DEDICATED MIS TEAM TO COMMUNICATE AND PROVIDE DATA TO OUR CLIENTS ROUND-THE-CLOCK.

Our ClientsBELL CANADA (CANADA)OPTIMUM (U.S.A)PPI (INSURANCE COMPANY) (U.K)BUILDING TRADE INFO (AUSTRALIA)VERIZON (U.S.A)NATIONAL SAVING PROGRAMMES (U.S.A)WORLD CABLE (U.S.A)

EXPERIENCE ISO 9001:2008

KEY CONTACT PERSONS :

MD.WASIM RAHMAN HEAD OF OPERATIONMAIL ID: wasim@timesasl.comMob: 01713214665

HEAD & OPERATIONAL OFFICE :

“CITY HEART" (4th Floor),67, NAYA PALTAN, V.I.P. ROAD,

DHAKA-1000, BANGLADESH.

PHONE : (+880) -2-9353512-5(4 Lines), 8321119, 8313775, 9352486, 8316735, 8322430, 9336033, 9358498, 9338013, 8312852.

FAX : (+880)-2-9353516.

E-MAIL : info@timesasl.com

WEBSITE : www.timesasl.com & www.timesgroupbd.com

REGISTERED OFFICE :

“NAVANA TOWER" (5TH FLOOR)

45 GULSHAN AVENUE, GULSHAN-1,

GULSHAN,DHAKA-1212.

BANGLADESH.

PHONE : +8857545-7 (3 LINES) , 8832713, 8860832

FAX : +880-2-8857550

E-MAIL : info@timesasl.com

URL : www.timesasl.com