SOCIAL  COLLABORATION  HELPING  BUILD  COMMUNITY  

Presenter:  Ma8hew  Ryan  Time:  4pm    

Date:  15  May  2012  

www.cordelta.com  

Background  

•  Professional  Services  Firm  •  Established  2004  •  110  staff  and  60  contractors  •  Best  Place  to  Work  2011  (11th),  1st  for  Fairness  Category  •  Disconnected  consulWng  workforce    •  Spread  across  clients  and  locaWons  •  Teams  range  in  size  from  1  to  20  •  Engagements  range  in  duraWon  from  2  weeks  to  2+  years  

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www.cordelta.com  

Our  Systems  

•  Confluence    •  project  collaboraWon,  documentaWon,  structured  knowledge  

•  JIRA  •   issues,  risks,  change  requests,  EPICs,  Storeys,  tasks,  bugs  

•  Email  •  Messages,  conversaWons,  unstructured  knowledge  

•  Mailman  (decommissioning)  •  Mailing  lists  

•  Survey  Tool  (decommissioning)  •  Decision  making,  feedback,  polls  

•  TIBBR  •  ConversaWons,  decision  making,  feedback,  polls  

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Our  key  problems  

•  Many  different  groups/communiWes  •  Too  much  email!  •  Inefficient  decision  making  •  Mailing  List  Maintenance  •  Knowledge  lost  in  email  •  PracWce  Group  CollaboraWon  

www.cordelta.com  Email  Jumble  5  

www.cordelta.com  6  Sorted!  

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An  Example  

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Effectiveness Gap 80% of communication is non-verbal

Decision  making  –  EffecWveness  Curve  

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Effectiveness & Efficiency

Number of People

0 3 6 9 12 15 18 21 24 27 30 33

Meetings, Synchronous

TIBBR, Asynch

Email, Asynch Good for shouting!

Good for conversations, decisions etc!

Good for building relationships only.

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Example  

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Too  many  mailing  lists  

•  Too  many  lists  •  No  idea  who  is  on  them  •  Staff  did  not  know  how  to  subscribe  to  the  them  •  Did  not  know  how  to  unsubscribe  to  them  •  Reply  All  sWll  applied  •  Too  much  email  noise  with  no  control  over  how  to  receive  message  from  mailing  lists  

•  Overhead  for  ICT  team  in  keeping  the  lists  up  to  date  

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www.cordelta.com  

Minimum  Lists  Now  

•  everyone@cordelta.com  -­‐  used  just  for  important  broadcasts  

•  External  to  internal  lists  such  as  •  quotes@cordelta.com  •  admin@cordelta.com  

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Explicit  

13  Tacit  

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PracWce  Development  

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Example  

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Example  

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