Post on 04-Dec-2014
description
TEAM DEVELOPMENT
Cooperation and CompetitionManaging ConflictPower and Social InfluenceSituational Leadership
Learning in Groups and TeamsSpring 2011
COOPERATION AND COMPETITION- EXAMPLES FROM YOUR WORK ENVIRONMENT
How does competition hurt a team? How does competition between groups affect
a team? How can a team deal with the negative
effects of competition?
What are the benefits and problems of cooperation?
Why is teamwork considered a “mixed-motive” situation?
MANAGING CONFLICT
Why is the lack of conflict a sign of a problem in a team?
What are the healthy and unhealthy sources of conflict?
What are the different approaches to conflict resolution?
How is negotiation different from mediation and arbitration?
What are the pros and cons of third-party interventions in a conflict?
TRUE OR FALSE?
Conflict is bad and should be avoided
Team members misunderstanding one another causes conflict.
All conflicts can be resolved to everyone’s satisfaction.
False – conflict is a normal part of a teams’ life
False – conflict is when people perceive others have taken actions that have a negative effect on their interests
False – some conflicts cannot be resolved; however agreement can usually be reached about task issues; agreements about relationship issues often remain unless the relationship is redefined.
The nature of conflict True or False?
SOURCES OF CONFLICT
Focused on task issues
Legitimate differences of opinion about the task
Differences in values and perspectives
Difference expectations about the impact of decisions
Competition over power, rewards, and resources
Conflict between individual and group goals
Poorly run team meetings
Personal grudges from the past
Faulty communications
Healthy Conflict Unhealthy Conflict
CONFLICT RESOLUTION APPROACHES
Confrontation
Compromise
Collaboration
Avoidance Accommodation
high
Assert
iven
ess
Cooperativeness low high
NEGOTIATION STRATEGIES
Separate the people from the problem
Focus on shared interests of all parties
Develop many options that can be used to
solve the problem
Evaluate the options using objective criteria
Try again
POWER AND SOCIAL INFLUENCE
What is the nature of conformity? Defined as a change in a person’s behavior
or opinions as a result of real or imagined pressure from a person or a group of people.
What causes people to conform to group pressure?
Asch’s experiments on conformity
VARIABLES THAT INCREASE OR DECREASE CONFORMITY
BASES OF POWER Expert
Power given to a person based on a person’s credibility or expertise
Information power based on knowledge one has about the subject
Referent Power given to an individual freely by others
based on personal liking and admiration Position
Power demanded by the authority of the person’s position Legitimate Reward Coercive
CYCLE OF POWER
POWER STYLES
LEADERSHIP IN TEAMS
SITUATIONAL LEADERSHIPS
up
port
ing
Beh
avio
r
Directive Behaviorlow high
high
SITUATIONAL LEADERSHIP BEHAVIORS
Su
pp
ort
ing
Beh
avio
r
Directive Behaviorlow high
high
DEVELOPMENT LEVEL OF THE FOLLOWER
Competence = Knowledge and Skills
Commitment = Motivation and Confidence