Post on 11-Jan-2016
description
CONVERSATIONAL PROFESSIONALISM“YOUR WORDS DRIVE YOUR STUDENTS'
SUCCESS”
©2012 COMMUNICATION EXCELLENCE. ALL RIGHTS RESERVED.
CONVERSATIONAL
PROFESSIONALISM
FOR ACADEMIC ADVISORS
“YOUR WORDS DRIVE YOUR STUDENTS'
SUCCESS”
Presented by:
COSMO WOLLANSTUDENT COMMUNICATIONS EXPERT
CONVERSATIONAL PROFESSIONALISM“YOUR WORDS DRIVE YOUR STUDENTS'
SUCCESS”
©2012 COMMUNICATION EXCELLENCE. ALL RIGHTS RESERVED.
Your
Academic
Advisors’ JOB
is to
help their
students
to SUCCEED
in school.
CONVERSATIONAL PROFESSIONALISM“YOUR WORDS DRIVE YOUR STUDENTS'
SUCCESS”
©2012 COMMUNICATION EXCELLENCE. ALL RIGHTS RESERVED.
They rely on only THREE TOOLS to accomplish their task:
KNOWLEDGE of the School RAPPORT with the Student
WORDS
It is in how they USE those tools that success is
achieved.
CONVERSATIONAL PROFESSIONALISM“YOUR WORDS DRIVE YOUR STUDENTS'
SUCCESS”
©2012 COMMUNICATION EXCELLENCE. ALL RIGHTS RESERVED.
How are students going to feel when they hear this:
"Class kicks off tomorrow, so if you dunno somethin, shoot me a message and I'll get back at-cha soon as I can."
??
??
CONVERSATIONAL PROFESSIONALISM“YOUR WORDS DRIVE YOUR STUDENTS'
SUCCESS”
©2012 COMMUNICATION EXCELLENCE. ALL RIGHTS RESERVED.
How well will students adhere to the school rules if they hear:
"Don't worry that you were late... everyone does it."
or
"Just tell the teacher your computer crashed. That's what I used to do."
?? ? ????
CONVERSATIONAL PROFESSIONALISM“YOUR WORDS DRIVE YOUR STUDENTS'
SUCCESS”
©2012 COMMUNICATION EXCELLENCE. ALL RIGHTS RESERVED.
What your students
THINK
is determined by what they
HEAR.
CONVERSATIONAL PROFESSIONALISM“YOUR WORDS DRIVE YOUR STUDENTS'
SUCCESS”
©2012 COMMUNICATION EXCELLENCE. ALL RIGHTS RESERVED.
What your advisors say = INFORMATION
How they say it =
PERCEPTION
CONVERSATIONAL PROFESSIONALISM“YOUR WORDS DRIVE YOUR STUDENTS'
SUCCESS”
©2012 COMMUNICATION EXCELLENCE. ALL RIGHTS RESERVED.
What is WRONG with the following:
“Where can I reach you at?”
“Check with the Register's Office …”
“You can find all of that at the Li-berry…”
CONVERSATIONAL PROFESSIONALISM“YOUR WORDS DRIVE YOUR STUDENTS'
SUCCESS”
©2012 COMMUNICATION EXCELLENCE. ALL RIGHTS RESERVED.
Would it bother you if you discovered that the guy from the FORD Dealership who sold you your car drove a HONDA?
DO we or DON'T we have more confidence in a product if the person selling it to us also uses it themselves?
? ? ? ? ? ? ?
CONVERSATIONAL PROFESSIONALISM“YOUR WORDS DRIVE YOUR STUDENTS'
SUCCESS”
©2012 COMMUNICATION EXCELLENCE. ALL RIGHTS RESERVED.
The product your Academic Advisors are promoting is
KNOWLEDGE.How can you expect to inspire potential students to
take your school seriously if your Academic Advisors sound as if they failed High School
Freshman English?
CONVERSATIONAL PROFESSIONALISM“YOUR WORDS DRIVE YOUR STUDENTS'
SUCCESS”
©2012 COMMUNICATION EXCELLENCE. ALL RIGHTS RESERVED.
Frequently Heard – Always WRONG:
• “Let me axe you a question…”
• “Monday is the firs day of class...”
• “…don't be like, all worried and stuff…”
CONVERSATIONAL PROFESSIONALISM“YOUR WORDS DRIVE YOUR STUDENTS'
SUCCESS”
©2012 COMMUNICATION EXCELLENCE. ALL RIGHTS RESERVED.
This is not about being smart or dumb… or whether your Academic Advisors have a master’s degree, a
bachelor’s degree or no degree.
It is simply about using the BEST TOOLS for the task at hand.
Like a thoroughbred racehorse or a top fuel race car,PROPER GRAMMAR IS A TOOL WHICH WILL MAKE THEM BETTER AT THEIR
JOB.
CONVERSATIONAL PROFESSIONALISM“YOUR WORDS DRIVE YOUR STUDENTS'
SUCCESS”
©2012 COMMUNICATION EXCELLENCE. ALL RIGHTS RESERVED.
Every time your Academic Advisors answer
questions, provide assistance, offer advice or find
solutions, your students will be making judgments
BASED ON IMPRESSIONS OF WHAT THEY HEAR.
or
CONVERSATIONAL PROFESSIONALISM“YOUR WORDS DRIVE YOUR STUDENTS'
SUCCESS”
©2012 COMMUNICATION EXCELLENCE. ALL RIGHTS RESERVED.
What do want your students to HEAR when they
interact with your Academic Advisors?
It represents your school, your image and your reputation.
or
CONVERSATIONAL PROFESSIONALISM“YOUR WORDS DRIVE YOUR STUDENTS'
SUCCESS”
©2012 COMMUNICATION EXCELLENCE. ALL RIGHTS RESERVED.
A wise man* once said: “YOU NEVER GET A SECOND CHANCE TO MAKE A FIRST IMPRESSION.”
Your students look to your Academic Advisors for inspiration.
HOW WILL THAT FIRST IMPRESSION INSPIRE THEM?
*Conflicting sources attribute this quote to Will Rogers, Mark Twain, and Arthur Schopenhauer
CONVERSATIONAL PROFESSIONALISM“YOUR WORDS DRIVE YOUR STUDENTS'
SUCCESS”
©2012 COMMUNICATION EXCELLENCE. ALL RIGHTS RESERVED.
Conversational Professionalism (for Academic Advisors) is available as a stand-alone 2-hour seminar or can be incorporated as a 2-hour segment of a larger scope training program.
Seminar groups should be no larger than 20-25 participants for optimum interaction.
All university Academic Advisors who regularly interact with enrolled students can benefit from this training. Whether on the phone or in person, your students' experiences at your university are based as much on your people as their progress.
CAN YOU REALLY AFFORD NOT TO PUT YOUR BEST FOOT FORWARD?
CONVERSATIONAL PROFESSIONALISM“YOUR WORDS DRIVE YOUR STUDENTS'
SUCCESS”
©2012 COMMUNICATION EXCELLENCE. ALL RIGHTS RESERVED.
THANK YOU. WE LOOK FORWARD TO WORKING WITH YOU.
Cosmo WollanStudent Communications Expert
Senior Training ExecutiveCommunication ExcellenceSM
Office: 754.300.9678 Cell: 305.788.2469Cosmo@CommunicationExcellence.biz