Congratulations!Youhavetakenafocusedsteptowardlivingyourlifebyyourowndesign.ThiswelcomepacketcomestoyoubecauseyouhaveansweredyourdesiretotakedeliberatestepstoLiveLifeYourWay.TheLiveLifeYourWayprogram’sintentionisforyouto:

• Pulloutwhoyouareandwhatisimportanttoyou• Createyourlifeplanandimplementactionsthatwilldevelopyourconfidenceandself-esteem• Designyourlifeconsciouslywithpowerthatopensupyourdivinepotential.• Allowyouthefreedomtolivethewayyouwantusingyourinternal,naturalblueprinttocreate

yourvision• Liveyourlifeandspeakyourtruth• Freeyourselffromnegativethoughtsandlimitingbeliefs• Choosewhatinspiresyoutoliveyourlifeandtakepositiveactionconcerningdreamsinsteadof

simplysurviving• Becomeapositiveforceandliveyourlifeinpossibility

YouwillhaveyourownPersonalLifeCoachtohelpguideyouthroughyourjourney.Ilookforwardtostartingthisjourneywithyou!ThefollowingformsareincludedinthiswelcomepacketandneedtobecompletedandreturnedassoonaspossibletoNoreen@noreensumptercoach.com.Ifyouneedassistanceincompletingyourformsorsendingthem,pleasecontactmyassistantKellyatKelly@noreensumptercoach.com.Pleasesaveacopyofallformsforyourrecords.

1. Welcomeletter(thisletter)2. WhattoExpect3. Policies&Procedures4. HowtoGettheMostOutofCoaching5. AboutYourCoach6. ClientAgreement–complete,scan,andreturnbyemail7. ContactInformation–complete,save,andreturnbyemail8. CoachabilityIndex–complete,save,andreturnbyemail9. IncompletesandTolerations–complete,save,andreturnbyemail10. PrepSheet–complete,save,andreturnbyemail11. LifeQuestions–Pleasecompletebutdonotneedtoreturn

Pleaseletusknowifyouhaveanyquestions.Lookingsoforwardtoworkingwithyou!Noreen Sumpter ThePotentiator

WhattoExpect

FindYourVoiceandGainYourPowerIsittimeforyoutospeakupforyourselfandactuallyfindyourvoiceandcreatethewayyouwanttobetreatedandlive?Howwillyoueverfindpeace?Ifyouareallowingpeopletotreatyoulikeadoormat,thenadoormatiswhatyouwillbecome.Doyoufindyourselfupset,resentingpeople,andnottakingresponsibilityforyourneeds?Isyourstomachconstantlyinknotsandyou’reswallowingyourvoice?Then,youmightdiscoverthatyou’reangry.Youmightbeangryatyourboss,spouse,friends,childrenandmostofallatyourself.Isnotusingyourvoicegettingyoutheworkatyourjobthatyoudon’twant?So,youdoitanywayandyou’regoodatit.However,youwanttodosomethingdifferent,somethingwithmorezest.But,you’reafraidofyourboss.Shespeaksfast.Sheshoutswhenshetalksandthisintimidatesyou.You’refrustratedandafraid.Youfeelconfrontedanddonotlikeconfrontation.Withfearofthiskind,howwillyouevergetyourbossoranyonetolistentoyou?Subconsciouslyyoudecidethatyou’llkeepdoingtheworkyou’regivenandnotcauseanywavessoyouallowyourselftogetburnedoutandconstantlyupset.Youbegintofeelinadequate.Thejobyouoncelovedandwerehiredtodoisnowaheavyburden.Insteadoftakingactionandusingyourvoice,youcontinuetogetyourselfworkedupandstarttoresentyourselfforbeingsilent.Asaresult,everythinginyourjob/lifebeginstogetonyournerves.Youstartacycleofconstantcomplaining,andthejobthatyoulovedandfoughtsohardtogetisnowwrong.Why?Youstartedtobelievethatyouarecowardlyandrefusedtostandupforyourself.Consequently,youarenowinastateofconstantmentalpaineverytimeyougotowork.Furthermore,you’vewornoutallofyourfriendswithyourconstantbadgeringandcomplaining.Theresultisyouhavestartedcontemplatingfindinganotherjob.Quitting,howwillquittingmakeyourlifebetter?Thefactofthematteristhatit’snotthejoborthepeople.Itisyou.Youcanfindanotherjob,buttherealityisthatyouwillremainthesame.Youhavenotlearnedtospeakupforyourself.Instead,youhopethatpeoplewillbeabletoreadyourmind.Youstartlivinginyourheadcreatingmantraslike“Iamnotappreciated.”Themoreyousayit,themoreyouwillbelieveitandthemoreitshowsupbecauseyoustartlookingforthemantraeverywhereyougo.

Findingyourvoiceisimportantasithelpsyoutocreateyourself.CreatingandusingyourvoiceisoneofthemostimportantwaystohaveandLiveLifeYourWay.Imagineforasecondwhathappenstoyouwhenyoudon’thaveyourownvoice,whenyouallowotherstodictatetoyoubyvirtueofwhattheywantbecauseyouallowthemtocontrolyourvoice.Imagineagainforanothersecondifyoucreatealoveofyourselfandyourvoice.Whatwouldyoubeabletobe,doandhaveinyourlife?Wouldyouhavetheabilitytocreateconfidenceandself-respect?Wouldyourvoicebeanimportantfactorinyourlife?Theimplicationofnotusingyourvoiceandtheresultithasonyourlifeisyourpersonalbeliefsystemanditbecomesyourreality.Thisisyourlifeandyougettoliveithowyouwant.Ittakespracticetoreleasenegativehabits,ideasandimagesoffear.Thefirststepisalwaysthehardest,butwhenyoudoit,itwillbethemostmemorablestepasthespellwillbebroken.Fearnothing.Youcanattempteverything.Butmostofallspeakupforyourselfandfindyourvoiceandgainyourpersonalpower.ThankyouThankyouforyourdecisiontostartyourcoachingprogramwithme.IappreciateyourbusinessandIwouldlikeyoutoreadthisdocumentbeforeourfirstsessionsothatyoucangettheabsolutebestoutofyourcoachingexperience.Inthissection,Iwilltakeyouthroughwhatyoucanexpectofyourself,ofmeandofthecoachingprocessingeneral.Clientswhohavefollowedcoachinghavebeengettinggreatresultsanddevelopedgreatresolvetowardseverincreasinglevelsofsuccessandhappinessinthelives.Youshouldexpectthesame.So,Icongratulateyoufortakingabigsteptowardinvestinginthemostvaluableassetyouwilleverhave:you!WhatyoucanexpectbeforeourfirstsessionThecoachingexperiencebeginsthemomentyoumakeacommitmenttoyourfirstsession.Manyclientsreportoneormoreofthefollowingexperiencespriortothesession:curiosity,doubts,excitement,unexpectednegativeandhighemotionsoruncertaintyaboutthewholeideaofcoaching.Shouldsimilarfeelingsariseinyou,pleaseunderstandthatallthesefeelingsarecompletelynormalandtobeexpected.Infact,theyareoftensignsthatyouarereadytomakemajorpositiveshifts,andyourmindandbodyarepreparingfortheshiftstotakeplace.Ifyouwish,takenotesoffeelingsandeventsastheysurfaceandhaveitreadyforourfirstsession.Ifyouarehavingdoubtsabouttheprocess,rememberthatchangeisnoteasyandthisisnormal.

WhattoexpectfrommeduringourcoachingrelationshipConfidentiality: Allofourinteractions,(conversations,e-mail,andfaxesetc.)will

remainstrictlyconfidential,meaningthatIwillnotshareanyinformationprovidedbyyouwithanyonewithoutyourexpressconsent.Theexceptiontothiswillbethat,fromtimetotime,Imightuseasituationfromyourcoachingexperienceasananalogyinanotherclient’ssessionorinapublicsettingsuchasthenewsletteroraseminar.Inthiscase,Iwillnotuseyournameandwillrefertothesituationinsuchawaythatyouwillnotbeidentifiabletoothers.

Availability: Youmaycontactmeoutsideourscheduledsessionsifyouwould

prefernottowaituntilournextsession.Youareencouragedtostayintouchviaemailasthisprovidesanaccessiblewayformetomonitoryourprogress,andtoaddextrainsightsduringyourcoachingjourney.

Communication: Iwillalwaysreplytoyourcommunicationswithin48hours

(exceptwhenoutoftownoronholidays–andIdomybesttonotifymyclientsofsuchdates).Evenifnospecificfeedbackisrequiredornecessary,Iwill,attheveryleast,acknowledgethereceiptofyourcommunication.

Commitment&Integrity: IfImakeapromise,thispromisewillbekeptinthewaypromised

andinthetimeframepromised.If,inexceptionalcircumstancesonly,Iamunabletokeepacommitment,IwillnotifyyouofthisassoonasIknowoftheneedforchange.Iwillcoachyouatthehigheststandardsofintegrity,honesty,professionalism,andrespect.IamcommittedtoprovidinghighvaluetomyclientssoIwillletyouknowifIfeelthatmyinvolvementisnotlikelytomakeadifferenceinyourlife.

Non-judgment: Asyourcoach,Iamnotheretojudgeoraccessyou,makeyou

rightorwrong.Myroleistocoachyoutogetthelifeyousayyouwanttohaveandtoensurethatyouseeyourpowerandbrilliance.Itreatyourchoicesanddecisionswiththeutmostrespect.

GrowthandProgress: Ihavebeenhiredbyyoutohelpyougrow.Ibelievethatgrowth

occursthroughtheexperiencesthatyouwillnotnecessarilywanttogothroughandmayhaveadifficulttimewith.Thesearetheexercisesthatwillgrowandpullyououtofyourcomfortzone.

WhatyoucanexpectofyourselfandthecoachingexperienceItisuptoyoutoletmeknowwhatresultsyouwantfromyourcoachingsession.Itisuptometohelpyouplanthestepstogetyouthere.Itisateameffort.Togetherwemakesurethatallthestepsthataretakenandadjustmentsaremadeaswegoalong.Inthesessionswewilldebriefonpastassignments,askandanswerquestions,andplanandcreatenewactionsandsteps.Inmyexperienceyouwillpassthroughperiodsoffeelingstrongandpowerful.Youwillrocketthroughyourassignmentsandthenyouwillexperienceperiodsoffear,doubt,beingtired,andresentfulofthecoachingprocess.Asyourcoach,thisiswhenIknowthattheworkishavingapositiveeffectastheseareallsignsofgrowthandarenecessarypartsofthecycle.Partsofcoachingwillbefabulousandotherpartswillbenotsofabulous,theywillbedownrightoverwhelming.Thesegrowthphaseswillandarealwayspositive.Asaclient,youwillreportsomeorallofthefollowing:increasedearnings,bettermanagementoftime,betterphysicalandemotionalshape,betterrelationshipswithyourselfandothers,betterhealth,moretime,andahugeincreaseinyoursenseofcontrolandpeaceofmind.WhatIrequestfromyouTimeliness: Itisimportanttokeepyourappointmentandshowupon

timeforyourbenefitandforthebenefitofotherclientsthatcomeafteryou.Irequestthree(3)consecutivemonthsofcommitment.Ihaveatwenty-four(24)hourcancellationpolicy.Ireservetherighttochargeforasessioncancelledwithinthe24-hourcancellationperiod.Ifyouaretele-coaching,itisimportantthatmakeyourcallontimeasthesamerulesapply.

CompletionofAssignments: Itisimportantthatyoucompleteyourassignmentsand

thatallpreparation(AKAprepsheet)arecompleteandreturnedthedaybeforeoursessionsothatIcangooverthembeforewetalk.Clientsthatarediligentandcompletetheirassignmentsoutsideoursessiongetfarmoreoutofthecoachingprogram.Itismucheasiertobuildonsolidfoundation.Eachassignmentaffectsthenextone.

Feedback: Giveandaskforfeedbackasmuchaspossible.Letmeknowwhensomethingisworkingforyouaswellaswhensomethingisnot:theearlierthebetter.Whenyouwantspecificormorein-depthfeedbackonsomethingyouareworkingon,pleaseask.Althoughtelepathyissomewhatnecessarypartofmywork,directfeedbackisthebestwaytoensurethatyougetyourneedsmet.

Referrals: Manyofmyclientschoosetorefermyservicestoothers.I

liketoaskforreferralsoutsideofourcoachingsessionsothatthefocusisonthework,youandtheresultsyouwant.Whetheryouchoosetoreferpeopletomeornot,Iwouldlikeyoutoknowhowthereferralprocessworks.Iwillfirsthaveadiscussionwithanyonewhoisinterestedinmyservicesothatwecanbothdetermineifthereisagoodfitbetweentheirneedsandmyexpertise.Ifthereisafit,theywillbecomeclients.Ifthereisn’tagoodfit,Iwilldomybesttoofferyourreferraltoacoachwhowillbetterfittheirneedsandgoals.Inallcases,Idomybesttoplaceyourreferral,sofeelfreetoreferanyonewhoislookingforgrowthandclarityinlifeandIwillmakesuretheygettherightcoachfortheirneeds.ReferralsformasubstantialpartmypracticeandtheycomefromclientswhosetrustIhaveworkedhardtobuild,soyoucanbeassuredthatIwilldomybestandtakegoodcareofthem.

Again,congratulationsonchoosingtotakepartinworkingwithNoreenSumpterCoach,andIlookforwardtoworkingwithyousoyoucanLiveLifeYourWay.

Policies&Procedures

Fees: Feesarepayableinadvancebaseduponthethree-monthprogramthatyouhaveselected.YourcheckorPayPalinvoiceshouldbepaidbeforeourfirst1stsessionoronthedateagreed.IwillemailaninvoicefromPayPalforthe1st(3)threemonths,oryoucanalsomailyourcheckto:153ClintonAvenueBrooklyn,NY11205.However,Iexpectyoutopayyourcheckontimewhetherornotyouhavereceivedyourinvoice.

Scheduling: Youwillhaveascheduledsessionforaspecificdayandtime.Pleasemarkitin

yourcalendarandplanaroundit.Youareresponsibleforschedulingyoursessionsusingthefollowinglink:www.noreensumptercoach.com/clientresources. Keepthislinkforfuturereference.Thisisthewayyouwillscheduleyoursessions.

Calls: Wewillscheduleyoursessionsbasedontheselectedprogram.Ifyouaregoing

onvacation,wewillmakeupthetimebeforeyouleaveorafteryoureturn.Ifyouwanttosendmeanemailorfax,senditjustbeforeoursessionsowecanreviewittogether.Or,contactmeviayourtoll-free855number.

Rescheduling: Ifyouneedtorescheduleyoursession,pleasegivemeatleast24hoursnotice.If

youhaveanemergency,we’llworkaroundit.Itisimportantthatyoukeepallyourappointmentsasconsistencyisimportant.Howyoudoanythingishowyoudoeverything.

ExtraTime: TheLiveLifeYourWayFastTrackandBasichaveinbetweensessionsincludedin

yourprogramifyouneedadvice,haveaproblemorcan’twaittoshareasuccess.IcoachMonday,Tuesday,Wednesday,andThursday9:00amto8:00pmandSaturday9:00amto3:00pm.IamoffontheFridayandSunday.Inanemergency,youcancall.IfIamaround,Iwillpickup.Iwillgetbacktoyouwithin24hours.

Termination: Theclientmayendthecoachingrelationshipatanytime.Cancellationmustbein

writingbyfaxoremail.Paymentmadeforthecurrentmonthshallbeconsideredfullpaymentforcoachingunlessthereisanunpaidbalance.Iffeesareowedattimeofcancellation,fullpaymentisdueandpayable.Coachrequestsa30-daynoticepriortoendingtherelationship.

HowtoGettheMostoutofYourCoaching

IamcommittedtocoachingyoutoLiveLifeYourWay.Iwantyoutogetthemostfromthetimewehavetogethereachweekandfromthetimebetweenoursessions.Thisbriefguidedescribeswhatmostofmyclientsdotogetfullvaluefromtheircoachingwithme.MakealistofwhatyoureallywantinlifeCoachingworksbestwhenyouhavecleargoals,whicharebasedonyourneedsandvalues.Wewillworkontheseduringyoursessions.CometothecoachingsessionwithanagendaWehaveashorttimetogether,andIsuggestthatyouprepareawrittenlistoftopicsforustodiscuss.IhaveprovidedaPrepSheetinthispacketforyouruse.Herearesomeideas:

• Successesandwinsfromtheweek• Problemsyoufacedandhowyouhandledthem• Whatyou’recurrentlyworkingonandhowit’sgoing• Insightsandanynewawarenesswhichexcitesyou• Fieldworkyoucompleted• Adviceyouwantfromme• Newskillsyouwanttodevelop• Strategiesyouwishtodevelopforaclientorforyourbusiness

Havinganagendahelpsyougetwhatyouwantmostfromthemeeting.TherewillbefieldworkThesearethetasks,actions,results,orchangesthatyoutellyourselfandyourcoachthatyouwanttocompletebeforethenextsession.TheWholeLifeModelBelowisthewholelifemodelwhichconsistsofsevendistinctareasthatmakeupmostpeople’slives.Whenallareasarereviewedanddeveloped,apersonwillbegintofeelmorewhole,balanced,andcomplete.Byuseofsimpleassessments,continuousdialogue,andinquires,wewillseewhereyouareandwhereyouwouldliketobe.Iwillassistyoutocreateavision,seriesofmeasurablegoals,andpersonaldevelopmentplanthatwillincorporatethewholelifemodel.Fromthis,youwilllearntoLiveLifeYourWay.

TenCommandmentsforConfidenceandSelf-EsteemThefollowingtencommandmentsmakeupthestepsinthedevelopmentofconfidenceandselfesteem.Ifyoudothework;andputitinyourlifeyouwilldevelopasenseofselfwhereyouwilldetermineyourvalueandyouwilldiscoverthatanyoneorallofthesestepsareanimportanttothefoundationofbuildingyourconfidenceandself-esteem.Withconfidenceandself-esteemyouwillunderstandthathavingthesestepsasyourfoundationwilldetermineyourtruevalueandworthinlife.

1. Livelifeinthepresent2. Befullyresponsible3. Makedeliberatechoices4. Beyourhonesttruth5. Askforwhatyouwant6. Setpersonalboundaries7. Forgiveyourself8. Trustyourself9. Valueyourself-worth10. Developaspiritofdeserving

AboutYourCoach

Mylifehadnosingle“definingmoment”.Rather,IfacedtimesinmylifewhenIneededtotakeastandformyself,orbelostforever,livingmylifebysomeoneelse’sdesign.Myparentstaughtme:"Youonlygive99%ofyourselftoanyoneandtheother1%youkeepbecauseyouwillgomadifyougiveyourselfawaybylovingtoodeeply.”ThatwashowIwasraised;thatiswhatIknewthen.Myconfidenceandself-esteemwereinthecrapper.Ilivedinthespaceofnotbeingworthit.Negativeinternalconversationsranmylife:Ididn’tfeelIwasgoodenough,smartenough,prettyenough,worthyenoughalltheenoughonecanconjureup.

Today,itissuchapleasuretoknowthatthesearejustconversations,Imadeup.Theywillnevergoaway,butnow,Iknowtheyarenotreal.Iownmyvoice,speakmytruthandlivelifemyway.IhavebeenworkingasaSelf-EsteemandConfidenceExpertCoachforoversixyears.Iwanttohelpyougainyourownpersonalpowerandhelpyoutofindyourvoice.Pleasegettoknowmebycheckingoutmywebsitehttp://www.noreensumptercoach.com/orcontactmeatNoreen@NoreenSumpterCoach.comtofindoutwhatIcandoforyou.AboutMe:IcametotheNewYorkin1985with$60.00inmypocket.Iworkedavarietyofjobsasasecretaryandwhilegoingbacktoschoolandgraduatedin3yearstakingextracredits.ImajoredinPsychology.Iwasmarriedfor12years,nochildren.ChildrenwereneversomethingthatIdesiredinmylife.Lovethembutnotforme.IrunmyownRealEstatebusinessfor10+yearslovedit,butCoachingcalledme.IcreatedamissiontoHaitiin2006forthePeopleofMapouwhenafewofuscollectedFood,ClothesMedicineandCondomstoHaiti.Ittookus8days.Iamfunandbelievethatlifewithoutfunnomatterwhatisnotworthliving.

• Ilovetotravel• IloveagreatCigarthoughnottoo

often• Ilovewonderfulfood• IhavedoneOpenMicComedy• IlovetodoKaraoke• Ienjoypassionaterelationships

• Iwillopenlyadmitmyfaults• Iridemybikeoften• Familyandfriendsareimportantto

me• ImustbeBrazilianbecauseIlove

smallbikinis.LOL!