WHAT IS A CONFLICT?

FOR WHOM THE CONFLICT IS?

WHAT ARE THE PLACES A CONFLICT CAN CROP UP

WHAT ARE THE CAUSES

FOR CONFLICTS

FEW CAUSES ARE

1. ONE UPMANSHIP2. PERSONALITY CLASHES3. UNCLEAR AUTHORITY4. CONFRONTING ISSUES5. MISUNDERSTANDING6. FEAR OF PERFORMANCE

CONFLICT MANAGEMENT

ONE UPMANSHIP

WHEN TWO PERSONS ARE KEPT IN THE SAME CADREPASSION TO DOMINATEINTENTION TO CEASE THE CREDITILL-ADVICE BY SUBORDINATESEGO

PERSONALITY CLASHES

DIFFERENT ATTITUDEBASIC NATUREQUALITIES OF A PERSONPREVIOUS BITTER EXPERIENCES

CONFRONTING ISSUES

ISSUES NOT LIKED THAT MAY FETCH THE BLAMETHAT MAY GO AGAINST IRRELEVANT BUT THRUST ON SOME ONE

UNCLEAR AUTHORITY

NO CLEAR BOUNDARYLACK OF PROPER ALLOCATIONINFORMAL OR DISCREET RELATIONSHIP WITH HIGHER Up's

MISUNDERSTANDING

LACK OF KNOWLEDGE IN THE SUBJECTNO PROPER COMMUNICATIONPRECONCEPTIONMISTRUST

FEAR OF PERFORMANCE

UNDER QUALIFICATIONINEXPERIENCEINFERIORITY COMPLEXLACK OF SELF CONFIDENCELACK OF MOTVATIONNO SUPPORT FROM THE SUPERIORS

AND.. THE MOST IMPORTANT ONE IS

THE THIRD PERSON

THE ILL EFFECTS OF CONFLICTS

CONFLICTS SPOIL UNITY AMONGST THE EMPLOYEES – IT PAVES WAY FOR GROUPISMCONFLICTS HAMPER DEVELOPMENT OF THE ORGANIZATIONCONFLICTS SPOILS THE IMAGE OF THE ORGANIZATIONCONFLICTS, IF REMAIN UNNOTICED, CAN RUINE THE ROOT OF THE ORGANIZATION

CONFLICT MANAGEMENT

CONFLICT MANAGEMENT STRATEGIES

• FORCING• ACCOMMODATING• AVOIDING• COMPROMISING• COLLABORATING

FORCING

THIS IS NOTHING BUT BULDOZING USING ONE’s AUTHORITYPRIOR ASSESSEMENT IS ESSENTIALTHIS IS NOT SUCCESSFUL AT ALL TIMESTHIS CREATES PERMANENT ENIMITY

ACCOMMODATING

• PERMITTING THE OPPONENT TO SATISFY HIS/HER CONCERNS THUS NEGLECTING OUR OWN.

• THIS MAY RESULT IN A FEELING OF HURT AND OFFENDED

AVOIDINGNOT REACTING TO THE PROVOCATIONREMAINING INERTTAKING NO ACTION AT ALL TO RESOLVE THE CONFLICTTHIS STRATEGY MAY MAKE YOU IN THE EYES OF OTHERS THAT YOU ARE A COWARD

COMPROMISING

ATTEMPTING TO RESOLVE THE CONFLICT BY IDENTIFYING A SOLUTION SATISFACTORY FOR BOTH THE PARTIES.THIS IS POSSIBLE ONLY WHEN WE CREAT WIN-WIN SITUATION

COLLABORATING

• APPRECIATING OTHER’S PROs & CONs AND PROACTIVELY REACTING

• ALTHOUGH THIS STRATEGY IS HIGHLY RECOMMENDED, IT IS DIFFICULT TO ADOPT MOST OF THE TIME.

PERSONS WHO ARE CLEVER WOULD ADOPT DIFFERENT STRATEGIES

KEY VARIABLES

IMPORTANCE OF THE ISSUEPERSON(S) BEHIND (or INVOLVED) THE CONFLICTIMPORTANCE OF RELATIONSHIPTIME FACTOR

ALL THE BEST MY FRIENDS !!