Complainers Into Champions

Post on 14-Jan-2015

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Social media is easy when everyone is saying nice things about you, but how do you respond to someone calling your company a F$%KING SC%M on Twitter? See real world examples from companies like Hertz, Bose, and @OtherInbox and learn how to get your biggest complainers to apologize, thank you, and tell their friends how great you are. You can view a video of this presentation at http://www.youtube.com/watch?v=iclb18ohDeo

Transcript of Complainers Into Champions

turn your biggest COMPLAINERS into your biggest

CHAMPIONS

Joshua Baerhttp://twitter.com/joshuabaerhttp://www.linkedin.com/in/joshuabaer

Sunday, December 27, 2009

how do you get feedback from your

customers?

Sunday, December 27, 2009

why would you post your problems in

public?✓ less repetitive

✓ search engine juice

✓ let customers answer for you

✓ let customers defend you

✓ attract new customers

Sunday, December 27, 2009

“Fear is the path to the dark side.

– Yoda, Star Wars

Fear leads to anger. Anger leads to hate. Hate leads to suffering.”

Sunday, December 27, 2009

Sunday, December 27, 2009

Sunday, December 27, 2009

Sunday, December 27, 2009

Sunday, December 27, 2009

Sunday, December 27, 2009

Sunday, December 27, 2009

Sunday, December 27, 2009

Sunday, December 27, 2009

Sunday, December 27, 2009

Sunday, December 27, 2009

Sunday, December 27, 2009

Sunday, December 27, 2009

Sunday, December 27, 2009

"80 percent of success is just showing up"

— Woody Allen

Sunday, December 27, 2009

turn your biggest COMPLAINERS into your biggest

CHAMPIONS

Joshua Baerhttp://twitter.com/joshuabaerhttp://www.linkedin.com/in/joshuabaer

Sunday, December 27, 2009