COMN3112 3.0Problematic Communication in

Organizations

Lecture 1a

WELCOME!

• ORGANIZATIONS • PRODUCTS OF HUMAN COMMUNICATION• BUT THEY SHAPE HOW WE TALK AND WITH WHOM WE TALK.

• THIS COURSE IS ABOUT THE EFFECTS OF ORGANIZATIONAL STRUCTURE AND CULTURE ON THE QUALITY OF OUR TALK IN ORGANIZATIONS

• HINT IN THE TITLE – “PROBLEMATIC”• WE DON’T GET WHAT WE WANT AS INDIVIDUALS OR AS WORK

GROUPS• TALK CAN BE COMPETITIVE AND CONFLICTFUL INSTEAD OF

COOPERATIVE

• ORGANIZATIONAL STRUCTURE AND CULTURE AFFECTS

• WHERE “PROBLEMATIC” TALK IS LIKELY TO OCCUR – AND WHEN TALK CAN TURN FROM COOPERATIVE TO CONFLICTFUL

• WE WILL START WITH A DETAILED REVIEW OF THE IP COMMUNICATION MODEL

• FOR 2111 STUDENTS THIS WILL BE A QUICK REVIEW

• THEN REVIEW MY THREE MODE MODEL OF TALK TO SEE

• WHICH TYPE OF TALK OCCURS MOST OFTEN IN ORGANIZATIONAL LIFE

• WHICH TYPE COULD MORE EFFECTIVE IN DIFFICULT SITUATIONS

COMN 3112 IS A BLENDED LEARNING COURSE

• COMBINES ELEMENTS OF “LIVE” FACE-TO-FACE TEACHING

• A ONE HOUR PER WEEK TUTORIAL YOU MUST SIGN UP FOR AND ATTEND

• PLUS CONTENT DELIVERED ON LINE• COURSE LECTURES HAVE BEEN

VIDEOSTREAMED AND ARCHIVED• AVAILABLE ON A WEEKLY BASIS ON THE

COURSE WEB SITE.

THIS COURSE IS TIME-TESTED

• FOR NINE YEARS WE HAVE DEVELOPED TESTED AND RUN THIS COURSE

• IT’S RATED VERY HIGHLY BY THE STUDENTS WHO HAVE TAKEN IT– IN TERMS OF THE QUALITY OF THE

CONTENT, THE TEACHING AND THE ON- LINE EXPERIENCE

• WE HOPE YOU WILL ALSO LEARN AND ENJOY

ONE TEXT REQUIRED

• Communicating in Organizations: People, Processes and Problems by Dalton Kehoe, Pearson Education Canada, Custom Publication, 2012

COURSE TEXT

• Available Two Places– York Book store– OR– Discount Text Books has some– 4699 Keele St. (in Plaza across from the

main entrance to York on Keele - Last unit south next to Tim Horton’s)

– Cheaper than York

Course Web Site

• http://comn3111.thetalkpage.com• The “Go to” heart of the course

Course News

GO AT LEAST ONCE A WEEK

Course News

Course News

LECTURE SCHEDULE

Course News

VIDEO LECTURES

The video is being mounted on your desktop!

The First Thing You’ll See

The Next Thing You’ll See

COMN 3311 COMMUNICAITON IN

ORGANIZATIONS

The video starts playing automatically.

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THE LECTURES• MOUNTED EACH FRIDAY FOR 14 DAYS• NO LECTURE LONGER THAN 30

MINUTES, MANY SHORTER• AVERAGE LENGTH – ABOUT 25 MINUTES

• EMBEDDED VIDEOS ONLY PLAY IN THE LEFT HAND WINDOW WHERE I WALK AND TALK

• GO IN EVERY WEEK• REGULAR ATTENDANCE RELATES TO HIGHER

GRADES ON EXAMS

Course News

Only Course Password

• For the Additional Readings there is a Password– 3112pass

AGAIN, THAT’S

SUBMITTING ASSIGNMENTS

Course News

To submit essays electronically:•Enter name and student number•Choose your TA•Paste your essay into the appropriate area•Please note: You are still required to hand in a hard copy of your work

COMN 3311 Assignment Submissions

You will receive a confirmation number after you submit your assignment.Don’t wait until the last minute to send in your paper.If the system closes you out at 11:59 pm on the night of the due date, it’s the system clock that counts not the clock on your computer.

COMN 3311 Assignment Submissions

Course News

ProfTalk

• We’ve covered the basics of the course.

• Please go to tutorial in the first two weeks and be sure you are on the tutorial list.

• We ask students every year to give advice to new students…it’s always the same:– Keep Up With The Lectures!

IN CONCLUSION

• Enjoy the course.• See you at the exam.

IN CONCLUSION