Post on 16-Apr-2017
COMMUNICATION IN SOCIAL SETTINGSBusiness Conversation Study Sheets
Business Conversation Keep up to date on current
news reports Try to stay interested in
what they are talking about
Ask questions to let them know you were paying attention
Be prepared to talk about something that has recently happened
Make sure your body language sends the right signals
Differences
Everyone can participate in the conversation
Normally generates from a small conversation starter such as: Weather Sports
Certain group of people can participate in the conversation
Only people that have knowledge of the topic
Small Talk Medium Talk
Differences
Very “specific” information
Deals with certain people that have knowledge of “specific” things
Speak when you are asked a question
When you don’t know what the conversation or topic is about
Large Talk When Not to Talk
None Verbal Gestures A- Always smile
Sign of acceptance T- Touch with a handshake
Shows a sign of confidence E- Eye contact
Tend to be trusted more A- A question shows interest
Makes you seem interested S- Show you are listening by nodding E- Show everyone that you are interesting if you act
interested
Gain Control Be friendly and open Be interested Be open and aware of new ideas Accept people the way they are Take risks Say “hello” first
Topics to Avoid Marriage or Divorce issues Personal life Rumors Religion Politics Health problems
Silence In China, sometimes silence is better
than words Sometimes its better to listen than to
talk Ask questions to let the person know
that you were paying attention
COMMUNICATION IN SOCIAL SETTINGSDining etiquette and table manners
In a restaurant… napkins When you are seated in a restaurant remove
it from the place setting, unfold it, and put it in lap
It stays on the lap until the end of the meal If you excuse yourself from the table,
loosely fold the napkin and place it to the left or right of your plate
At the end of the meal, leave your napkin semi-folded at the left side of the place setting
Silverware and Dinnerware Use the
silverware farthest from your plate first
One rule when eating in a restaurant: eat to your left, drink to your right
General Etiquette Rules Arrive at least 10 minutes early Pass food from the left to the right Always say please when asking for
something and be sure to thank your server after they have removed something
If you are asked to pass the salt or pepper, pass them both even if that person wants only one of them
General Etiquette Rules Food is served from the left Butter, spreads, or dips should be
transferred from the serving dish to your plate before spreading or eating
Do try a little of everything on your plate Keep your elbows off the table Turn off your cell phone or switch it to
silent or vibrate mode before sitting down to eat, and leave it in your pocket or purse
Things to do at a Restaurant
Sit up straight Don’t speak with your mouth full of food Keep bites small Eat at a leisurely pace Don’t wave utensils in the air Keep elbows off the table Complement the cook
Things not to do in a Restaurant
Bow down over the plate as you eat Blow on food to cool it Crunch the crackers in the soup Leave your spoon in the coffee Drink with food in your mouth Push your chair back after the meal Stack your dishes Dunk
Fork Foods Cake Clams Fish Fruit Large chicken
pieces Oysters Pastry Pizza
COMMUNICATION IN SOCIAL SETTINGSTipping Tips
Two Kinds of Tips
Should be given for table reservations
An employee who you asked special treatment from
Can be given before or after rendered service
Acknowledgement given to someone who provided a service to you
Provided good service, was friendly, or treated you well
Should be given after rendered service
“Power” Tip “Thank you” Tip
Tipping: When, Where, How much? At Restaurants
Waiter/Waitress for good service should be tipped 15-20%
Bartender should not be tipped less than $.50 Coat Checker should be tipped $.50 per
coat/item, or $1.00 for two-three items Parking Valets should be tipped around $1.00 Strolling Musicians should also be tipped $1.00
per request, and a few extra for a larger band
Tipping: Where, When, How much? At Hotels
Bellman should be tipped at around$.50-$1.00 per bag
Chambermaid’s tip should be around $5.00 if you are staying for three to five days
Room service is 15% of the bill Doorman should be tipped $1.00 for hailing
a taxi, not necessary to tip if they only held door open
Taxi should be tipped 15% of the fare
Commonly made Tipping Faux Pas The excuse of not having small bills for not
leaving a tip Leaving loose change instead of paper bills
as tips Not tipping someone just because you most
likely will never see them again Using a calculator at table to determine
amount of tip Not knowing that minimum-wage
employees count on tips as a major part of earnings