Post on 22-Apr-2015
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GRAND
CINEMAS
REGIONAL TRAINING DEPARTMENT
REGIONAL TRAINING DEPARTMENT
COMMUNICATION SKILLS – 2010
REGIONAL TRAINING DEPARTMENT
COMMUNICATION SKILLS – 2010
CO
MM
UN
ICATIO
N S
KIL
LS –
2010 In the video you have
seen previously, a Subject and an Object were mentioned.
Give us three Examples of a Subject and an Object.
REGIONAL TRAINING DEPARTMENT
COMMUNICATION SKILLS – 2010
CO
MM
UN
ICATIO
N S
KIL
LS –
2010
WELCOME TO THIS TRAINING SESSION
REGIONAL TRAINING DEPARTMENT
COMMUNICATION SKILLS – 2010
CO
MM
UN
ICATIO
N S
KIL
LS –
2010
REGIONAL TRAINING DEPARTMENT
COMMUNICATION SKILLS – 2010
CO
MM
UN
ICATIO
N S
KIL
LS –
2010
DISCUSS WHAT WENT WRONG IN THE PREVIOUS PICTURE!!
REGIONAL TRAINING DEPARTMENT
COMMUNICATION SKILLS – 2010
CO
MM
UN
ICATIO
N S
KIL
LS –
2010
WHAT MAKES A GOOD COMMUNICATOR?
An Active Listener,
An Effective Presenter,
A Quick Thinker.
A Win-Win Negotiator.
REGIONAL TRAINING DEPARTMENT
COMMUNICATION SKILLS – 2010
CO
MM
UN
ICATIO
N S
KIL
LS –
2010
PROCESS OF COMMUNICATION
REGIONAL TRAINING DEPARTMENT
COMMUNICATION SKILLS – 2010
CO
MM
UN
ICATIO
N S
KIL
LS –
2010
TYPES OF COMMUNICATION
REGIONAL TRAINING DEPARTMENT
COMMUNICATION SKILLS – 2010
• 1 WAY COMMUNICATION
• 2 WAYS COMMUNICATION
• MULTI WAYS COMMUNICATION
CO
MM
UN
ICATIO
N S
KIL
LS –
2010
CHALLENGE!!!
REGIONAL TRAINING DEPARTMENT
COMMUNICATION SKILLS – 2010
CO
MM
UN
ICATIO
N S
KIL
LS –
2010
REASONS TO COMMUNICATE
REGIONAL TRAINING DEPARTMENT
COMMUNICATION SKILLS – 2010
To change behavior
To get action
To ensure understanding
To persuade
To get and give
Information
CO
MM
UN
ICATIO
N S
KIL
LS –
2010
DID YOU KNOW THAT?
REGIONAL TRAINING DEPARTMENT
COMMUNICATION SKILLS – 2010
70 % of our communication efforts are:
Misunderstood
Misinterpreted
Rejected
Distorted
Not heard
CO
MM
UN
ICATIO
N S
KIL
LS –
2010
DID YOU KNOW THAT?
REGIONAL TRAINING DEPARTMENT
COMMUNICATION SKILLS – 2010
60% OF OUR COMMUNICATION IS NOT VERBAL!!
• SMILING
• GESTURES
• EYE CONTACT
• POSTURE
• PROXIMITY
CO
MM
UN
ICATIO
N S
KIL
LS –
2010
DID YOU KNOW THAT?
REGIONAL TRAINING DEPARTMENT
COMMUNICATION SKILLS – 2010
• SMILING
CO
MM
UN
ICATIO
N S
KIL
LS –
2010
DID YOU KNOW THAT?
REGIONAL TRAINING DEPARTMENT
COMMUNICATION SKILLS – 2010
• GESTURES
CO
MM
UN
ICATIO
N S
KIL
LS –
2010
DID YOU KNOW THAT?
REGIONAL TRAINING DEPARTMENT
COMMUNICATION SKILLS – 2010
• EYE CONTACT
CO
MM
UN
ICATIO
N S
KIL
LS –
2010
DID YOU KNOW THAT?
REGIONAL TRAINING DEPARTMENT
COMMUNICATION SKILLS – 2010
• POSTURE
CO
MM
UN
ICATIO
N S
KIL
LS –
2010
DID YOU KNOW THAT?
REGIONAL TRAINING DEPARTMENT
COMMUNICATION SKILLS – 2010
• PROXIMITY
CO
MM
UN
ICATIO
N S
KIL
LS –
2010
COMMUNICATIVE TYPES OF QUESTIONS
REGIONAL TRAINING DEPARTMENT
COMMUNICATION SKILLS – 2010
1. Closed questions: Get a one-word response and inhibit thought.Questions begin with who, when and which
2. Open-ended questions:Invite unique thought, reflection or an
explanation.Questions begin with how, what and how
come (not why!).
CO
MM
UN
ICATIO
N S
KIL
LS –
2010
CHALLENGE!!!
REGIONAL TRAINING DEPARTMENT
COMMUNICATION SKILLS – 2010
DIVIDE INTO 2 TEAMS.
EACH TEAM SHOULD COME UP WITH 5 CLOSED ENDS QUESTIONS AND LET THE OTHER TEAM TURN THEM INTO OPEN END QUESTIONS.
CO
MM
UN
ICATIO
N S
KIL
LS –
2010
DID YOU KNOW THAT?
REGIONAL TRAINING DEPARTMENT
COMMUNICATION SKILLS – 2010
PUBLIC SPEAKING, IS ANOTHER TYPE OF COMMUNICATION.
CO
MM
UN
ICATIO
N S
KIL
LS –
2010
THANK YOU FOR YOUR ATTENTION
REGIONAL TRAINING DEPARTMENT
“AT YOUR SERVICE”
REGIONAL TRAINING DEPARTMENT
COMMUNICATION SKILLS – 2010