Communication is a two way process. Communication starts with the sender sending a message. The message which the sender sends should have comprehensive information so that the receiver understands what sender is trying to convey. The sender must be proactive in making the receiver understand the message. Too often, what is said is not always what is heard. To prevent this from happening, do the following:

• State one idea at a time.

• State ideas simply.

• Explain when necessary.

• Encourage feedback.