Post on 21-Oct-2014
description
MANAGED BUSINESS CLASS VOICE
FOCUS ON YOUR BUSINESS… NOT ON YOUR BUSINESS COMMUNICATIONS
AFFORDABLE
GREAT VALUE
ENHANCED FEATURES
UNIFIED COMMUNICATIONS
SCALABLE
BUSINESS CONTINUITY
MANAGED BUSINESS CLASS VOICE
• Simple yet powerful voice communication service for businesses
• Fully managed alternative to onsite hardware-based PBXs or Key Systems
• All feature functionality is deployed in the network rather than on premise
• Affordable solution with unlimited nationwide calling and predictable
recurring monthly expense
• Complete packages include state-of-the-art Polycom Phones with
high definition audio quality
• Delivers powerful Fortune 500 PBX features with Microsoft ® Outlook ®
integration for seamless mobility
MANAGED BUSINESS CLASS VOICE
• No need to buy expensive phone system
• Fully managed solution with no maintenance costs
• Includes state-of-the-art IP HD handsets
• Built-in Business Continuity (Disaster Recovery)
• Scalable solution that grows with your business
• Unified communications features including 4-digit dialing, Voicemail to
Email, Simultaneous Ring, Click to Dial and Outlook Integration
• Enables remote workers/telecommuting
• Perfect for multi-site locations with a single bill for voice and free on-net
calling within and between sites
KEY ADVANTAGES AND BENEFITS
MANAGED BUSINESS CLASS VOICE
VS. PREMISE PBX
*With 3 year term. Otherwise, $4.95/month per line.
Item Premise PBX Managed Business
Class Voice
Acquisition Costs – What
equipment do I need to
purchase?
-PBX deployments can average
$800 - $1000 per handset plus
install fees
Includes Polycom 335 HD
phones* + Network Equipment
with minimal up-front costs
Monthly Recurring Costs –
What will my monthly costs be
for usage? How much does it
cost to call satellite locations?
Fluctuating costs based on
usage, including calls between
locations
Predictable charges. Unlimited
local and domestic long distance
included; on-net multi-location
calls are also included
Maintenance, MACs &
Upgrades - Do I pay extra for
ongoing maintenance & moves /
adds / changes?
-PBXs often have a monthly
maintenance fee built in ~10-
15% of the initial cost, paid
annually.
-Sometimes MACs are charged
per item at $150 – 200 per
change – making changes
expensive.
-Maintenance included.
-Upgrades are managed for you,
and also included.
-Moves, adds and changes are
included
UNIFIED COMMUNICATION SEAT
Most popular and most selected seat type
Includes one local telephone number
The Unified Communication Seat service comes with
• One Local Telephone Number
• A Voicemail Box
• Many productivity features, including
• Mobility via Be Anywhere and Remote Office
• Call Management Portal
• Outlook Integration
• Telephony Toolbar for Outlook, IE & FireFox
• Music on Hold
MANAGED BUSINESS CLASS VOICE
ITEM ACTIVATION MONTHLY
NUMBER OF LINES
Line – 5 lines or less $24.95 $34.95
Line – 6-24 lines $24.95 $29.95
Line –25+ lines $24.95 $24.95
SEATS
Standard Seat - $14.95
Unified Communication Seat - $19.95
ADD-ON SERVICES ACTIVATION MONTHLY
OTHER SERVICES
Auto Attendant $12.00 $24.95
Additional Hunt Group $12.00 $19.95
Reception Console $12.00 $29.95
Additional Voicemail Box - $5.00
Desktop Fax (Usage Based) $9.95 -
PRICING
Note: Pricing excludes taxes, fees and usage.
MANAGED BUSINESS CLASS VOICE
PRICING TELEPHONE NUMBER & USAGE ITEMS ACTIVATION MONTHLY
Toll-Free Number (Plus Usage) $9.95 $5.00
Alternate/Additional Telephone Number - $2.95
Domestic Long Distance Usage - -
International Termination Usage - -
Audio & Web Conferencing Usage - -
International Calling Activation - -
Audio & Web Conference Calling Activation (Usage Based) - -
Directory Assistance per Call - $1.50
Operator Assistance per Call - $2.49
Payphone Surcharge - $0.75
CUSTOMER PREMISE EQUIPMENT
Polycom SoundPoint 335 HD - $4.95
Polycom SoundPoint 560 HD - $6.95
Polycom SoundPoint 670 HD - $9.95
Polycom Sidecar - $4.95
Cisco PAP2 ATA - $4.95
Polycom Soundstation 5000 - $4.95
EdgeMarc 4550 (15 WAN Calls) - 1 per physical location - $6.95
EdgeMarc 4550 - 15 to 30 WAN Call Upgrade - $9.95
EdgeMarc 4550 - 30 to 70 WAN Call Upgrade - $19.95
Note: Pricing excludes taxes, fees and usage.
Fortune 500 Features
• Voicemail-to-Email integration to receive messages in your inbox
• Be Anywhere and Simultaneous Ring to integrate your work line
with your mobile number and allow calls to follow you
• Microsoft ® Outlook ® and Internet Explorer ® integration with a
Telephony Toolbar for click-to-dial and feature control
• Remote Office for working as if from the office while on the road
or from home. Makes any phone your desk phone!
• Plus, a lot more!
POWERFUL FEATURES… FOR UNIFIED COMMUNICATIONS AND MOBILITY
INTEGRATED TELEPHONY TOOLBAR
POWERFUL FEATURES… FOR UNIFIED COMMUNICATIONS AND MOBILITY
Wouldn’t you benefit from
having control of your calls
from the applications in which
you work?
Managed Business Class Voice Unified
Communication seat includes a toolbar that is
fully integrated with, and resides in Microsoft ®
Outlook, Internet Explorer ®, and FireFox®
•Click-to-dial functionality from existing Outlook
contacts or from phone numbers on a web
page
•Pop-up Toast that displays information about
incoming calls with click to answer to send to
voicemail capability
•Answer calls, end calls and forward calls
using the toolbar. One click of the mouse
activates the speaker phone or headset
Included with a Unified Communications seat
AUTO ATTENDANT
HUNT GROUP
RECEPTION CONSOLE
SHARED CALL APPEARANCE
AUDIO & WEB CONFERENCING
DESKTOP FAX
Advanced Features and Applications
On-demand audio & web conferencing – No fee to sign up and get a subscription
– Billed just for minutes used
Audio - $0.05/minute/participant
– Up to 96 participants per audio conference
– Every user get’s their own virtual conference room
– Instant access to anyone in the world
– No reservation required
Web - $0.10/minute/participant
– Up to 2,000 participants per web conference
– Full desktop sharing
– Conference recording service available
– Podcast creation included
Advanced features
Share desktop
Whiteboard, Pen and Erase
Share Applications
Share Slides
Control desktop
AUDIO & WEB CONFERENCING
POWERFUL FEATURES… FOR UNIFIED COMMUNICATIONS AND MOBILITY
Electronic Fax-to-email Solution
– Takes an email (including attachments) or scanned document
and sends to a legacy fax machine
– Takes a document sent via a standard fax and delivers to an
email address
Service includes toll-free fax telephone number
– LNP & Local numbers are available
Receive faxes in .pdf, .tif or
encrypted formats
DESKTOP FAX (Coming soon…)
POWERFUL FEATURES… FOR UNIFIED COMMUNICATIONS AND MOBILITY
BUSINESS CLASS INTERNET
A Natural Complement to Managed Business Class Voice
Comcast Business Class Internet up to 100Mbps download / 20Mbps
upload, receive up to 20 Hosted Exchange with Microsoft Outlook
mailboxes included for use with Managed Business Class Voice service.
Managed Business Class Voice seamlessly integrates into Microsoft
Outlook - now broadband, phone, and email are all integrated.
Note: Managed Business Class Voice and Business Class
Internet billed separately
Comcast Upware™ and New Customer Portal
• Upware™, our new broadband-powered cloud marketplace for Business
Class customers. Upware is a hand-selected suite of business grade cloud-based applications, including data back-up, data security, and collaboration.
• Our partners include: Carbonite (data backup), DigitalSafe (data backup) and Mozy (online backup) in the data backup aisle; Norton (security) and Websense (security) in the data security aisle; and Box (online storage), Microsoft (Web collaboration), Soonr (online file sharing), and YouSendIt (document collaboration)
• Business Signature Support
• The new portal is available at business.comcast.com/myaccount
16
Business Continuity
BUSINESS CONTINUITY
Can your business
survive the loss of
incoming phone calls?
With Managed Business Class Voice, incoming calls
will automatically re-route in case of a power outage
or natural disaster (snow storms, floods, fires,
tornado…) .
BUSINESS CONTINUITY
Managed Business Class Voice is proven and reliable
• The feature Call Forwarding Not Reachable, set up at the point of
provisioning, automatically re-routes incoming calls to a pre-defined number
when service is unavailable
• Auto Attendants, voicemail, etc. work even if your site does not
• Remote Office allows you to relocate your work space in case of an
emergency
• In case of power outage, snow storm, flood, or other failure – business calls
continue to go through and be answered without intervention from you
Premise Equipment
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POLYCOM 560 HD POLYCOM 335 HD
Entry-level SIP desktop phone with
Polycom HD Voice™ and high-
resolution, backlit display
• Two-line phone
• High-resolution backlit LCD
• $4.95/month
Cutting-edge SIP feature set meets
Polycom® HD Voice™ technology
• Four-line phone
• Integrated Gigabit Ethernet (GigE)
switch to enable bandwidth-intensive
applications
• Backlit, easy-to-read LCD
• $6.95/month
$215 Retail Value, $369 MSRP $139 Retail Value, $199 MSRP
POLYCOM HD VOICE PHONES
22
POLYCOM 670 HD POLYCOM IP 5000 HD
Advanced IP conference phone with
Polycom HD Voice™ clarity, designed
for small conference rooms and
executive offices
• Outstanding clarity
• 7-foot microphone pickup range
• $4.95/month
A premium SIP desktop phone with
color display
• Six line phone
• A large, vibrant color display for easier
viewing and navigation
• Integrated Gigabit Ethernet (GigE)
switch to enable bandwidth-intensive
applications
• $9.95/month
$295 Retail Value, $419 MSRP $348 Retail Value, $419 MSRP
POLYCOM HD VOICE PHONES
23
POLYCOM Attendant Console Cisco PAP2 ATA
Analog FXS telephone to SIP converter
may be used to connect analog phones
and compatible paging systems to
MBCV
• $4.95/month
Delivers advanced call handling
capabilities to help boost productivity
of a telephone attendant
• Productivity-enhancing solution for
telephone attendants
• Simplifies management and
monitoring of a high volume of
concurrent calls
• $4.95/month/module
$176 Retail Value, $239 MSRP
ADDITIONAL DEVICES
User/Location Type Polycom
335
(3-lines)
Polycom
560
(4-lines)
Polycom
670
(6-lines)
Polycom
670 +
Expansion
Module
Polycom
5000
Cisco
PAP2 ATA
Lobby Phone or Warehouse – an
entry-level phone with less device-
based functionality X
Desk Jockey –uses the phone
regularly, may need some
enhanced device functionality X X
Power/Executive User – uses the
phone constantly, intuitive
interface and device features
optimize user experience
X X
Front Desk/Reception – likes
ability to monitor additional lines
via sidecar expansion module* X X
Conference Room – optimal full
room audio experience X
Devices requiring an analog port -
fax, conference device, etc.. X
Office with Gigabit LANs – devices
that are GigE LAN compatible X X
Note: Additional monitoring of lines is available via the Shared Call Appearance feature (for one or two lines) and/or via a Reception Console desktop client for up to 200 monitored contacts. Prices vary by device type.
MANAGED BUSINESS CLASS VOICE
PHONE OPTIONS
All phones support High Definition Voice and offer Speaker phone
capabilities
The EdgeMarc 4550 is an on-site Quality Assurance Device, that provides-
– Traffic shaping
• Provides higher priority
to voice traffic
– NAT and Firewall
• NAT and Firewall functions are available for both voice and data traffic
– Provides remote testing capabilities
• Proactive monitoring
– Survivability
• Enables failover capabilities that utilize Comcast’s geographic redundant architecture
QUALITY ASSURANCE DEVICE
Comcast Corporation
Comcast is one of the nation’s leading
providers of entertainment, information and
communications products and services.
The largest Cable Operator in the U.S.
.
22.8 Million
Video Customers
16.9 Million
Internet Customers
8.6 Million
Voice Customers
100,000 Employees
in 39 states
$37.9 Billion
in Revenue
COMCAST CORPORATION
COMCAST NETWORK
The largest facilities-based last mile alternative to the phone company
The first fully 40G backbone and 100G router interface deployment
Self healing, redundant core network architecture
100% owned, managed and maintained by Comcast
COMCAST NETWORK
Miguel Spencer
Senior Business Account Executive
Advanced Products Team | PRI & Voice Edge Sales
p +1 786 512 6913 | f +1 305 704 8516
e miguel_spencer@cable.comcast.com
TO LEARN MORE ABOUT
MANAGED BUSINESS CLASS VOICE