Collaborating with Stakeholders

Collaboratingwith

Stakeholders

Tuesday, November 1, 11

• Stuart Turner

• Originally from England

• Lives in Singapore

• Works for Odd-e

• Agile coach, SW developer

• Experience with startups and Financial Institutions

• Java, Low-latency Trading Systems, Operational Risk

Why not just consider the Customer?

What is a stakeholder?

A person, group, organization or system which affects or can be affected by an

organization's actions

Why do we need Collaboration?

• Most modern software is complex

• Numerous and varied skill sets are required

• A team is the basic unit necessary

But we’re agile!

• Yes, it helps to remove BDUF

• Yes, it brings people to work as teams

• Focuses on building things better, not necessarily building the right things

“There is nothing so useless as doing efficiently that which

should not be done at all.”Peter Drucker

64%of software

features are rarely or never used!

Why do we build things we don’t really need?

Confirmation Bias

• PO, customer, users just want what someone else has

• Ticks more boxes

• Might be a language, framework, library or design patterns

• New buzz words

• The latest ‘cool’ technology

• Your manager’s pet project

Implementation team(s) are too far removed

• Large organization

• Departmentalized specialization

• Local optimization

• ‘Broken telephone’

• Jerry Maguire

Language

• Ambiguous

• Insufficient or incapable

• Lengthy

• Unsuitable

User Stories

• User story for a user

• User story for a product owner

• User story for a developer

• No business value or benefit to the customer

• No acceptance criteria

Krystian Kaczor

We introduce complications

• We want to use a tool

• We are able to work remotely

• Just because we can doesn’t mean we should

It’s not technology...

• Software is complex but not complicated

• The technical problems have almost certainly been solved before

• Most problems are caused by...

Miscommunication

The unknown is unknown

• Each individual has their own view

• We don’t know if our views are the same

• If often appears our views are the same

• Customers sometimes don’t know what they want

• They often don’t know what’s possible

Solutions are often conceived before we’ve

understood the problem!

Established Application

• Developed over the past ten years by an average of 100 developers

• How do you tell if features are no longer useful?

• Should you REMOVE some or all of those features?

Collaboration helps to expand our knowledge and

understanding

How do we collaborate more effectively?

• Go and see

• More direct feedback

• Simple interaction

• Knowing what your work means to the customer

It’s complex

CollaborationTuesday, November 1, 11

Collaboration

• Bring together all stakeholders

• Share the vision and goal

Shared Mental Models

Establish a shared understanding of the

problem

The problem isn’t the problem!

Overcoming the problem is the

problem!

With direct feedback from all stakeholders you realize you’re not delivering a product or

a service

You’re providing an Experience

Experiences

• Usage of delivered software

• Engagement and interaction

• Empathy and understanding

• Enthusiasm

“We act as though comfort and luxury were the chief

requirements of life.All that we need to make us happy is something to be enthusiastic about.”

Albert Einstein

You’re able to delight your stakeholders

How do we achieve this?

Large brained animals perform better when

they’re enjoying themselvesNancy Frishberg

Bring people together

Overcoming the problem

• Games and role playing really help

• Use physical and interactive media

• Act out different scenarios

• Prototype solutions

• Gauge stakeholder feedback

Capture the important details

• Use drawings and physical models

• Stakeholder value and acceptance criteria

• Automated acceptance tests

I’m always doing things I can’t do.

That’s how I get to do them.

Pablo Picasso

Future Experiences

• How are you going to delight your stakeholders?

• How are you going to improve your own working experience?

• One small thing...

Collaborating with Stakeholders

Education

Transcript of Collaborating with Stakeholders

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