Post on 14-Feb-2017
CMSAssessmentCommitteePhaseIReport
ExecutiveSummary
PhaseOneMethodologyandOverviewTheCMSAssessmentgroupmembershipiscomprisedofcampusITprofessionalswithsignificantwebsiteadministrationknowledgeitischarteredbyJohnKrogman.ThecommitteewillreportbothtoJohnKrogmanandMTAG.ThecommitteesprimarygoalistofirstgatherinformationregardingtheuseofwebsiteContentManagementSystems(CMS)oncampus.Ifthedataindicatesanopportunitytobetterutilizepooledcampusfunding,thecommitteeispreparedtoengageasecondphase,whichwillputforwardenterpriseleveltoolrecommendations.Duringthisfirstphase,thecommitteeidentifiedinternalandpeerinstitutionCMStrends,conductedtargetedinpersoninterviewswith12campusstakeholders,andcollectedcampuswidedata(fromover650individuals)overatwoweekperiodthroughasurveygearedtowardcurrentandfutureCMSusage.Thedatacollectedindicatesthetimingisrighttoexploreoptionsforanew,centrallysupported,enterprisecaliberCMS.ChoosinganewCMStoolwillaffordcampusanopportunitytouseexistingfundinglevelstomaintainandsupportasignificantlylargerpercentageofCMSbasedwebsites,inadditiontothepotentialrealmoneyandopportunityforcostsavingsthatcouldberealizedbyunitsthroughvoluntaryaggregationandsharedservices.Inaddition,aggregationofwebsitesusingawidespreadCMStoolwouldpotentiallylowertheoverallriskplatformforcampuswhilefreeingupsecurityteamcycles.Userfeedbackindicatesastrongdesireforacentralizedlibraryofresources,themes,andplugins,howeverexistingdistributedcampususerswouldlikelybeslowtomigratetoacentralizedCMS.BetterCMSalignmentoncampuswouldallowcentralizeddevelopmentofalibraryofresources,themesandpluginsandapathwaytomorecentralizing.OurcurrentcampusCMStool,OpenText(formerlyRedDot)waschosenduringanRFPprocessin20072008.Itiscomparativelyexpensivetomaintainthelicense($79k)andinfrastructure($86k),whicharecoveredthroughcampusassessment.Eventhoughwebdevelopmentandtechnicalsupportservicesareavailableatnocosttoendusers,todateOpenTexthasbeenadoptedbyapproximately10%ofcampuswebsites.Accordingtodatacollectedinthesurvey,currentusersofOpenTextthatareplanningawebsitemigrationareoverwhelminglylookingatothertools,despitetheirstrongsatisfactionwiththesupportprovidedbytheWiscWebCMSteam.
NarrativeSummary
IntroductionInrecentyears,theuseofwebsiteshasexplodedontheUniversityofWisconsinMadisoncampus.Atpresent,thereareatleast1900separateUWrelatedwebsites.Theyareusedbygroupslargeandsmall,forpurposesaswiderangingassharingresearchdata,tobroadcastingphotosofplants,tosellingartwork,tocollaboratingbetweenteamsscatteredacrosscontinents.Toaddresstheirneeds,manyunitshaveutilizedtheirowninternalstaffingandinfrastructuretodevelopandhosttheirwebsites.Additionally,somegroupswithintheUWcommunitycontractedwiththirdpartywebsitevendorstodevelopcustomwebsites,thenhiredtheirownITsupportstaff.Oftentimes,websitesareputupbyagraduatestudentandthenorphanedwhenthatpersonexitstheprogram.CampusgroupshavelookedtoDoITforguidanceandsupport.Forthesakeofefficiency,branding,andofferingguidanceforthosewhoneedit,theUWneedstomapoutastrategytoaddressthiscritical,andradicallyshiftinglandscape.DoITisveryinvestedinworkingwithcampustoworkonafuturestrategyforCMS.InAugustof2015,JohnKrogman,DoITCOO,constitutedacommitteetoconductacampuswideevaluationofthiseverevolvingwebsiteenvironmentoncampus.Thiscommittee,calledtheUWCMSAssessmentCommittee,ischairedbydistributedITandcomprisedoftwelveindividualswhorepresentabroadcrosssectionofdepartments,schools,andexperiences.Thisreportpresentsthecollectivefindingsofthatcommittee.TheCMSAssessmentCommitteeneededtogatherinformationfromnumeroussources.SubcommitteeswereformedtoconductfacetofaceinterviewsofUWMadisonstaff,tocontactpeerinstitutions,tocollectusageonourowncampuswebsitecommunity,toanalyzethedatathatwasreturnedthroughoursurvey,andtocraftthevariouscomponentsofthisreport.Throughcommitteemeetingtime,andgoogledocumentcomments,mainthemeswerepulledfromthesubgroupsreports(seeAppendixI),andturnedintothisreport.
GatheringInformationTobetterunderstandtheCMSlandscapeoncampus,thecommitteeconductedtwelvefacetofaceinterviewswithUWgroupswhohadrecentlybuilt,orrebuilt,theirwebsites,orwereotherwiseinvolvedintheUWwebsitesituation.(SeeAppendixI,1on1Themes)Duringtheseinterviews,weaskedaboutthedecisionsthatweremade,theprioritiesthatwerepursued,andultimately,whatguidedthegrouptomakethedecisionstheymade.
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Somerecurringthemesencounteredduringtheseinterviewsinclude: Thereisinterestincentralizedsupportforvariouswebneedsoncampus. Thereisalsoastrongdesireforvariousdegreesofautonomy. Campuswebsiteownersarelargelyexpectingtoprovideandedittheirownwebsite
content. Astrongdesireforeasytoaccessbranding,pictures,UWdatafeeds,andplugin
support. Acrosscampus,thereisbroadsupportfor(anduseof)multiplewebsiteplatforms.The
threemostcommontoolsareWiscWebCMS,Drupal,andWordPress. TheWiscWebCMS,OpenText,hasamixedreceptiononcampus. TheserviceandsupportteamforWiscWebCMShasaverystrongreputationon
campus. Manygroupsoncampusarewillingtospendasignificantamountofmoneyforcustom
developmentandhostingoftheirwebsites,whileothergroupsneedafreeservice. Oneofthemainthemeswaseaseofuseforcontenteditors,whichfrequentlywasakey
factorinthenextCMSselection. Adesireforoptionalworkflowcontrol. Significantfrustrationwhenasitewasdependentondevelopersupportwhenthearea
haddeveloperturnover. Instantaneouspublishingwhenthepublishbuttonispressed.
AQualtricssurveywasconductedtodeterminewhattoolspeopleareusing,andwhythosetoolsarebeingchosen.Thesurveyutilizedsmartlogictokeepthequestionsrelevantbasedonpreviousresponses.Iftheyhadrecentlymigrated,weaskedthemabouttheiroldsiteandreasonsformoving.Weaskedabouttheircurrentsite.Andiftheyplannedtomigratewithinthenexttwoyears,weaskedthemaboutwhattheyweremigratingto.Wehadover650responses,thevastmajoritywerefromDrupal,WordPress,andWiscwebusers.InadditiontoemailstoTechPartnerPrimesandMTAG,wealsosentthesurveytotheDrupal,WordPress,andWiscwebusergroups.DoIThostingsentthequestionnairetoalltheircustomers,andDoITsPTEsentthesurveytotheattendeesofCMSrelatedtraining.Acouplestandouts
WordPressisgrowingover50%ofthemigrationsinthenexttwoyears. Functionalitywasthetopprioritywhenchoosingnewwebsites.
Anumberofsimilaruniversitieswerecontactedandaskedsimplifiedquestions,usuallywithaphonefollowuptoseewhattheyweredoingforenterprisesolutions.
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CurrentUWMadisonOfferingUWMadisonoffersoneenterpriselevelwebpublishingtool:OpenText.ItissupportedcentrallybyDoITsWiscWebCMSEnterpriseService,isfundedthroughacampusassessment,andisavailableatnoadditionalcosttothosewhouseit.OpenTexthasasmallbutloyalfollowingofuserswhoareverypleasedwiththetool.AlmostallwhorespondedwerepleasedwiththesupportprovidedbytheWiscWebCMSteam.However,manygroupsoncampushavedecidedtonotuseOpenText,becausetheydeterminedthatthetooldidnotmeettheirgroupsneedshowever,giventheabsenceofcentralsupportforothertools,thesegroupswerelefttofindandfundsupportontheirown.OpenTextisastaticwebsitegeneratorthatpushescontenttowebservers.ThisisaverydifferentmodelthanthecurrentcropofCMSwheretheabilitytoeditisembeddedwiththehosting.ModernCMSmakemuchbetteruseofsharedresources,requiringfewerstaffandvastlycheaperhostingcostspersite.Inparticular,DrupalandWordPresshavebecomecommonplaceinbothcorporateandhighereducationcreatingarobustusercommunitywithinnumerableenhancement(plugin)options.UWMilwaukeeperformedanexhaustiveinvestigationintodifferentCMSoptions,lookingatusabilityandlongtermcostbeforerecentlysettlingonWordPress.OtherlargecampusesmadethemovetoDrupalaftersimilarstudies.UWMadisoncampususersarealsomakingthemove.Over50%ofplannednewsiteswilluseWordPress.
CurrentStateIssuesWealsosawasmallbutsignificantnumberofsitesthatareworkingwithoutsidevendorsfordesign.Thereislimiteddesignsupportoncampus.Whilethisisntnecessaryanissue,sincethereareanumberofcommercialdesigncompaniesabletostepin,itisconcerningthatthedesignerstendtoproposenewCMSoptionswhichfurtherdiversifythecampusinstalledCMSbase.WedidhearthatdesignfirmsdesignedforWordPressorDrupalbutnotOpenText.Theresultleavessomecampusunitsonaplatformforwhichtheyhavenosupport.Wealsoinvestigatedseveralsharedhostingoptionsoncampus.WefoundthatmultihostedWordPressandDrupalwereafractionofOpenTexthostingcostsandfrequentlyhadfewerstaffsupportingthemwithasimilarportfolioofservicetoWiscWebCMS.Wealsoinvestigatedafewcloudvendors,andfoundpotential,thoughitwasoftenhardtoeasilygaugefinalcosts.Forinstance,theytypicallychargeforwebcertificates,butthosecanbeobtainedatnocostoncampusduetoasubsidyfromtheOfficeofCybersecurity.Ourreadingofthedatashowsthesetwoareas,campusmultihostsitesandcloudsolutions,shouldbecoveredinadetailinaPhaseIIreporttovalidatetheyscaletoenterpriselevelsandwithadequatetechnicaldetailtoabletobeevaluatedforcampususe.
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OneoftheareasthatneedstobeexploredisawaytobetterleverageworkdonebyWiscWebCMSforusebymoreofcampus.Anumberofgroupsnotedtheyareunlikelytomovetoacampussolutionbutwouldbeveryinterestedinalibraryofresourcesthattheycanconsume.
OtherUniversitiesandCorporateWefoundthatuniversitiesweremovingtoDrupalandWordPress.FromGartnerreports,thesearebothstrongcontenders,eachwiththeabilitytohandlemostwebsiteneedswithenergeticdevelopercommunities.GartnernotedthatsupportingbothplatformswouldensurethatallwebprojectscouldfindanappropriateCMStoolfortheirneeds.WealsolookedatreportsonadoptionratesandfoundthatbothDrupalandWordPresshadalargeuserbaseandmarketshare,whileOpenTexthasdwindled.(SeeAppendix4.)UWMilwaukeeinparticularwasveryinteresting.TheyrecentlypickedWordPressastheirenterprisesolutionandaremigratingtoit.TheyinvestedsignificantresourcesinresearchingthebestoptionforCMS,includingusertestingandanalyzinglongtermmaintenancecosts.WordPresswasfoundtobetheeasiestandmostefficientcontenteditor,savingstafftimewheneditingpages.Itwasalsothebestvaluewhenlongtermmaintenancecostswerefactoredin.Itwasassessedrobustenoughtohandlethevastmajorityoftheirneeds.TherewereanumberofotherlargeschoolsthatadoptedDrupal.
WiscWebCMSFY16Budget DoITLabor 535,000Training 40,000 DoITHosting 76,420
Servers,Database,Network,Storage,Backup
Licensing 84,394OpenText 79,000 Depreciation 10,000 Misc 3,150
Roomrental,advertising,fontservices,etc
Total 708,964
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StatisticsandSurveyAnalysis
Q:WhatCMSsystemsarerespondentsusingnowtomanagetheirwebsitesandhowmanywebsitesaretheymanagingoneachCMS(question16)?
CMS Response %Resonse Websites %ofTotal
WiscWebCMS 145 33% 175 9%
WordPress 201 45% 658 34%
Drupal 80 18% 260 14%
HTML/CSS 144 33% 338 18%
SharePoint 15 3% 17 1%
GoogleSites 37 8% 78 4%
Other1 72 16% 277 14%
Other2 11 2% 118 6%
Numbersinthischartreflectonlyuserswhorespondedtothesurvey.ActualnumbersforallCMSsarebelievedtobehigher.
Q:Whydidyourgroupmigratefromthepriorplatform(s)?(Selectallthatapply.)
Reason Responses %ofTotal
dissatisfiedwiththefunctionality(e.g.theabilitytocreatenewpages,editexistingpages,makeminorchangestoappearanceandlayout)
78 54%
dissatisfiedwiththetechnicalsupport(e.g.theabilitytodevelopnewfeatures,expandthewebsitesusefulness)
54 38%
dissatisfiedwithmaintenance(e.g.maintainingversions,installingpatches,managingbackups,security,etc.)
55 38%
dissatisfiedwiththecost 8 6%
Idontknow 34 24%
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Q:Whatwillbeyourprioritieswhenselectionthenextplatform?(Selectallthatapply.)
Reason Responses %ofTotal
functionality(e.g.theabilitytocreatenewpages,editexistingpages,makeminorchangestoappearanceandlayout)
131 89%
technicalsupport(e.g.theabilitytodevelopnewfeatures,expandthewebsitesusefulness)
92 62%
maintenance(e.g.maintainingversions,installingpatches,managingbackups,security,etc.)
102 69%
thecost 8 5%
Idontknow 12 8%
Q:Whereapplicable,indicateyourgroupssatisfactionwiththetechnicalsupportavailablewiththefollowingwebcontentmanagementplatformsortools.(Note:Responsesrangedfrom1ptto4pts.AlowerAverageValuerepresentsabetter,morepositiveresponse.)
Reason AverageValue
WiscWebCMS 2.45
WordPress 2.62
Drupal 2.77
HTML/CSS(e.g.DreamWeaver) 2.68
SharePoint 3.14
GoogleSites 2.85
Other 2.90
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PeoplewhohaveWiscWebCMSsites,andareplanningonmigratinginthenexttwoyears.
PeoplewhohaveWordPresssites,andareplanningonmigratinginthenexttwoyears.
PeoplewhohaveDrupalsites,andareplanningonmigratinginthenexttwoyears.
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WiscWebCMSsatisfactionresultsforpeoplewithWiscWebCMSsites.
WordPresssatisfactionresultsforpeoplewithWordPresssites.
DrupalsatisfactionresultsforpeoplewithDrupalsites.
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CommitteeListEricGiefer,Chair,LawSchoolRyanEngel,LearningSupportServices(LSS)LibbyPeterek,UniversityMarketingJasonPursian,CALSGriffithRandall,L&SStudentAcademicAffairsGretaSeckman,DivisionofContinuingStudiesAlanSilver,ChemistryDanSimanek,VCRGEJoeTarter,DoITJamesVogel,OfficeoftheRegistrarNickWeaver,UniversityMarketingCliffCunningham,PM,DoIT
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Printed11/17/2015
CMS Assessment Committee Phase I Report Appendix 1 CMS Assessment Committee Findings and Assessment
Themesfrom1on1InterviewsIndividualsInterviewedOneonOneMeloneyLinder,SchoolofBusinessBrendaSpychalla,SchoolofEducationAaronStern,OHRAmyToburen,DeanofStudentsOfficeBrianRust,DoITCommunicationsMikePitterle,SchoolofPharmacySteveBarnet,IceCubeAlissaEwer&KathiMatthewsRisley,GraduateSchoolDavidLuke,UWLibrariesBethTobakos,PoliticalScienceDepartmentKellyOLoughlin&AllysonCasey,UWUnionCathyRiley,WiscWebCMS
ExistingService
WiscWebCMS,currentlyusingOpenTextasthewebcontentmanagementplatform,hostsapproximately200sitesontheUWMadisoncampus.Theserviceprovidesbothstandardandresponsivetemplates.Customsitedevelopmentisalsoavailable.PublishingisdoneviaSFTPtoaremotesite.Extensivedocumentationisavailable,asistraining.Grouptrainingisofferedseveraltimesamonth,while1on1trainingcanbemadeavailable.WiscWebCMSprovidesaccesstofrontendwebdevelopers,alongwithactivemaintenanceandsecurity.Itwasnotedthatthereareasignificantnumberofpeopleoncampuswhodonthavefundingforawebsite(s)and/ordonthaveaccesstowebdevelopers.Thiscommunity,inparticular,isakeydriverbehindtheexistingservices.
Themes:UsageTrends
AnumberoflargecampusentitieshaverecentlychosentomigrateawayfromWiscWebCMSorneveradoptedtheplatform.Themostcommontargetplatform(s)forcampusentitiesnotusingWiscWebCMSareclearlytheopensource,PHPbasedwebCMSplatforms,WordPressandDrupalspecificallythoughotherswerenoted.EducationandSchoolofBusinessbothmakeuseofthirdpartycommercialtools,thoughitseemsEducationhasmixedusewithWordpressandmaybeshiftinginthatdirection.
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Themes:ReasonsgivenfornotselectingWiscWebCMS
SeveralreasonswerestatedfornotmakinguseoformovingawayfromtheWiscWebCMSservice.Statedreasonsincluded:
Userexperienceforeditorsispoor,laborious Notflexibleenoughfordevelopers Slowandcumbersometouse,sometimesrequiringrepeattrainingnotintuitive Tooldoesnotprotecttheendeditorsfromcodeenough Windowsonlyforadministering(nolongertrue) WiscWebCMStimetablesfordeliverycouldbelong
Themes:Keyfeaturesneededinatool
AnumberofneedswereidentifiedwhenseekingawebCMStool.Someoftheidentifiedneedsincluded:
Quickuseoftemplatesandlayouts(brandedlook&exactpagelayout) Quickandeasyediting Imagesliders Formsandworkflows Opensourceplatformandplugins Crosspromotionofevent Responsive/Mobileready Supportfordistributededitors Enforcementofboundariesandcontrolsacrossdistributededitors/contributors. Someinteractivitywithdata Abilitytopullindatafrom3rdpartysites
Themes:Desireditemsinacentralservice
Anumberofitemswereidentifiedasdesirableinacentralservice.Theseitemsincluded: Availabledevelopmentandsupportwithoptiontooptoutwhenlocalstaffareavailable Accesstotraining Appropriatesecurityandlongtermmaintenance Abilitytomakechangesquickly Acentralrepositoryofthemesandplugins Abilitytohavepluginswrittenandinstalled Toolstomanageandmovedatabetweentestandproduction
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Delegatedaccesscontrol VerytightshibbolethintegrationandaccessforthoseoutsidetheUW NotconstrainedbyUWlookandfeel Searchengineoptimization(SEO) Addressaccessibility(ADA)issuesandconcerns
Themes:OtherInsights
Anumberofcampusentitiesareoutsourcingdesignanddevelopmenttoconsultants,sometimesforsixfigurecontracts
UseoftheDoITWebHostingserviceappearstobeverycommon Somedonotwanttodevelopormaintainthemselves,soongoingsupporthasbeena
questionforthosecurrentlyusingWordPressorDrupal SomecustompluginworkhasbeenprovidedfromDoITDesktopSupportandAcademic
Technology Forthosebuildingtheirownsites,somementionofstaffturnoverorlimitedaccessto
developmenttime
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OtherSchools&Industry
Questionsasked:
1. Do you use a CMS for your homepage?
2. Are there other CMSes you support?
3. How long have you used said CMS?
4. Who made this decision?
5. Are you happy with it?
NotreDame
1. Do you use a CMS for your homepage? We do not use a CMS for www.nd.edu. It's pretty much a simple PHP class and
we update the pages directly on a staging server.
2. Are there other CMSes you support? Our primary CMS on campus is an in-house built Rails app called Conductor
(http://conductor.nd.edu/) which manages approx 480 websites. We also have a Wordpress Multisite install that runs our blogs.nd.edu network. The Engineering department uses Plone, but my team is not involved in that product.
3. How long have you used said CMS? We have used Conductor since 2007.
4. Who made this decision? Our web team decided to build a CMS because the solution at the time
(Contribute and Dreamweaver) were underwhelming, and none of the other open-source CMS's at the time were very interesting.
5. Are you happy with it? We are very happy with Conductor. We have been able to craft it over the
years to fit our needs very well.
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http://www.nd.edu/http://www.nd.edu/http://conductor.nd.edu/http://blogs.nd.edu/http://blogs.nd.edu/
UTAustin
1. Do you use a CMS for your homepage? Yes Drupal 7
2. Are there other CMSes you support? Yes, Wordpress only.
3. How long have you used said CMS? Weve been on Drupal for 8 years.
4. Who made this decision? Combination of the central IT web team and University Communications.
5. Are you happy with it? Absolutely! The only downside is that it has become difficult to find, hire, and
retain good employees because the demand for Drupal developers is so high in Austin.
UniversityofMichigan
1. Do you use a CMS for your homepage? No, customized platform for umich.edu gateway utilizes a robust php/MySQL
framework
2. Are there other CMSes you support? Yes, Wordpress for two primary reasons Ease of use for content stewards Ease of use in keeping secure
3. How long have you used said CMS? Several years
4. Who made this decision? UMich Creative team
5. Are you happy with it? Yes, very.
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UniversityofIllinois
1. Do you use a CMS for your homepage? No - Dreamweaver and static files
2. Are there other CMSes you support? There is no centralized solution. Several instances of Wordpress and Drupal on
campus. Even within each school or college, different CMSes are used.
3. How long have you used said CMS? N/A
4. Who made this decision? Each unit makes their own decision based on experience and expertise.
5. Are you happy with it? The web services team has created several applications within what they call
the Tool box They include, but are not limited to: calendars, blogs (home built), directory, maps, email, shortened URLs, and Form and survey builder. All of these applications can be pulled into any of the various web solutions used around campus. The web services team is happy with their solution but cannot speak for the rest of campus.
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UniversityofWisconsinMilwaukee*
1. Do you use a CMS for your homepage? Yes, UWM uses CommonSpot by PaperThin for the UWM Home Page and some
top level (university-wide) web page content on www4.uwm.edu. CommonSpot used to host most of the school/college and administrative unit content as well. We are transitioning to WordPress (multisite) with a UWM-branded theme and curated catalog of plugins residing on web host that simply has the uwm.edu domain (no www4). Most schools/colleges have moved to WordPress (e.g. http://uwm.edu/business/) and we are actively working on moving the remaining campus units to WordPress, as well as the UWM Home Page and top level page content that remains on CommonSpot. WordPress infrastructure is hosted at AWS. University Relations & Communications supports the WordPress software for campus.
2. Are there other CMSes you support? CommonSpot and WordPress for organizational unit-level outward-facing web
content. CommonSpot is still supported but is colloquially considered a legacy service. We have not yet started a formal retirement project. We are in the process of rolling out another WordPress-based web publishing service for faculty and staff professional pages (e.g. people.uwm.edu/rothfels). The provider is CampusPress. UWM is also in the process of rolling out Office 365 Sites (SharePoint). I believe SharePoint will be primarily targeted at internal audiences, but I mentioned it because it does have CMS capabilities.
3. How long have you used said CMS? CommonSpot since late 2007. WordPress since March 2014.
4. Who made this decision? In both instances, a campus working group conducted research, gathered
feedback, produced requirements, vetted candidates, consternated slightly, and issued a recommendation. Both working groups were sponsored by UWM's Web Steering Committee.
5. Are you happy with it? WordPress was selected in May 2013 as an alternative to CommonSpot, based
on a campus working group recommendation. The campus working group was formed in June 2012 to assess CommonSpot service/functionality gaps that had become apparent as the CMS landscape evolved in the time since we first selected CommonSpot. WordPress has been well-received on campus, is efficient to work with, and has proven to be approachable by a wide audience of content authors/owners. We have experienced a quite significant reduction
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http://uwm.edu/business/http://uwm.edu/business/
in development and support hours with WordPress, as well as a significant decrease in time required for web-related project completion with WordPress.
* On the phone, Mark walked me through their process. It was very helpful. They did a lot of things right like measuring time and cost for ongoing support of a new system and a high level usability test of the most common tasks in Drupal, Wordpress, and their current system. From those tests, it was revealed that Wordpress was 6x more efficient than any of the other CMSes in completing basic tasks (i.e. fixing a typo, adding a pdf, inserting a photo with caption, inserting a photo gallery, etc.) Hes sending some of their documentation over in the morning. (11/5/15)
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Managed/EnterpriseWebHosting
UWMadisonhasawellestablishedhistoryofbuildingandmaintainingtheinfrastructurenecessarytosupportitsteachingandresearchmissions,includinghostingsolutionsforwebsitesandwebapplications.However,giventheproliferationandwidespreadadoptionofcloudservicesinmanyareasoftheITlandscape,itwouldberemissofthiscommitteenottoincludeacomparisonofsomecloudservices/serviceprovidersinitsreport.GiventhescopeoftheuniversitysonlinepresenceandthemanyhundredsofwebsitesassociatedwiththeUW,thiscomparisonfocusesonahandfulofenterpriselevelproviderscompetinginthecloudbased,hostedwebcontentmanagementspace.Vendorsinthisspaceuseavarietyofmechanismsfordeterminingpricing,makingastraightcomparisonoftheincludedvendorsdifficult.Onewaytoelicitamoredirectcomparisonwouldbetoprovideeachvendorwithasamplehostingscenariobasedononeormoreknownhostingenvironmentscurrentlyinproductionattheuniversityandthatincludesamatrixofhigh,medium,andlowvisibilitywebsites,monthlyvisitortraffic,theaveragediskpersite,natureofthecodebase(singleormultisite),etc.,alongwithlesscommonlyusedrequirementslikeSolrsearchoracachingsystem.WerecommendincludingsuchanexerciseinPhaseIIofthiscommitteesproject.Thevendorsincludedinthisreportwerechoseninpartbecausetheyhaverelativelyequivalent,comparablefeaturesets,includingawrapperofservicearoundthecontentmanagementsystemseachvendorprovideshostingforthesevendorsalsoprovidespecializedtoolstomakeadministeringthosesystemseasier.AmorecomprehensivecomparisoncouldincludevendorslikeAmazonWebServicesorRackspacebutwithacknowledgementthatitwouldbeuniversitystaffprovidingthewrapperofsupportandmaintenanceofanyspecializedadministrationtoolsandnotthehostprovider.
BlackmeshBlackmeshisafullymanagedwebhostingproviderfoundedin2003.Blackmeshfocusesonprovidinghighlyflexible,customizedhostingsolutionsbasedoncustomerneedsitalsoprovidesfullservicesupportforWordPressandDrupalbasedwebsites.
FeaturesandServiceConfiguration: Hosting/infrastructure:Drupal,OpenText,Wordpress,oranyotherserviceortool Service/support:Willinstall,configure,andsupporteverythingfrominfrastructureupto
code Compliance/Security:FedRAMP,FISMA,HIPPA,PCI Serverstability/uptime:99.999%stabilitywrittenintoSLAcontract Additionalservices:ApacheSolravailabilityandsupport,SAMLintegration Developmentenvironment:flexible/customizablepercustomerneeds
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Infrastructurebuiltusingdedicatedresourcesnotasharedhostingenvironment Datacenterinformation:USbasedlocatedVirginiaandNevada Brag:claimstocostapproximately30%lowerthancompetitorsbutwithhigherlevelsof
service
Pricingbasedon:1. NumberofCPUs2. Amountofram3. Sizeofdisk/storagespaceused4. Complexityofsystem5. Traffic
Customersinclude:JohnsHopkinsUniversity,DepartmentofEnergy
PantheonPantheonprovidesascalablewebsitemanagementplatformforWordPressandDrupalwithintegrateddeveloper,workflow,andautomationtools.PantheonofferstiersofservicerangingfrompersonalwebsitesuptoPantheonEnterpriseandPantheonforEdu.
FeaturesandServiceConfiguration: Hosting/infrastructure:WordPressandDrupalhosting Service/support:Elitetierincludesunlimitedtickets2hourresponseSLAguaranteed,
phonesupport,and24x7oncallsupport Compliance/Security:RecommendsagainsthostingFERPAdataonPantheon
infrastructure Serverstability/uptime:99.9%(Elitetiercustomersonly) Additionalservices:ApacheSolrv3.6deliveredasaservice,VarnishandRedis
(caching),DenialofServiceProtection,NetworkIntrusionProtection Developmentenvironment:
Developerdashboardwithoneclicksiteprovisioning oneclickcoreupdatestoapplyWordPressandDrupalsecuritypatches separateDev,Test,andLiveenvironments
Pantheondoesnotsupporttraditionalmultisiteinstallationsinstead,theyprovidecustomupstreams/distributionsthatallowindividual/departmentwebsiteownerstolaunchsiteswithcentrallyadministeredbrandingandtemplates(Enterpriselevelonly)
Rolebasedpermissionstocontrolsite/team/department/individualowneraccesswithinanorganization
Datacenterinformation:USbaseddatacentersprimaryhostinglocatedatRackspaceinChicago
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Brag:PantheonistheworldsfastesthostingforDrupalandWordPress.MultipleindependentbenchmarkshavecomparedPantheonwithotherproviders,andweconsistentlycomeoutontop.
Pricing(PantheonEnterprise):PantheonpricingisorganizedaroundtheirPersonal,Pro,andBusinessplanlevels.PantheonEnterpriseincludesa$10,000annualselfservicecreditthatisusedtomanagemultipleselfserviceplans(Personal,Pro,Business).Ownersofindividualsitesthenselecttheappropriateplanbasedonasitespageview,storage,RAM/memory,etc.,needssiteownerscanswitchbetweenplansbasedonevolvingsiteneeds.PantheonforEduincludesfreehostingfordevelopmentsiteschargesbeginonlyafterasiteislaunched.Pricingfortheselfserviceplansisasfollows:
Personal:$25/monthwithupto10,000monthlypageviewsand5GBstorage Professional:$100/monthwithupto100,000monthlypageviewsand20GBstorage Business:$400/monthwithupto500,000monthlypageviewsand30GBstorage
Customersinclude:ArizonaStateUniversity,Columbia,MIT,Princeton,UCBerkeley,UniversityofMinnesota
Acquia/WPEngineAcquiaisalargescaleDrupalonlycloudplatformprovider,thoughfortheUniversityofTexasatAustin,AcquiapartneredwithWPEngine,itselfaWordPressonlyhostingservice,toprovideacomprehensiveenterprisehostingsolution.
AcquiaFeaturesandServiceConfiguration: Hosting/infrastructure:Drupalhosting Service/support:24x7supportforcriticalissueswithnon24x7supportforotherissues
(AcquiaCloudEnterprisetier) Compliance/Security:HIPPA,FISMA,PCI Serverstability/uptime:99.95%SLA Additionalservices:VarnishandMemcache(caching)ApacheSolrsearchMollom
(spamblocker)AcquiaContentHub(acloudbased,centralizedcontentsyndicationtoolthattiesintomanypopularcontentmanagementsystems)
Developmentenvironment: development,staging,andproductionenvironments easydeploymentofcode,files,anddatabasesbetweenenvironments Drupalcoreandmodulesecuritypatching automatedtestsmonitorandflagissuesascontentismigratedbetween
environments GITandSVNsupport
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Drushintegration EnterprisecontractsusuallyacombinationofSiteFactory(6080%ofsites)andAcquia
Cloud(2040%).SiteFactoryisrelativelylockeddownwithlittlecontrolofunderlyinginfrastructureAcquiaCloudprovidesmoreaccesstotheunderlyingplatform.
Datacenterinformation:USbaseddatacentersinOregonandVirginia
WPEngineFeaturesandServiceConfiguration: Hosting/infrastructure:WordPresshosting Service/support:24/7technicalsupportfromUSbasedWordPressexperts Compliance:PCI Additionalservices:Evercache(caching),builtinenterpriseCDN Developmentenvironment:
stagingareawithoneclickpushtolive gitpushintegration
AutoapplicationofminorpatchesWPEnginetestsmajorpatchesbeforerecommendingcustomerupgrades
RealtimesecuritythreatdetectionmonitorsagainstDDOSandbruteforceattacks,intrusiondetection,Javascript/SQLinjection,XMLRPCattacks,andothervectors
Automaticbackupanddisasterrecovery Datacenterinformation:USbaseddatacenterslocatedintheMidwest Brag:Ifyougethacked,wellfixitforfree.
Pricingbasedon:ThecomplexityofajointpricingcontractwithAcquiaandWPEngineisbeyondtheabilityofthisreporttoestimate.AcquiahasaflexiblepricingsolutionthatincorporatesfactorsincludingamountofCPU/RAM,sitestorage,numberofPHPprocesses,numberofcodebases,andsupportneeds.WPEnginesbasicpricingisorganizedaroundasystemofhostingplansbasedoncodebases,pagevisits,anddatastorage.WPEnginealsohasaPremiumandEnterpriseplans.
Customersinclude:UCLA,Harvard,UTAustin
Appendix 1 - CMS Assessment Committee - Findings and Assessment
Page 12 of 23
CampusSummaries
WiscWebCMS #Sites:around200 #staff:6.5FTE,representingthefollowingrolls:ProjectManager,Application
Administrator,SupportConsultant,ApplicationDevelopers,DatabaseAdministrator,EndUserandAdministratorTrainers,SystemAdministrator,LDAPAdministrator
#infrastructurecost(licenses&hardware):$165,420 Service(noninfrastructure)cost:$543,544 Costtouser:$0(ifdifferentlevels,explain) Servicenarrative(acoupleparagraphs,notlongerthanapage)shouldinclude
support(whodoespatches),security,descriptionofservice(i.e.,design,dev,training,etc),whotheserviceissuitablefor.
WiscWebCMSInfo: PushtypeCMSfromOpenText,previouslyRedDOT.
WiscWebCMSServiceNarrative: ProvidesCMShostingforanyUWMadisondept/school/college. http://info.wiscwebcms.wisc.edu/ SupportprovidedbyDoITHelpDeskandtheDoItWiscWebCMSteam.
NumerouswellwrittenKBarticlescoveredmostenduserandadministrativetopics.
Usersareadded/removedtoprojectbyWiscWebCMSteam. Teamisveryresponsiveandcustomerfocused. Monthlybrownbagswithenduserstobothsharenewfeaturesandgatheruser
input. TrainingprovidedbyDoITtraining.Regularuserclasses(3hours),nocostto
userAdmintraining,2hours,freespecializedtrainingonrequest. WebsitecanbehostedbyDoITCMSteam,orbyDoITWebHosting,oronown
server CMSserversupportedbyDoITWiscWebCMSteam Providesolderstandardandnewresponsivetemplateswithnumerouscontent
classes,including:PhotoCarousel,RSSFeed,Calendar,Video,Tabs,Accordions,Blog,Forms,GoogleMaps,PersonBios,Newsarticles,andnumeroustextentryoptions.http://demo.wiscwebcms.wisc.edu/,http://demo.wiscwebcms.wisc.edu/responsive/
Templateshaveaccessibilitybuiltin. NewcustomtemplatesaredevelopedbytheWiscWebCMSteamasneeded.
Includesacustomizableworkflow,withapprovalbeforepublishing Templatesalloweasyeditingbycontentowners,reducingtheneedforweb
developerstoupdatecontent.
Appendix 1 - CMS Assessment Committee - Findings and Assessment
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http://info.wiscwebcms.wisc.edu/http://demo.wiscwebcms.wisc.edu/http://demo.wiscwebcms.wisc.edu/responsive/http://demo.wiscwebcms.wisc.edu/responsive/
Templatesallowextremeflexibility,allowingwebdeveloperstocombinecomplexwebappswithcontentthatisupdatedbycontentowners.
Providesversioning,withcompareversions,andrestoreversion Contentcanbeactivated/deactivatedautomaticallyatpredeterminedtimes. OriginalRedDOTCMSwasselectedbyanexhaustiveRFPprocess,and
includedacampuswideteamofusers/serveradminsthatreviewedover15differentCMS's.
DoITHosting #Sites:215WordPress,40Drupal,someSilverstripe&Joomla #staff:? #infrastructurecost(licenses&hardware):? Service(noninfrastructure)cost:? Costtouser:$0ifhtmlonlysitewith5GBstorage,thenthreetiersfordatabase(ie
WordPress)withmultidomains,startingat$45andanenterpriserestricteddatahostingfor$150/month.NOTE:basicWordPress/Drupalis$540/year.
ServiceNarrativeTheservicehasalltheusualoptionsunlimitedbandwidth,nightlybackups,abilitytoincreasequota,usagereporting,test/prodservers,andcustomdomains(mysite.wisc.edu).TheysupportopensourceapplicationsthroughPleskSupportControlPanelwhichisgreatforquicklycreatingsites.EasyintegrationwithNetIDandpartnershipswithDoITADIandWiscWebCMS.Theytakecareofpatchingthecoreservice,howeverthingslikeWordPresspluginsneedadditionalmanualattention.Thehaveadditionalsecurity,includingMod_securitythathelpsmoderateconnectionstotheserverpreventingsomekindsofattacks,adminfeaturesonlyavailableoncampusorthroughVPN.Serviceisfocusedonempoweringuserswiththeaccesstothekindofservertheyneed,quickly,andwithselfserviceoptionstoquicklybeupandrunningwithareliablehost.Theyhaverapidsupportresponsewhenneeded.Theserviceissuitableforanyonefromastaticdreamweaverwebsite(free),toacomplexDrupal/WordPresssite(atamonthlyfee),orrestricteddata(atamonthlyfee,seeabove).DesignandDevelopmentisavailableatanhourlyrate.
Appendix 1 - CMS Assessment Committee - Findings and Assessment
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SampleDrupalHostinginChemistry #Sites:around75 #staff:.5FTE,.2studenthourly
representingthefollowingroles: Project Manager, Application Administrator, Support Consultant, Application Developers, Database Administrator, End User and Administrator Trainers, System Administrator, LDAP Administrator
#infrastructurecost(licenseandhardware):$4,000 Service(noninfrastructure)cost:$0 costtouser:$0
ServiceNarrative
ProvideDrupalCMSforanydepartmententitythatislookingforawebpresence.AllhardwareinfrastructureishostedatChemistry.Thisincludes70+sitesincludingthemaindepartmentsite,researchgroupwebsites,events,facilitiesandinventorydatabases.Thesesitesthatwesetupinitiallyarethenhandedovertothosegroupsthatweworkalongside.Thiscanbegraduatestudents,staff,orfaculty.Weoffermultipletemplatesandtailorthesitestotheneedsoftheuser/group.AresearchgroupUWbrandedthemedsiteisalreadyinproductioninChemistry.Ourserviceofferingiscomprisedofateamof3people.
AdminTheadminisinchargeofsecurity,patchingtheapplicationandsystem,andinitialdrupalinstall.Thisishandlebyoneperson.
DevelopmentThesupportteamincludesflushesoutwhatthemaindepartmentwebsitewilllooklikeandhowitwillfunction.Theyarealsoworkdirectlywithentitieswhoarelookingforanewwebsite.Theycollectinformationabouthowtheuserwouldlikethesitetooperate.Thisdutyishandledby3ofus.Twopeopleoftheteamcanhandlethebasicdevelopment.Ifitcomplicated,the1maindeveloperwillstepintohelp.
SupportAnyquestionsaboutaddingcontent,addingnewfunctionalityalsogoesthroughourthreeteammembersfortriage.Trainingandsupportisdoneinpersonandviaemailwheneverusershavequestions.
Appendix 1 - CMS Assessment Committee - Findings and Assessment
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SampleDrupalHostinginLSS #Sites:133 #staff:1FTE
representingthefollowingroles: Project Manager, Application Administrator, Support Consultant, Application Developers, Database Administrator, End User and Administrator Trainers, System Administrator
#infrastructurecost(licenseandhardware):$1300/yfortwovirtualservers,2serverspurchasedat~$6k(approximately$1,000peryear)
Service(noninfrastructure)cost:$0 costtouser:$0
ServiceNarrative
SimilartoChemistry,mostsupportinoneperson,withsomedutiessupplementedbyothers.
Appendix 1 - CMS Assessment Committee - Findings and Assessment
Page 16 of 23
CMSAssessmentSurveyResponsesSummary
1. Whocompletedthesurvey?a. Mostresponsesfromstaff(86%)b. Mostrespondentsaredecisionmakers(84%)c. Almostallrespondentsareaffiliatedwithawebsite(97%)d. Majorityofrespondentshavecontentrelateddutieseditor,publisher,reviewer
(65%)andwriter/contributor(59%).e. RoughlyonethirdofrespondentsidentifiedasITprofessional,siteadministrator,
systemadminandanotheronethirdidentifiedasDesigners.f. Only16%identifiedasDeveloperorprogrammer.g. Exactly27respondentsidentifiedasDean/CIO/ExecutiveAdministrator.
2. Whatdidwelearnaboutthewebsitesrepresentedinthesurvey?
a. Almostallwebsiterepresentedinthesurveyarepublicfacingwebsites(92%)b. Othersignificantfunctionsincludeintranet(35%),events/eventrelated(54%),
andpersonal/biographical/researchrelated(30%)c. Anumberofrespondentsusedtheotherfunctionsfieldtoaddacommentabout
thedesireforwebbasedforms,scheduling,orotherdatainputtypefunctions.d. Ofthewebsitesrepresentedinoursurvey,approximately70%havebeenonthe
currentplatformformorethantwoyears.
3. Approximately144respondents(30%)indicatedthatthewebsitesrepresentedinthesurveyhavebeenonthecurrentplatformforlessthantwoyears.Whatdidwelearnaboutthesewebsitesandassociatedrespondents,inparticular?
a. ThemostcommonpriorplatformresponseistheHTML/CSS(e.g.Dreamweaver)selection.SincethecommitteeoptedtocombineHTML/CSSwithDreamweaver,wecantbesurehowmanyofthesepriorplatformswerehandcodedwebsitesasopposedtoDreamweaverwebsites.
b. ThesecondhighestnumberofresponsesforpriorplatformisWiscWebCMSwith28responses(20%).
c. Oftheotherresponsesforquestion11(Whatwaspriorplatform?),therewereonlythreeuniqueplatformscitedwithmorethan2responseseach:AdobeContribute,Sitefinity,andJoomla.
d. Ofthereasonscitedforleavingthepreviousplatform,costhadthelowestresponseofallreasonsprovided(6%)
e. Ofthereasonscitedforleavingthepreviousplatform,dissatisfactionwithfunctionalityreceivedthehighestnumberofresponses(54%)
f. Dissatisfactionwithtechnicalsupportofferings(37%)andplatformmaintenanceconcerns(38%)bothreceivedsignificantresponses
Appendix 1 - CMS Assessment Committee - Findings and Assessment
Page 17 of 23
g. Twocommonthemesemergedinthecommentsforquestion12(Whydidyouleaveyourpriorplatform?).Thefirstthemeconcernedtheavailabilityofandeaseofaccesstoasetofprebuilt,UWbrandeddesigns/templatesonotherplatforms.Thesecondcommonthemedetailedanunacceptablyhighlevelofperceiveddifficultyforbasiccontenteditingoperationsonthepriorplatform.
h. Aswouldbeexpectedtheprioritiesintheselectionofthenew/currentplatformmirrorthereasonsforleavingtheoldplatform.Thesamethreeselections:functionality,technicalsupport,andplatformmaintenanceeachhadover50%response.
i. Thesame(inverse)themesweretrueofthecommentsforquestion13(Whatwereprioritiesinselectionofcurrent/newplatform?).Commonthemesincluded:easeofuseforcontentediting,availabilityofcommonUWthemedbrandingcomponents,andtheavailabilityoflocaltechnicalsupportoptionsfortheplatform.
j. Interestingly,whilethecostoptionwasnotselectedasasignificantconcernwiththeoldplatform(6%)norasignificantpriorityforthenew/currentplatform(3%),itdidemergefrequentlyinthecommentsfortheprioritiesfornewplatform(question13).Approximately30%ofthecommentsincludedatleastonereferencetolowcostorfreeasbeinganimportantconsiderationintheselectionofthenewplatform.Thecostoptioninquestion13waslabeledasdissatisfiedwiththecostandIthinkthatmighthavecausedsomeconfusionforrespondents.
4. WhatCMSsystemshaverespondentsused(question15)?a. Outof499responsesintotal,185respondentshaveusedWiscWebCMS(37%),
295respondentshaveusedWordPress(59%),and144respondentshaveusedDrupal(29%).Additionally,61%ofrespondentshaveusedHTML/CSS(e.g.Dreamweaver).Asnotedabove,duetothespecificsurveylanguageused,wecannotdifferentiatebetweenmanualHTML/CSScodingandDreamweaverusage.
b. Otherwasselectedby111respondents(22%).Otherplatformsmentionedatleast3timesincludeJoomla(13),Sitefinity(6),DotNetNuke(5),AdobeContribute(4),ExpressionEngine(3).
Appendix 1 - CMS Assessment Committee - Findings and Assessment
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5. WhatCMSsystemsarerespondentsusingnowtomanagetheirwebsitesandhowmanywebsitesaretheymanagingoneachCMS(question16)?
CMS Response %Resonse Websites %ofTotal
WiscWebCMS 145 33% 175 9%
WordPress 201 45% 658 34%
Drupal 80 18% 260 14%
HTML/CSS 144 33% 338 18%
SharePoint 15 3% 17 1%
GoogleSites 37 8% 78 4%
Other1 72 16% 277 14%
Other2 11 2% 118 6%
6. ArerespondentssatisfiedordissatisfiedwiththeCMSsystemstheyareusingnow?Thisisasummaryofthedatacollectedinquestions17,18,and19.Forthepurposesofasummary,wehavecombinedVerySatisfiedandSatisfiedintooneresponseandVeryDissatisfiedandDissatisfiedintooneresponse.
CMS Functionality Support Maintenance
%Sat.
%Dis. %Sat.
%Dis. %Sat.
%Dis.
WiscWebCMS 40 33 54 16 47 15
WordPress 72 4 45 16 59 8
Drupal 42 12 34 17 34 19
HTML/CSS/DW 50 20 41 19 41 25
SharePoint 15 19 10 21 11 16
GoogleSites 43 9 28 16 29 12
Other1 49 15 27 24 37 22
Other2 19 10 14 9 19 10
Appendix 1 - CMS Assessment Committee - Findings and Assessment
Page 19 of 23
7. Whatisyouraffiliationtotheuniversity?(chooseone)
Affiliation Count %
Staff 517 86.5%
Faculty 46 7.7%
Undergraduatestudent 7 1.2%
Graduatestudent 9 1.5%
Postdoctoral 0 0%
PA/TA 1 0.2%
Other 18 3.0%
8. Areyouadecisionmakerregardingyourgroupswebsite?(chooseone)
DecisionMaker Count %
Yes 312 52.2%
No 100 16.7%
No,butmyrecommendationwillbeaccepted. 186 31.1%
Appendix 1 - CMS Assessment Committee - Findings and Assessment
Page 20 of 23
9. Whatrole(s)doyouplayinthemanagementofyourgroupswebsite?(selectallthatapply)
Role Count %
Campuscommunicatorormarketing 152 28.8%
Webeditor,publisher,orreviewer 342 64.7%
ITprofessional,siteadmin/custodian,accountmanager,servermaintenance
140 26.5%
Contentcontributor,copywriter 313 59.3%
Owner 118 22.4%
Designerorlayouteditor 170 32.2%
Developerorprogrammer 87 16.5%
Dean/CIO/ExecutiveAdministrator 27 5.1%
Other 52 9.9%
Appendix 1 - CMS Assessment Committee - Findings and Assessment
Page 21 of 23
10.PeoplewhohaveWiscWebCMSsites,andareplanningonanewsiteinthenexttwoyears.
11.PeoplewhohaveWordPresssites,andareplanningonanewsiteinthenexttwoyears.
12.PeoplewhohaveDrupalsites,andareplanningonanewsiteinthenexttwoyears.
Appendix 1 - CMS Assessment Committee - Findings and Assessment
Page 22 of 23
WiscWebCMSsatisfactionresultsforpeoplewithWiscWebCMSsites.
WordPresssatisfactionresultsforpeoplewithWordPresssites.
DrupalsatisfactionresultsforpeoplewithDrupalsites.
Appendix 1 - CMS Assessment Committee - Findings and Assessment
Page 23 of 23
Printed11/17/2015
CMS Assessment Committee Phase I Report Appendix 2 CMS Assessment Committee Survey Results Without Comments
CMS Assessment Committee - Survey
Full Report, without individual comments
11/12/2015
Appendix 2 - CMS Assessment Committee - Survey Results - Without Comments
Appendix 2 - Page 1 of 23
1 517 86.45%
2 46 7.69%
3 7 1.17%
4 9 1.51%
5 0 0.00%
6 1 0.17%
7 18 3.01%
598 100.00%
# Answer Bar Response %
Staff
Faculty
Undergraduate student
Graduate Student
Postdoctoral
PA/TA
Other
Total
What is your affiliation to the university? (choose one)
Appendix 2 - CMS Assessment Committee - Survey Results - Without Comments
Appendix 2 - Page 2 of 23
1 312 52.17%
2 100 16.72%
3 186 31.10%
598 100.00%
# Answer Bar Response %
Yes
No
No, but my recommendation will beaccepted.
Total
Are you a "decision maker" regarding your group's website? (choose one)
Appendix 2 - CMS Assessment Committee - Survey Results - Without Comments
Appendix 2 - Page 3 of 23
1 596 97.23%
2 17 2.77%
613 100.00%
# Answer Bar Response %
Yes
No
Total
Does your university group currently have a website? (choose one)
Appendix 2 - CMS Assessment Committee - Survey Results - Without Comments
Appendix 2 - Page 4 of 23
1 7 41.18%
2 10 58.82%
17 100.00%
# Answer Bar Response %
Yes
No
Total
Is your university group currently pursuing the creation or development of a website?
Appendix 2 - CMS Assessment Committee - Survey Results - Without Comments
Appendix 2 - Page 5 of 23
1 3 60.00%
2 1 20.00%
3 3 60.00%
4 0 0.00%
5 0 0.00%
6 3 60.00%
7 1 20.00%
8 1 20.00%
12 100.00%
# Answer Bar Response %
an intranet (sharing documents,information inside our organization, etc.)
instructional/educational content(information aimed at students, a site thatstudents contribute content to, etc.)
to share information with the public aboutour organization (college, school,department, program, center, institute,lab, research center, etc.)
personal/biographical/research related (aprofessor's CV, a "research notes" blog,etc.)
cultural/heritage/online exhibits
events/event-related
Student organization
Other:
Total
What functions do you envision being served by your group's website(s)? (select all that apply)
Appendix 2 - CMS Assessment Committee - Survey Results - Without Comments
Appendix 2 - Page 6 of 23
1 1 20.00%
2 5 100.00%
3 1 20.00%
4 2 40.00%
5 0 0.00%
6 3 60.00%
7 0 0.00%
8 0 0.00%
9 1 20.00%
13 100.00%
# Answer Bar Response %
WiscWeb
WordPress
Drupal
HTML/CSS (e.g. Dreamweaver)
SharePoint
GoogleSites
None
Other
Comments:
Total
Below is a list of web content management platforms or tools. Please, indicate any that you or your group hasexperience working with. Use the "Comments" field to elaborate. (choose all that apply)
Appendix 2 - CMS Assessment Committee - Survey Results - Without Comments
Appendix 2 - Page 7 of 23
1 5 100.00%
2 1 20.00%
3 3 60.00%
4 1 20.00%
5 0 0.00%
6 0 0.00%
10 100.00%
# Answer Bar Response %
functionality (e.g. the ability to create newpages, edit existing pages, make minorchanges to appearance and layout)
technical support (e.g. the ability todevelop new features, expand thewebsite's usefulness)
maintenance (e.g. maintaining versions,installing patches, managing backups,security, etc.)
dissatisfied with the cost
I don't know
Comments:
Total
What will be your priorities when selecting a platform? Use the "Comments" field to elaborate. (select all thatapply)
Appendix 2 - CMS Assessment Committee - Survey Results - Without Comments
Appendix 2 - Page 8 of 23
1 152 28.79%
2 342 64.77%
3 140 26.52%
4 313 59.28%
5 118 22.35%
6 170 32.20%
7 87 16.48%
8 27 5.11%
9 52 9.85%
1401 100.00%
# Answer Bar Response %
Campus communicator or marketing
Web editor, publisher, or reviewer
IT professional, siteadministrator/custodian, accountmanager, or server maintenance
Content contributor, copy writer
Owner
Designer or layout editor
Developer or programmer
Dean/CIO/Executive Administrator
Other:
Total
What role(s) do you play in the management of your group's website (select all that apply)
Appendix 2 - CMS Assessment Committee - Survey Results - Without Comments
Appendix 2 - Page 9 of 23
1 194 35.79%
2 246 45.39%
3 498 91.88%
4 161 29.70%
5 42 7.75%
6 292 53.87%
7 54 9.96%
8 61 11.25%
1548 100.00%
# Answer Bar Response %
an intranet (sharing documents,information inside our organization, etc.)
instructional/educational content(information aimed at students, a site thatstudents contribute content to, etc.)
to share information with the public aboutour organization (college, school,department, program, center, institute,lab, research center, etc.)
personal/biographical/research related (aprofessor's CV, a "research notes" blog,etc.)
cultural/heritage/online exhibits
events/event-related
Student organization
Other:
Total
What is the function served by your group's website(s)? (select all that apply)
Appendix 2 - CMS Assessment Committee - Survey Results - Without Comments
Appendix 2 - Page 10 of 23
1 158 28.52%
2 182 32.85%
3 149 26.90%
4 65 11.73%
554 100.00%
# Answer Bar Response %
less than 2 years
2 to 5 years
6 or more years
I don't know
Total
How long has your group's current website existed on its current platform? (choose one)
Appendix 2 - CMS Assessment Committee - Survey Results - Without Comments
Appendix 2 - Page 11 of 23
1 28 19.44%
2 22 15.28%
3 11 7.64%
4 44 30.56%
5 0 0.00%
6 2 1.39%
7 40 27.78%
8 28 19.44%
175 100.00%
# Answer Bar Response %
WiscWeb
WordPress
Drupal
HTML/CSS (e.g. Dreamweaver)
SharePoint
GoogleSites
Other
Comments:
Total
You indicated that your group's current website is less than two years old. On which of the following platforms ortools was your group's website built prior to the current platform? Use the "Comments" field to elaborate. (selectall that apply)
Appendix 2 - CMS Assessment Committee - Survey Results - Without Comments
Appendix 2 - Page 12 of 23
1 78 54.17%
2 54 37.50%
3 55 38.19%
4 8 5.56%
5 34 23.61%
6 61 42.36%
290 100.00%
# Answer Bar Response %
dissatisfied with the functionality (e.g. theability to create new pages, edit existingpages, make minor changes toappearance and layout)
dissatisfied with the technical support (e.g.the ability to develop new features,expand the website's usefulness)
dissatisfied with maintenance (e.g.maintaining versions, installing patches,managing backups, security, etc.)
dissatisfied with the cost
I don't know
Comments:
Total
Why did your group migrate from the prior platform(s)? Use the "Comments" field to elaborate. (select all thatapply)
Appendix 2 - CMS Assessment Committee - Survey Results - Without Comments
Appendix 2 - Page 13 of 23
1 106 72.60%
2 77 52.74%
3 75 51.37%
4 4 2.74%
5 25 17.12%
6 41 28.08%
328 100.00%
# Answer Bar Response %
functionality (e.g. the ability to create newpages, edit existing pages, make minorchanges to appearance and layout)
technical support (e.g. the ability todevelop new features, expand thewebsite's usefulness)
maintenance (e.g. maintaining versions,installing patches, managing backups,security, etc.)
dissatisfied with the cost
I don't know
Comments:
Total
What were your priorities when selecting the current platform? Use the "Comments" field to elaborate. (select allthat apply)
Appendix 2 - CMS Assessment Committee - Survey Results - Without Comments
Appendix 2 - Page 14 of 23
Ease of use was big as we do not have a dedicated web dev.
From what I understand the old version of DNN was not going to work any longer on a server so we had to bemoved over to the new version.
We were extremely happy and impressed with the support and professionalism of Learning Support Servicesthrough L&S.
cost is a major factor. we need to take advantage of campus resources that are affordable.
We chose WiscWeb so we could easily and cheaply create a website for our department. I was what was availablenon cmapus to use for free.
Support from WiscWebCMS staff to migrate our site (at no cost) was extremely attractive when choosing a newplatform.
WiscWeb CMS was presented and understood to be the platform of choice for the enterprise.
There was no website before I started working here. I started one. I asked someone and they told me how to startone. I really didnt choose, didnt know there were other options.
Align with the campus standard.
We chose WiscWeb to conform to the University's "look" and to have DoIT support and training.
View More
Text Entry
(Optional) Please, elaborate with any other relevant details as to why the current platform chosen.
Appendix 2 - CMS Assessment Committee - Survey Results - Without Comments
Appendix 2 - Page 15 of 23
1 188 36.72%
2 301 58.79%
3 148 28.91%
4 315 61.52%
5 48 9.38%
6 103 20.12%
7 22 4.30%
8 112 21.88%
9 51 9.96%
1288 100.00%
# Answer Bar Response %
WiscWeb
WordPress
Drupal
HTML/CSS (e.g. Dreamweaver)
SharePoint
GoogleSites
None
Other
Comments:
Total
We would like to know what content management platforms or tools you have used anywhere, not limited to yourcurrent website. Please, check all the relevant items below. Use the "Comments" field to elaborate. (select all thatapply)
Appendix 2 - CMS Assessment Committee - Survey Results - Without Comments
Appendix 2 - Page 16 of 23
1 147 32.59%
2 204 45.23%
3 83 18.40%
4 147 32.59%
5 15 3.33%
6 37 8.20%
7 73 16.19%
8 11 2.44%
9 63 13.97%
780 100.00%
# Answer Bar Response %
WiscWeb
WordPress
Drupal
HTML/CSS (e.g. Dreamweaver)
SharePoint
GoogleSites
Other1
Other2
Comments:
Total
Please, tell us about your current web environment. Some groups on campus are responsible for multiple websites.Indicate the approximate number of websites in your group that are managed on the various platforms. Use the"Comments" field to elaborate. (select all that apply)
Appendix 2 - CMS Assessment Committee - Survey Results - Without Comments
Appendix 2 - Page 17 of 23
1 WiscWeb 223 2.91
2 WordPress - 269 2.12
3 Drupal 160 2.61
4 HTML/CSS (e.g.DreamWeaver) 220 2.56
5 SharePoint 79 3.10
6 GoogleSites 99 2.56
7 Other1 74 2.51
8 Other2 21 2.90
# Question VerySatisfied Satisfied Neutral DissatisfiedVery
Dissatisfied ResponseAverage
Value
29 60 61 49 24
54 139 65 11
22 45 73 14 6
37 73 67 35 8
2 10 52 8 7
13 29 48 7 2
14 22 27 8 3
1 3 15 1 1
Where applicable, indicate your group's satisfaction with the functionality of the following web contentmanagement platforms or tools.
Appendix 2 - CMS Assessment Committee - Survey Results - Without Comments
Appendix 2 - Page 18 of 23
1 WiscWeb 204 2.45
2 WordPress 239 2.62
3 Drupal 144 2.77
4 HTML/CSS (e.g.DreamWeaver) 181 2.68
5 SharePoint 64 3.14
6 GoogleSites 84 2.85
7 Other1 67 2.91
8 Other2 22 2.95
# Question VerySatisfied Satisfied Neutral DissatisfiedVery
Dissatisfied ResponseAverage
Value
44 66 61 24 9
28 80 92 32 7
16 32 71 19 6
26 49 72 25 9
2 4 45 9 4
6 17 48 10 3
9 9 33 11 5
1 2 17 1 1
Where applicable, indicate your group's satisfaction with the technical support available with the following webcontent management platforms or tools.
Appendix 2 - CMS Assessment Committee - Survey Results - Without Comments
Appendix 2 - Page 19 of 23
1 WiscWeb 206 2.57
2 WordPress 245 2.39
3 Drupal 144 2.83
4 HTML/CSS (e.g.DreamWeaver) 180 2.82
5 SharePoint 65 3.09
6 GoogleSites 84 2.81
7 Other1 63 2.83
8 Other2 21 2.90
# Question VerySatisfied Satisfied Neutral DissatisfiedVery
Dissatisfied ResponseAverage
Value
36 62 77 17 14
34 109 81 14 7
12 36 68 20 8
21 53 61 28 17
1 6 48 6 4
5 19 50 7 3
7 16 26 9 5
1 3 15 1 1
Where applicable, indicate your group's satisfaction with the maintenance involved with the following web contentmanagement platforms or tools.
Appendix 2 - CMS Assessment Committee - Survey Results - Without Comments
Appendix 2 - Page 20 of 23
1 157 32.44%
2 327 67.56%
484 100.00%
# Answer Bar Response %
Yes
No
Total
Is your group considering migrating to a new platform in the next two years?
Appendix 2 - CMS Assessment Committee - Survey Results - Without Comments
Appendix 2 - Page 21 of 23
1 26 18.31%
2 88 61.97%
3 23 16.20%
4 9 6.34%
5 3 2.11%
6 5 3.52%
7 2 1.41%
8 42 29.58%
198 100.00%
# Answer Bar Response %
WiscWeb
WordPress
Drupal
HTML/CSS (e.g. Dreamweaver)
SharePoint
GoogleSites
None
Other
Total
You indicated your group is considering a migration to a new web content management platform. Below is a list ofweb content management platforms or tools. Please, indicate any that your group is considering for this migrating.(select all that apply)
Appendix 2 - CMS Assessment Committee - Survey Results - Without Comments
Appendix 2 - Page 22 of 23
1 131 88.51%
2 92 62.16%
3 102 68.92%
4 8 5.41%
5 12 8.11%
6 48 32.43%
393 100.00%
# Answer Bar Response %
functionality (e.g. the ability to create newpages, edit existing pages, make minorchanges to appearance and layout)
technical support (e.g. the ability todevelop new features, expand thewebsite's usefulness)
maintenance (e.g. maintaining versions,installing patches, managing backups,security, etc.)
dissatisfied with the cost
I don't know
Comments:
Total
What will be your priorities when selecting the next platform? Use the "Comments" field to elaborate. (select allthat apply)
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CMS Assessment Committee Phase I Report Appendix 3 CMS Assessment Committee Survey Results Comments Only
Q2_TEXTWhatisyouraffiliationtotheuniversity?(chooseone)Workedonwebsiteasagraduatestudent;nowinaninterimacademicstaffposition.ProfessorEmeritusContractor(Webwork)Outreachspecialist,UWExtension,fundedthroughCALSProfessionalOrganizationVolunteerstaffandstudent(multiplerolestherearesomeofus)contractorStudentWebDeveloper(workstudystaff),undergraduateUWHospitalemployeeMarketingPartner/VendorEmeritusVendorEmeritaprofessorEmeritusProfessor
Q8_9_TEXTWhatrole(s)doyouplayinthemanagementofyourgroup'swebsite?(Selectallthatapply)AdvisorandUnitDirector
assistantdeanresponsibleforcommunications,ourteamisjustme,oneotherpersonandahandfulofstudentsContentreviewer/approverCoordinator(orDirector)ofthreeprogramswiththreeseparatewebsites.coownerwithprogramdirectordepartmentadministratoranddevelopmentcommitteememberDepartmentSupervisorDeveloperformanyothercampusunits,frequentlyreferpeopletosharedhostingDirectorofWebsiteServicesDirector;Chairdivisional/pathcoordinator,IdoedittwowebsitesalsoDon'tplayarolefacultydirectorGiveinputonsitecontentasastaffmemberIcreateinformationthatgetspostedontheWebpageregardingourprogramIeditandmanageasitewithinalargergroup'swork.Ihavebeeninmarketing,editing,designer,anddeveloperroles.CurrentlyIsupervisethosewhodothesefunctions.Imaintainmyownwebsitebecauseitistoohardtoupdateourgroup's
Ipostinformatiionabouteventsandfielddayshappeningatourstationanddata/resultsfromdisplaygardenIprovidecampuswideservices(EOHdept)OccupationalHealthIsupervisetheemployeewhodevelops,designs,andmaintainsit.I'madigitalprojectmanageratalocaladagency.Liaisontowebdeveloper
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Manager,technologygroupManagingdatafromourFilemakersystemtoanOraclesystemwhichthenfeedsourCMSn/anaNoroleNorollatallnonenonenoneNotallowedtomanageourwebsite.Cangiveinput/advice,butrarelylistenedto.ourgroupwebsitehasasetofpagesassignedtothesubunitImanageprovideinputandfeedbacktoassistwithdesignandcontentinformationReview/RecommendwebsiteinterfacewithourmanagementtrackingdatabasesystemSEOconsultantSomecontentneedstobeapprovedbyme;anyexpenditureshavetobeapprovedbymeStrategicplanningforunitsuppliespurchasing,includingsogftwareiftheorderisapprovedThesearepositionsfromthepreviousacademicyear.Iremainaresourcewithsomeauthority.Twowebsites:oneformyresearchgroup,oneformydepartment(Iamthechair)updatesUserwillbeacontributor
Q19_8_TEXTWhatisthefunctionservedbyyourgroup'swebsite(s)?(selectallthatapply)Other:Alloftheselectedabovearerepresentativeofourclients.Ourgroupalsohasitsowninformationalsite.alsotoshareinternallyinformationaboutpolicies,etc.aninfrastructureformanygroupsofresearchspecificresourcesApplicationheavyassistpeopletoidentifyandrequestservicesfromthegroupChildcarebusiness,labschool(research&teaching)CommunicateaboutourorganizationsservicestocampuspatronsCommunicatewithfaculty,staff,studentsandalumniContentaimedatotherUWMadisonusers(administrators,staff,faculty)contentdistribution(filesinexcel,pdf,etc.)datareportingforpublic/student/staff/factultyDocumentationfortechnologywehavethattheUWMadisoncommunitycanuse.educationalcontentfortheindustrywesupport(nontraditionalstudents);shortcourseregistration;
helpstudentsapplyandenroll;providepolicyinfoforstudents;provideresourcesforstudentsandcommunityhttp://snapplus.wisc.edu/WisconsinNutrientManagementsoftwaresiteindustryoutreachInformationandgatewayonhowtouseservicesforstudents;resourceforfacultyinformationforstudents(buttheydon'tcontribute)Informationonprogramsincludingapplicationlinks.informationtargetedtophysicians,researchers,andadvancedpractitionersinacademicmedicine
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Instructionalcontentaimedatadultlearners,particularlyfarmers;instructionalcontentaimedathighschoolaginstructorsInstructionalcontentaimedatemployesslargecampuswideinitiativeMarketingtorecruitstudentstoourprogramsMyorganizationhasbuiltalloftheaboveforcampusorganizations.Office365informationandtrainingforemployeesOnBoarding,HR,andPayrollbothInternallyandExternallyOrganizationalrecruitmentOurwebsiteaddressesfaculty,staffandstudentissuesacrosscampusfromdriverauthorizationtoapprovedvendors.personalProgramregistrationProvideresearcherswithknowledgeofourservices,webformsforselectingthoseservices,arepositoryforvariesprintedreportsandformsandassistancewiththefundingprocess.Providingcentrallocationforstudentleadergrouporganization,providingcentrallocationforstafforganization(multiplesites)publicizeeventsandprogramsofmultipleentitiesacrosscampusRealtimeweatherdatarequestformsResearchsupportresourcesneededbyfaculty,universityguidanceschedulingappointmentsSellUWPressbooksthroughourwebsiteandprovideinformationaboutthePress(esptoauthors)Sellingcoursesbothnoncreditandcredit.shareinformationandresourceswithmembersshareinformationwithfacultyaboutgovernanceactivities,mostlyoncampusshareopportunitiesforgrantfunding,distributeresearchpolicysoftwareassurancefacilitystreamingStudentJobCenterjobceter.wisc.edubuiltforcampusbutusedbyMadisoncommunityalso.Wiscidea,inaction.technicaltrainingandorganizationinformationThissitesharesacademicinformationsuchasdegreerequirementsbothonandoffcampus.tocommunicatewithUniversityandcommercialclients/researcherstoinformpatronsaboutourservicesTomakecertainkindsofdatamorevisibleandvisual,andtomakeiteasiertoaccessthatdata.toshareinformationwithcriticalaccesshospitals,clinics,nurses,hospitaladministrators,etc.VariousFunctionalGroupSpecificApplicationswewouldliketoaddintranetbuthavenotbeenabletomustertherequiredresourcestodothatWebaccesstoourprofessionaldevelopmentcatalogWebHosting,CMSmanagement,WebDevelopment
Q14_7_TEXTYouindicatedthatyourgroup'scurrentwebsiteislessthantwoyearsold.Onwhichofthefollowingplatformsortoolswasyourgroup'swebsitebuiltpriortothecurrentplatform?Other
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AngularJSCMSRedDotContributeContributeContributeCustomASP.netCMSCustombuiltCMSDIY/handcodedDNNDotNetNukeolderversionDon'tknow.SiteishostedondepartmentsWebsitedon'tknowDont'knowwhatitwasbeforemigrationtoWiscWeb1.5yearsagothemigrationto"current"wiscwebsiteoccurredbeforemytenure.Wearerevampingcurrentlayoutandcontentofwebsitenowusingwiscwebasitdoesnotfitourneeds.dotCMSDotNetNuke7DreamweaverDreamweaverDreamweaver,alongwithacustomdevelopeduploadandversioningsystemEMS?HomegrownCMSdevelopedinternallyHomegrownwithHtml,javaandPhpIamnotsureIthinkitwasDreamweaver,butI'mnotsureJoomlaJoomlaJoomlajoomlaN/ANotsurenotsurenotsure,UHSIT/commuicationscanaddressthisquestionw/yourgroupSilverStripeSitefinitysitefinityTherewasnone.UnknownWebservicesconsumedbyWordPressfordatadisplay,e.g.Libraryhoursandservices,staffdirectory,etc.
Q14_8_TEXTYouindicatedthatyourgroup'scurrentwebsiteislessthantwoyearsold.Onwhichofthefollowingplatformsortoolswasyourgroup'swebsitebuiltpriortothecurrentplatform?Commentsbuiltandmaintainedentirelyinhouse,withsporadicstudentdeveloperassistanceCurrentlyWordPress,donotrecallwhatitwasbefore,possiblywiscwebdon'tknow
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dotCMSwasfreewhenweswitchedtoit.BeforethenwehadIBMWebSphere,whichwasexpensiveandverydifficulttouse.HaveconsolidatedthemultipleprogramsinourofficeoverthepastfewyearsinanattempttohaveallaffiliatedwebsiteshostedinWiscWebCMSIamnotsure.WeupgradedtoDNN7andIamnotsurewhatitwaspriortothat.IbelieveitwasHTML,butthemainofficesiteisDrupalIdonotknowIdon'tknow,asIjuststartedthispositionineraly2015.Idon'tknow,butmyguessisHTML/CSSIdon'tknow;websitewasdesignedbyourPA;wehadtoswitchtoDrupalIshouldclarifythatwewereonWiscWebpriortonow,butin20132014weupdatedtothestandardtemplates.PriortothatthewebsitewasbeingdoneinDreamweaver.Iwasn'taroundyet.newsitetoreplacecrappyoldsite.CMShasbeengood
NotsureifthatwasthenameoftheplatformbutthatwastheprogramIusedtomakechangestothewebsite.Notsure.Notsure.Wasnotresponsibleforitatthattime.notsure;wasnotemployedhereatthattimeOurmainsiteisbasedonacustomASP.netsolution.OursisWordPress.WeoftendoDrupalworkaswell.Stillsupportsitefinityforotherinstances
Unitandwebsitesdidnotexistpriortocurrentplatformthesearenewresourcesforstudentsandforfacstaff.WeboughtserverspacefromDoIT.WedidnothaveawebsiteWemovedthesitefromD6toD7.Doesthatcountasmovingplatforms?wenowhaveWordpressbutIdon'trememberwhatitwasbeforethatbecauseCALSITmanageditthenWerecentlymigratedtoWiscWebCMSafterourDrupalsitewashacked.websitewasnewlylaunched,didnothaveapriorlife
Q15_6_TEXTWhydidyourgroupmigratefromthepriorplatform(s)?Comments:alsowiththeinabilitytocontrolvarioususerrightsBiggestreasonwastheresponsivedesignofferedbyWWCMS.SecondaryreasonsincludedbetternavigationandadaptingacloserreplicationoftheUWbrand.CALSARSasagroupmovedfromtheContributeplatformtoWordpressCALSmadethedecisiontomovefromAdobeContributetoWordPress.Didn'tmigratestartednewsitewithWiscWebCMS.dissatisfiedwithcomplexityofsimpletasksANDdifficultyofimplementinglargercustomfunctionalitydissatisfiedwiththespeedofimplementationandtheflexibility.WiscWebwasunknowntomanyoutsidedeveloperssowecouldn'tengageexternalresourcestosupportit.Dreamweaveristerrible.drupalwassoclumsyEasiertohavestafftrainedinasingleplatform.Additionally,DoITsupportandfreeclassesforbeginnertrainingweahugeplus
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FoundWiscWebnottobeuserfriendlyforpeoplemaintainingthesite.Overlycomplicatedandnotintuitiveatall,andonlinedocumentationislacking.GroupwearepartofallmigratedtoWordpress.Havedeveloperswhocoulddoworkbuttimewasscarceforthat,wantedtomovetoaplatformthatallowedmore,lesstechnical,contributorstowebsiteupdatesandmanagementIdon'trememberbutIbelieveithadtodowithnotbeinglookingcurrentenough(layout,design,functionality)andpossiblynotmobilefriendlyIwasnotresponsibleforthemigrationchoice,andwasfinewiththeoldersystem.IwasverysatisfiedwithDreamweaver,butourDirectorwantedustohaveawebsitethatutlizestheUWThemeinWordpress.ItwasmoretohavesomethingmorecompatiblewithCALSandtohavesomethingthatworkedbetter.Itwasmoreaboutmovingforwardthatdissatisfaction.LaunchedanewUWbrandedwebsitewithassistancefromUWCommunicationsLSSrequiredtheswitchforsecurityreasons.OursitewasbreachableandprovidedawayintoothersystemsforhackersMeatSciencewascoveredbyAnimalScienceWebsite,nowwehaveonefornewfacilityconstructionupdates.//Bucky'sButcherywasalsothroughtheDepartmentofAnimalScience.Wewereunabletoaccessandeditthecontent,sowewentaboutgettingourownsite.MovedfromastaticHTML/CSSsitemaintainedusingDreamweavertoadynamicCMSMovedtowiscwebCMStobetteralignwithothercampusunits,alsoforthesupportproviededbyDoItandtheeaseofuseofthetool.Mywebsiteishostedbyanothergroupthatmadetheplatformchoice.N/ANeededsomethingmorerobust,easiertouseandmaintainfornondevelopers,contemporarydesignandfunctionality.Newsite.didn'tmigrateNolongerwasfree.nomigration,thiswasjuststarted.oldfashionedlookandfunctionalityofthesite;manychangeswithinourofficeandsomuchneededupdating,itwasagoodopportunitytogowiththeresponsivedesignwiscwebcmsOurcontactendedwithoneproviderandthenewproviderwasselectedbasedoffapriorcontractualrelationship.Previouscmswascumbersomeforendusercontentproviders.previousversionwasmaintainedbysinglepersonindepartmentifpersonwasunavailableorunwillingtoupdate,nootherscouldcontributeRatherthanupgradeownunit'ssitetoanewerversionofSitefinity,wantedtoprototypeinWordPress.ReallyoutdatedrequiredbyDean'sofficeThenewsitesprovidemorefunctionalitytheoldsystemwasclunky,hardtotrainsomeonehowtouse,notflexibletorespondtochangeandnotresponsiveforphone,etc.ThereweremanyreasonsforustoswitchtoWordpressandCALSsupportedtemplate.Wordpressisquiteeasytouse,oldHTMLbasedsitewasclunkyandhardtoupdate.CALSwasencouraging(and,Ithink,slowlyforcing)CALSbaseddepartmentstoupdatetheirwebsitesanywayanduseWordpressandtheirCSS,soitwastimetomove!ThisisanewwebsiteToocomplicatedtouseforourpurpose
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Toocumbersometouseandnooneseemedtoknowhow.
upgradetostandardtemplatefromtheuniquetemplatewewereonbefore(seecommentsonpreviousquestion)UWstoppedDrupalsupportWantedtousetemplatessimilartorestoftheUW.Andcleanthingsup.Wasnolongerbeingsupported.Toldweneededtomoveit.Wasn'therewhennewwebsitewasdesigned.WemigratedtoCMSbecausetheversionwewereonwasoldandoutdated.WemovedovertotheCALSplatformbecauseofreducedeffortforsimilarqualityresult,andforincreasedsecurity.Wehaveslightlydecreasedflexibility,buthavebetterconsistencyofformatwithotherDepartmentsinCALS.weneededmorethananoccasionalupdateandmovedtoWIscWebto/changethelooktoconformwithmostuniversitysites/allowforablog/easiertoupdate(lastsitewasanightmare)WeneededrebrandingWeneededtobeabletoeditanddesignwithoutgoingthroughsomeoneexternal.IuseWiscWebfortheportalandGoogleAppsforthecontentpages.WeneededtoupgradebasedonwhatwewouldbesupportedonWewantedtohavecontentownersdotheirownpages.Wewantedtomovetoasystemwhereourwebsiteswereeasiertoupkeep.Wewerehandcodingpagesbefore,withseveraldozenwebauthorsusingdreamweaver.itjustmadesensetomovetoaCMSWewereinformedfromtheUniversitythattheyarechangingourwebsiteandusingWordPress.WeweretoldweweremigratingtoWordPress.Nochoiceinthematter.Wewereunabletocustomizethesitetomakeitmoreattractiveanduserfriendly.WiscWebCMSwasattractivetousbecauseitisfreeandwehavegreatsupport.WhenclientsleaveWiscWebordont'wanttouseWiscWeb,usabilityandeaseofuseofthecontentauthoringplatformisabigone.OurWordPressclientslikeit'ssimplicityandlowbarriertoentry.WithourprevioussitecontenteditorswereresponsibleforknowingHTMLandCSStocreatetheirpages.Wewantedaneasierwayforthemtopushcontent.Italsoallowsustohavemorecontroloverthecodebeingwrittentohelpensureanaccessibleandresponsivesite.WordPresshaswaytoomanymenuoptionsandIgetconfusedastowhichoneIneedtomakechangesoruploadsomethingnew(it'snotobvious).SomeoptionsIdon'tseemtohaveeverneeded.
Q32_6_TEXTWhatwereyourprioritieswhenselectingthecurrentplatform?CommentsAbilitytomakearesponsivewebsiteBetterresourcesavailableandeasiertoturnaroundanewsiteinWordPressoverSitefinity.CostandavailabilitycostandavailabilityofsupportforsmalldepartmentwithlimitedITexperience/abilitytostaycurrentwithtechnologywithoutretraininglimitedstaffDean'sofficewantedtohavecontroloflayoutDesireforourwebsitetohaveasimilarlookandfeeltootherUWMadisonwebsites.easeofuseEaseofuseFreeoption,formatisinlinewithuniversitybrandingandfewerdecisionstomakeregardinglayout
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HavingalargersupportstructureatCALS,weanticipatebettersecurityandmoreseamlesspatching/maintenancethanwhatwehadtryingtodoeverythingourselves.HostedandsupportedbyLSSatnocost.OthermembersofourstaffhadexperiencewithDrupal.Ididn'tknowtherewereoptions.Iignoredcost,whichIprobablyshouldpaymoreattentionto!/IlovethesupportIwasnotconsultedIwasnotpartofthatdecisionmaking.Itisfreeandthesupportisgreat,evenwhenrequestingtightturnaroundtimes.Thetrainingshavealsobeenappreciatedandeasytounderstand.ItwasfreewithongoinglongafterI'mgonefreesupport.Itwasalreadybeingusedbyseveralgroupsoncampus(asisDrupalandWordpressbutthosewouldhavecostmoneytocreateANDtomaintain).DoITisrighthereoncampusandveryaccessibleandknowledgable.lookingfora"bestpractice"experienceforprovidinguserfocusedcontenti.e.,notjustforinternal,notjustfor"us"forourstakeholders.//brandingveryimportant,whichwasnottruepriortocurrentsite(weloveit,butmostimportant,ourusers/visitorstothesiteseemtoloveit,too!)lookingforsomethingflexiblethatcanbeeasilychangedandadoptnewdesignneeds.MovingfromDreamweavertoacontentbasedmanagementplatformwasapriorityduetoeaseofeditingaccess.Wealsoknewthiswouldsetusupbetterforfuturewebupgrades.Mygroupwantedtomovefromacustomsolutiontoacampusstandard.Wewantedourdepartmentalsitetohavealookandfeelsimilartothatofothercampusdepartments.WealsowantedaCMSthatwassupportedbycampus,somydepartment'sITstaffwouldnotneedtosupporttheCMS.HavingacentralizedCMSservicesavesustimeandmoney.neededtoallowustosimplifycontentcreation,manageuser(editor)access,simplifytechnicalsupport,anduseasystemsupportedbyothersupportgroupsoncampusOurchoicewastohireanoutsidewebdesigneroruseDrupal,assistedbyLSS.Duetocost,weselectedDrupal.Drupalhasotheradvantages,includingeaseofupdatingformultiplestaff.Responsivedesignwasthetoppriority.Reusingasmuchcontentaspossible.Seeabove;didnotmakethechoice,don'tknowwhytheyshifted.Sincemostapplicationdevelopmenthappensinhouse,wemostlylookedforasystemthatwouldbeeasyforcontenteditorstouseandhadbroadsupportoncampus.TheDeptITpeoplechosetheWordpressformatforus.WedontlikeitthatmuchTheeditingexperienceneededtobeuserfriendly,thecosttodevelop(intime)neededtobelow,theplatformneededtobeinastateofconstantsecurityupdatesandpatches,andthereneededtobealotofgoodpluginsupport(activedevelopmentcommunity)theplatformwaschosenformeIhadusedaformer,easierversionofWordpressinthepastbutthiscurrentversionseemsveryadvancedTimetorevisetheoldsitewasmorethanadecadeolduserfriendlyformembercontributorsUsers'preexistingknowledgeofselectedCMS.(Wordpress)
UWstoppedsupportforDrupal(whichtheyhadfullyendorsedseveralyearsbefore)andofferedsupportforCMSWantedtotakeadvantageoftheUWtechnicalsupport.WealsochoseWiscWebCMSinordertobuildredundancywithinourdepartmentandenablemultiplenontechnicalstafftoeasilybeaddedaseditors.Wasnotinvolvedinthis.WasnotourdecisiontochangetoWordPress.Wasn'therewhennewwebsitewasdesigned.
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Wearestrugglingwiththetechnicalsupportrightnowbecausewedon'tknowwhatwedon'tknowandIthinkwearegoingtohavetohireaPTexperttohelpwiththetechsidealthoughI'dprefertoworkwithDoITandnotcommittoastaffpositionrightnowWejustupgradedwhatwehadintoanewversionofwhatalreadyexisted.WenowuseWordpress.Easeofusewaskeybecausewehavedistributedediting/publishingrightswithstaffthatmightonlydowebworkoccasionally.
Q16(Optional)Please,elaboratewithanyotherrelevantdetailsastowhythecurrentplatformchosen.Alignwiththecampusstandard.Becauseitwasaknownproduct.BothofournewsitesareonDrupal.Drupalwasselectedbecauseofit'sabilitytomeetmostofourbusinessneedsoutoftheboxwithlesscustomizationthanWordPresswouldhavelikelyrequired.ThetradeoffwasDrupal'sadmin.interfaceisalittlelessuserfriendlythanWordPress',butitisstillsustainable(nontechnicalfolkscanupdateandmaintainthesitewithminimaltraining).Campussupport,low/nocost,abilitytohavevarioususers/rolescostisamajorfactor.weneedtotakeadvantageofcampusresourcesthatareaffordable.Easeofusewasbigaswedonothaveadedicatedwebdev.FromwhatIunderstandtheoldversionofDNNwasnotgoingtoworkanylongeronaserversowehadtobemovedovertothenewversion.ImaintainthewebsiteandhaveusedDreamweaverinthepast.Wantedtohavefullfunctionality.IwantedtokeeptheplatformwithinUW;hopingtointegratewithotherinfotechideas(eventually)IwaspleasantlysurprisedtolearnthatDoItprovidedtechnicalsupportonWiscWebCMSfreeofcharge.Itookadvantageofthatlastyearsothatwecouldmakemajoroverhaulstooursite.overall,Iamquitesatisfiedwithboththewayithasturnedoutandhowuserfriendlyitis.thereissomecounterintuitivepartstoaddingcontent,butI'mabletofiguremosteverythignout.Inswitchingtoresponsivedesign,wedeterminedthatWordPresscouldprovidethelayoutwedesired,withlessregularupdates,andandeasiereditortoworkwithItwasfreeandsupportedbycampusItwasfree,flexible,accessibletonontechnicalusersanddoitwashelpfulasaresourceIt'sauserfriendlyplatform.Joomlawaschosenasitwastheplatformthedesigner/developerwehiredwasmostexperiencedwith.ManyotherswereusingWPandweresatisfiedwithit;itiseasytosetupanduse.Mobilefriendlypersonresponsibleforcontentmanagmentalsousesplatformforgradandundergradcatalogs,wasfamiliarandabletouseeasilyPrimaryreasons:FREE!andeasilyupdatedamongourstaffwithouttheneedtosendallupdatestoonewebmasterwhocanneverseemtobefoundoreasytocommunicatewith.Ilikethefreedomofbeingabletolearnsomethingnewandapplyitrightaway.Sorry,Idon'tknowanythingaboutplatforms,Ijustwritethecopyandgiveittoourwebpeople.specificallylookedforeventhandling,multiplelayersofadministration,veryeasycmsaswehaveover40+usersforoursiteSupportfromWiscWebCMSstafftomigrateoursite(atnocost)wasextremelyattractivewhenchoosinganewplatform.ThecurrentplatformhadthebestsupportforourLDAP
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TherewasnowebsitebeforeIstartedworkinghere.Istartedone.Iaskedsomeoneandtheytoldmehowtostartone.Ireallydidntchoose,didntknowtherewereotheroptions.userfriendlyWechoseadesignerandadeveloperbasedontheircapabilites,cost,andinitalconcepts.Wetheninturn,askedthemtosuggestaplatformthatwouldbetheCMS.Ididn'tcaretoomuchabouttheplatformaslongasitmetbasicrequirementsof1)Easytoupdate2)Easytoteach/delegatetostudentemployeestoupdate3)Easytomakeiterativechangestodesign/functionality.4)comfortablethatwecouldplug"mostdevelopers"intotheprojectshouldwebecomedissatisfiedwiththeinitialvendors.WechoseWiscWebsowecouldeasilyandcheaplycreateawebsiteforourdepartment.Iwaswhatwasavailablenoncmapustouseforfree.WechoseWiscWebtoconformtotheUniversity's"look"andtohaveDoITsupportandtraining.WechoseWordpressbecauseitwouldworkwithourotherITsystemsandwethoughtitwouldbeeasytofindwebdeveloperswithWordpressexperience.WeconsideredDrupal,butthecorewasmoreapplicationdevelopmentfocusedandwasabittrickyfornontechfolkstouse.LookslikeDrupal8willimprovethisalot,butitwasjusttakingtoolongtogetout.WecopiedtheschoolofagricultureandlifesciencesWeneededamoresustainablemodel.Mostupdatedwerebeingdonebystudentstaffbuttheyallhaddifferentlevelsofexperience.Weneededsomethingthatwastrainable.Wewantedeaseofmaintenance.Iamnotatrueprofessional,sosomethingintuitiveandeasytouseWewereextremelyhappyandimpressedwiththesupportandprofessionalismofLearningSupportServicesthroughL&S.
WhenIstartedtheprojectIincorrectlyassumedthatthedepartmentstaffhadsomeDrupalorHTMLknowledge.Afterfindingoutthesadhistoryofchangingconsultantsevery2yearsforthelastdecade,IdiscoveredthattherereallywasnogoodreasontostickwithDrupal,butthatdiscoverywas8monthstoolate.WiscWebCMSwaspresentedandunderstoodtobetheplatformofchoicefortheenterprise.WordPresshassomuchmoresupportanddocumentationthanSiteFinitythatmakesdeveloping,addingplugins,etc.muchlesspainful.Wordpresswaschosenduetothelargecommunity,quickpatchesandupdates,andeaseofcontentcreation/editing
Q18_8_TEXTWewouldliketoknowwhatcontentmanagementplatformsortoolsyouhaveusedanywhere,notlimitetoyourcurrentwebsite.Please,checkalltherelevantitemsbelow.Other1and1MyWebsiteAdobeContributeAngularJSBigRoseCargoCollectiveCMSMadeSimple(CMSMS)CMS,reddot,dotNetNukeCMSMS,JoomlaColdFusionContributeContributeContribute,Frontpage
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Contribute,SquarespaceCustombuiltwebappsandPlone.customCMSbuiltbymarketingfirmcustomcodedplatformcreatedfortheorganizationIworkedfor.CustomplatformcreatedbyBigRoseWebdesignCWIS(http://scout.wisc.edu/cwis/)Desire2Learn,DNN,ActiveServerPages,Confluence,MSExchange,UWKnowledgeBasedjangoDjangoCMS,MezzanineDNNDNNDNN7DoesLearn@UWcount?DoIT'sKnowledgebaseprogramDotNetNuk,RedDotDotNetNukeDreamweaverDreamweaverdrupalscholaredithtmlfilesbyhandExpressionEngineExpressionEngineExpressionEngine,CraftCMS,PerchCMS,Jekyll,SquareSpacegoDaddy,networksolutionsGoogleDriveHomegrownCMSHtml/css(handcodedorwebtemplates,notDreamweaver)HTML/CSSwithnonWYSIWYGeditor(BBedit,NoteTab+)IdonotknowIdon'tknow.IsendupdatestoourITpeopleandtheymakeitallhappen.I'mnotsurewhatourpreviouswebsitewasmanagedon,butitwasn'tWiscWebInhousebuiltCMScalledPAT(builtbyeHealthOfficeUWHospitalandClinics)InhousecustomASP.netCMSInternalRubyonRailsapplicationJoomlaJoomlaJoomlaJoomlaJoomlajoomlajoomlaJoomla!Joomla!,Mambo,Zope/Plone,MediaWikiJoomla,MyWebSpaceJoomla,RedDot(maybethat'swhat'snowreferredtoas"WiscWeb"?)Joomla,WeeblyJSframeworks(Angular,Backbone,Ember),Node.jsbloggingplatforms(Ghost),Joomla(why?!)
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LiferayMarquiCMSMediawikiMicrosoftFrontPagemoodleMoodlenetobjectsfusion,inhousedesignedsoftwareNetBeansNotepad;custombuiltCMS;TerminalFouroldMyWebSpace,OpenAtriumOmekaphpphp/mysqlPHP/MySQLphp/mysqlphp/mysqlcodedsitesPHP/SQLSiteandFTPsharingaswellPloneProprietarytoolforpostingnewsstoriesdevelopedbyNickyearsagoRails,CustomPHP,JekyllrapidweaverSilverstripe,Craft,ExpressionEngineSitecoreSiteCoreand.NetApplicationsSitefinitySiteFinitySitefinitySitefinitySitefinitySitefinitytheContentManagementSystemthatisusedbymostunitswithintheSchoolofEducationSquarespaceSquareSpaceTemplatebasedautomatedgeneration(Sphinx)hostedonGithubpagesTumblr,blogspot,bloggerTypePad.Also,proprietarysystemsdevelopedinmypreviouscampusdepartment.variousproprietarysystemsvendordevelopedcustomCMSvim:)WeusetheDOItpageextensivelyforinternalpolicycommunication.web2pyWeeblyweeblyweeblyandplainHTMLcodewikispaces,FrontpageWixWix,SquareSpace,DreamweaverWix.com
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Q18_9_TEXTWewouldliketoknowwhatcontentmanagementplatformsortoolsyouhaveusedanywhere,notlimitetoyourcurrentwebsite.Please,checkalltherelevantitemsbelow.CommentsBeforewemovedtoWiscWeb,departments/programsloggedintoabranchofourserveranddowloadedWordand/orhtmlfiles.Deptpublicsite+intranetsiteuseDrupal6.PlanwastomigratetoDrupal8,butdelaysinreleaseledustostartdevelopinganewdeptsitewithWordPress.DoingokaywithDreamweaverbutIthinkthefilesaregettingmessy.Dontknow.Dreamweaverisdifficultforustouse.example:http://www.uhs.wisc.edu/occhealth/ergonomics/index.shtmlFoundDreamweaverhardtouseHaveusedgooglesitesforotherorganizationalsupportofcampuswidegroups.Iamnotskilledinwebdevelopment,buthavetodoittohaveawebpresence.ItwouldbesomuchbetterifIhadaprofessionalIcouldusecontinually.IamnotsurehowtoanswerthisIamnotthewebprogrammeranddonottypicallyuseaCMS.Iamthestaffpersonwillingtolearnwhateverplatformthecollegedecidestogowith;thereforeIlearnenoughtoputourcontentupandmaintainthesite.IdonotknowIdon'tknowIdon'tknowwhatifthe"CMS"Iuseisoneofthese.Orforthatmatter,whattheKBis.IhavehadforreasonsoranothertousemanyoptionsbutotherthanWordPressorDrupalmostareinflexiableformostneeds.DrupalhasbeenthemostusefulandflexiableforawiderangeofpurposesalbeitWordPressisusefulforasimplecontentsite.Ihavenoidea.Idon'tmanageourstation'swebsite;mycoworkerdoesthat.IknowWrodPressbutIamnotsurewhatelseIuseWordPressformypersonalwebsiteIusuallyeditmyHTMLbyhand.OurofficestaffusesDreamweavertoupdatethesite.I'mnotsureifdoingablogonWordPresscounts,butIaddedit.IalsoincludedGoogleeventhoughI'veneverhadalivepageonit,buthaveplayedaroundwithit.I'mnotsureofallcontentplatformswe'veused.I'vebuiltalotofwebsitesusingmanydifferentCMSsandtools.Butcurrently,weareexclusivelyusingWiscWebCMS.LiferaywasmiserableMainsiteisSitefinity,othersarecustomcodedASP.NetorplainApache.
MostsitesareinWorpdress/Wealsohavesiteswrittenwithstraight/HTMl/CSS(wedonotusedreamweaver)usingRubyforneededfunctionality.//WehaveoneJoomlasitewearemigratingoffofinaaweekMyDNNwebsitelaunchedinJanuaryof2006.IconvertedtoCMSinMarchof2012.MyroleismoreadministrativeandadvisingNewssystembasicallyworksfinebuthassomelimitationsandglitches.Ourcollege'smainwebsiteisrunonWiscWeb,whileournewswebsiteusesWordPress.Ourwebsiteisancientandembarassingwehavenoresources(stafftimeormoneytohire)toimprovePHP
Appendix 3 - CMS Assessment Committee - Survey Results - Comments Only
Appendix 3 - Page 13 of 44
RailsappintegrateswiththepublicandintranetDrupalsitesviawebservicesSincethecreationofourdepartment(formerlyadivision)wehaveusedDOITwebhostingandCMS.SMPHcontrolsformat,weworkthroughthemtomaintainandupdatecontent
Socialmediacouldbecon