Post on 18-Jan-2018
description
Clinical Support Systems
A rbeitsw issenschaft Berlin
Define the Process Flow Requirements
Technische Universitä t Berlin
Heike SanderIngo Marsolek Claus BackhausWolfgang Friesdorf
Situation – ergonomic model of a clinical work system
Problem – suitability of the clinical support system
Ergonomic Background – the human interface
Method – define the process flow requirements
Strategy – integrate ergonomic aspects
Structure
Situation – model of a clinical work system
O u tco m eStartin g Situ atio n
W o rk Pro cessTask Settin g Task Fu lfi llm en t
Reso urces
Situation – model of a clinical work system
Q uality Task Fu lfi llm en t
Task Setting=
Effi ciencyQ u ality
Reso u rces=
Situation – model of a clinical work system
O u tco m eStartin g Situ atio n
W o rk Pro cess
Patient
Ph ysician /N u rseTask Settin g Task Fu lfi llm en t
Reso urces
Improve quality!Improve efficiency!
Clinical Support System
Ergonomic Background
Ergonomic principles for the dialogue design between humans and technology:
Suitable for the task
Self-descriptive
Controllable
Conform with user expectations
Tolerant of errors
Suitable to adapt individual
Suitable for learningSupport the human
within the task fulfillment
1. Problem – suitability
2. Problem – vertical interaction
Level Task Problem
hospital hospital management financial
surgicaldepartment
OR managementlogistics
financialmedical
ORtheatre surgical intervention
medicalmedical-technological
device monitoring medical-technological
3. Problem – horizontal interaction
pre-medicatio
n
surgicalintervent
ion
intensivecare
normalcare
serial interaction
parallel interaction
An ergonomic strategy
Try to understand the existing work processesConsider possible changes for the future
Achieve an overview of the work processes
Identify and release the efficiency potential
Decide to processes orientationDefine the requirements for the clinical support systemConsider possible improvements to the work flow
Putting these together…
Motivation!
Encourage staff participation earlyInvolve the clinical staff
Incorporate their ideasImprove steadily!
1. Describe the existing workflow using agreed definitions 2. Identify the existing strengths and deficits
3. Define current and future requirements
4. Discuss and simulate possible changes
5. Start an introduction and training program as soon as possible
Participation!
An ergonomic method
6. Evaluate what you’ve done!
ESCTAIC14th Annual Meeting2nd - 4th October 2003
Berlin - Germany
A rbeitsw issenschaft Berlin