Post on 22-Dec-2015
Civic Engagement Partnering Through Service Civic Engagement Partnering Through Service Learning with CurriculaLearning with Curricula
James LawlerJames Lawler
Pace UniversityPace University
March 2004March 2004
Outline of Presentation
Abstract
Background
Introduction
Focus of Study
Research Methodology
Analysis of Web-Based Community
Implications of Study
Conclusion
Abstract
Preliminary Analysis of Study Imputes that Implementation of
Community Networks that Service Rehabilitating Members of
Society Is Facilitated by Distinct Enabling Success Factors of
Cohesion, Effectiveness, Help, Language, Relationship and Self-
Regulation in Innovation of Supporting Web Sites.
Background
Internet Is a Critical Component in Corporate Profit
Sector.
Corporate Profit Sector Is Cognizant of Importance of
Technology and Is Defined as Early Adopters or Early
Majority Innovators on the Web.
Background
Non-Profit Sector Is Conscious of Importance of Web, but,
Constrained More by Financial Limitations than Profit
Sector, Is Frequently Defined as Late Majority or Laggards
in Innovation on Web.
Background
Concern of This Study Is in the Criticality of Community in
the Success of Non-Profit Web Sites.
Background
Community is defined as a feeling of membership in a group
along with a strong sense of involvement and shared
common interests … [that] creates strong, lasting
relationships … through an engaged and extended exchange
of views focused on … [the] shared interests, … [that]
contains individual involvement, [and that] can help
encourage [disabled citizens] to return to a [non-profit] Web
site.
Background
Important in Community is the inclusion of Social Capital,
defined as networks of relationships that constitute a helpful
resource for furnishing members with privileged access to
information and to opportunities … and it is positive
interactions that happen between members in the network
that lead to formation of social capital.
Background
Studies in Literature Have Analyzed Fundamental Factors in
Design of Successful Web Sites for Disabled Citizens.
Few of the Studies Have Analyzed Factors in Successful
Implementation of Web Based Community for Rehabilitating
Disabled Citizens.
Introduction
Study Analyzes Web Based Community of a Community
Access Non-Profit Organization in City of New York that
Helps Disabled but Rehabilitating Citizens Who Have
Mental Health Conditions.
Organization Has Been Dislocated and Disrupted by
September 11 Disaster and Subsequent Urban Renewal.
Introduction
Affiliate Agency of Non-Profit Organization, Club Access,
Approached Pace University to Assist Organization in
Implementation of Community Web Sites to Help
Rehabilitating Citizens.
Sites Were Implemented in a Project in a Civic Engagement
Course, Web Design for Non-Profit Organizations, by
Computer Science and Information Systems Students of
University.
Introduction
Club Access Community Web Site
Figure 1: Club Access Community Web Site
AboutUs
Becoming a Club Member
ArtGallery
ClubNews
ContactUs
Calendar of Events
Bulletin BoardMission
Board of Directors
History
Locations in City
A Day in the Life of a Member Virtual Tour
Steps to Membership
Frequently Asked Questions
Artists
Artist Biographies
Art Portfolios
Art Portfolio Links
Art Shows
Clubhouse Newsletter
Neighborhood Trips
Club Chat
E-Mail Links
Discussion Forums
Word of Mouth
Introduction
Project Is Implemented in Conception of a Web
Based Community that is Effecting a Social
Network that Includes Academic Non-Profit,
Community Organization Non-Profit, and
Corporate and Public Profit Sector Sites in New
York, United States and Internationally.
Introduction
Factors Enabling Engagement Success of a Web Based Community:
- Cohesion, Element of Design from which Members Have a Feeling of Belonging in Community;
- Effectiveness, Element from which Members Have a Feeling of Impact from Community;
- Help, Element from which Members Have Help from Community;
- Language, Element from which Members Have a Forum for Specialized Languages in Community;
- Relationship, Element from which Members Have Interaction and Friendship in Community; and
- Self-Regulation, Element from which Members Regulate Their Interactions.
Focus of Study
Study Analyzes in Survey and Regression the Significance
of Critical Factors of Engagement Success in Web Based
Community for Challenged but Rehabilitating Citizens,
Applying e-Commerce Factors of Cohesion,
Effectiveness, Help, Language, Relationship and Self-
Regulation to Club Access as a Case Study.
Research Methodology
Club Access Web Based Community Design Community Characteristic Client Engagement Benefits
Club Access Web Based Community
Constructs
Cohesion
Effectiveness
Help
Language
Relationship
Self-Regulation
Members in Need
HighIntermediate
Low
FulfillmentInclusionInfluenceShared Emotional Experience
Figure 3: Club Access Web Based Community Design
Research Methodology
Methodology of Study Analyzed Web Based Community of Club Access in 3 Stages of Analysis:
Stage 1 – Preliminary Study - Controlled Sample of Club Access Members in City Surveyed by Attitudinal Questionnaire Survey on Importance of Engagement Factors of Cohesion, Effectiveness, Help, Language, Relationship and Self-Regulation, in High, Intermediate or Low Scale, and Formulation of Hypotheses;
Stage 2 – Expanded Sample of Club Access Members in Tri-State and Continued Formulation of Hypotheses (Next Step); and
Stage 3 –Final Hypotheses and Statistical Interpretation – Final Study (Next Step).
Preliminary Analysis of Web Based Community
Most of Member Sample Indicated High to Intermediate
Importance in Cohesion (74%), Help (63%), Effectiveness (58%),
Relationship (50%) Factors, but Low Importance in Language
(29%) and Self-Regulation (26%) Factors, in Engagement of
Members.
Analysis of Web Based Community
Study Requires Further Analysis to Test Following Hypotheses:
H1. The Higher the Element of Cohesion in Design of Web Based Community for Disabled but Dexterous Members, the Higher the Engagement;
H2. The Higher the Help, the Higher the Engagement;
H3. The Higher the Effectiveness, the Higher the Engagement;
H4. The Higher the Relationship, the Higher the Engagement; and
H5. The Lower the Elements of Language and Self-Regulation, the Higher the Importance of Cohesion, Help, Effectiveness and Relationship in Engagement of Members.
Implications of Preliminary Study
Findings Imply Design Importance of Cohesion,
Effectiveness, Help, Language, Relationship and
Self-Regulation Factors, in Heightened Engagement
of Dexterous Rehabilitating Disabled Members in
Non-Profit Web Based Community.
Features of Collaboration Functionality that Are
Customized to Felt Needs of Members Facilitate
Community Engagement Factors.
Implications of Study
Findings Concurrently Indicate Importance of Member
Perception in Web Based Community.
Members of Club Access Clearly Perceive Benefits in
Engagement Factors, Enabled in Design of Art Galleries,
Links and Portfolios and Enhanced in Seriousness of Art
Shows on Sites.
Implications of Study
Other Findings Confirm Benefits of Including Students in
Non-Profit Web Based Community.
Students Indicated Increased Learning Not Only in
Technological Context of Community Web Design, but
Importantly in Social Context of Implemented Community
Sites.
Employees and Managers of Non-Profit Organization Desire
Further Interaction with University.
Conclusion
Study Identified Success Factors of Cohesion,
Effectiveness, Help, Language, Relationship and Self-
Regulation as Critical in Community Sites that Help
Dexterous Members.
Further Empirical Research Is Needed in Advanced
Study, In Order to Analyze Factors Not Only for
Dexterous Rehabilitating Members, but Also for Non-
Dexterous Disabled Members.
Study Is Facilitating a New Framework.