Post on 27-Mar-2015
Citizens AdviceInformation Kiosks
Malcolm TaylorCitizens Advice
FAQs
• What are they• What do they do• Why use them• New supplier• How much• How do I get one• How do I know what is
happening• What about security
What are they?
• A secure web browser• A regular PC• In a tough box• Touch screen, keyboard,
trackerball• Wheelchair accessible• View predefined list of
websites
What do they do?
• Can help people get information they need on the internet
• Content is categorised – can define your own screens
• “Safe” surfing• Lets have a look at the
screens
Why use them?
• Studies have shown that about a third of people using them find them helpful, some people didn’t need to see an adviser
• They are easy to use and encourage people to use sites like Adviceguide
• Can help people see advantages of using the internet
We have got a new supplier
• Via HP – company called “Kiosk”
• Cheaper, includes maintenance
• Tougher• Better security• Standard software• We own screen design• You can do your own
reports• “privacy screen”
How much?/How do I get one
• £4600 plus VAT includes– Delivery and installation– Installation/config of wireless
equipment and firewall– Configuration of customised
screens– 3 years on site support– Content updates– 3 years remote reporting
capability
• Order from HP• Order form on CABlink• There are a couple of other
options
What about reporting• Reporting is via a website which is accessible
from any PC with internet connection
Reporting
Reporting
Reporting
What about security?
• Physical – they have a hardened steel locked cabinet weighing about 50 kilos (110 pounds)
• They run a secure browser under a restricted account
• Content – blacklists, whitelists and a content filter which prevents people accessing inappropriate websites
• Network – they come with a hardware firewall which prevents people accessing your network
Citizens AdviceInformation Kiosks
Malcolm TaylorCitizens Advice