Volunteer Orientation

“Never doubt that a small group of thoughtful, committed citizens can change the world; indeed, it's the only thing that ever does” (Margaret Mead)

Expanding Minds, Empowering Individuals, Enriching Community

Circulation vs. Staffing Capacity

FY07 FY08 FY09 FY105600000

5800000

6000000

6200000

6400000

6600000

6800000

7000000

7200000

7400000

FY07 FY08 FY09 FY10 FY110

100

200

300

400

500

600

700

A little help?!

System-Wide Volunteer TrendsTotal # of Volunteers Total Hours Donated

Your mission should you choose to accept it:

•Bring community input

•Advocate•Commit 6 months

(or longer)

Volunteer Rights

• Meaningful assignments

• Treated as co-equal• Effective

supervision• To receive

recognition

Volunteer Perks• It’s FUN! - Rewarding nature of serving community

• Acquire new skills and gain recognized work experience.• Expand your social horizons.• Keep up with the latest books.• Contribute to the success of the largest, busiest, premier library

in North Carolina.

5

(and be appreciated for it.)

Volunteer Handbook• Every volunteer has an assigned schedule• Call us if you are going to be late or absent• Notify Volunteer Point Person (VPP) if you are

going on vacation or taking time off• Serve with same high standard of

professionalism as staff• Patron Privacy Guidelines/Confidentiality

Nuts & Bolts of Dewey• Collections / formats• E, ER, J, YA, AAF, M, R, W,

Bio, Reference• “Mc” vs. “Mac”• 100s, 200s, 300s, 741.5, etc.

Customer Service on the Floor• Directional

questions• Book

recommendations• Subject related

Reference Questions

Volunteer Contactsfor Matthews Branch Library

Nancy Granzen 704.416.5012

ngranzen@cmlibrary.org

Chris Morgan 704.416.5002

cmorgan@cmlibrary.org

Volunteer Program Contacts

Robin Doermann 704.416.5202

rdoermann@cmlibrary.org

Mark Engelbrecht 704.416.5201

maengelbrecht@cmlibrary.org

Thank you!