Emerging Technologies Anchored on the Cloud

Richard Thomas, Chief Information Officer

August 26th 2011

2

Richard’s Shed Wales, July 2011

3

> Faster clinical

development timelines critical

> Decreased R&D productivity

> Diminished pipelines

> Greater payer demands

Development Challenges

Bio-Pharma 2011

> Heightened

regulatory pressure > Increased scrutiny

by the FDA > Numerous global

authorities > 24x7 media

spotlight

Regulatory Challenges

> Higher costs > Lower earnings > Capital constraints > Expiring

blockbuster drug patents

> Healthcare costs accelerating past 17% of GDP (USA)

Financial Challenges

4

New Zealand • 4m people, 40m sheep • Dramatic scenery • Southern pacific • Innovation : Necessity

5

New Zealand • 4m people, 40m sheep • Dramatic scenery • Southern pacific • Innovation : Necessity First to split the atom (1919) The Jet Boat Electric fence Bungy Jump Disposable plastic syringe Tranquilizer Gun Shipping Frozen Meat First powered flight (disputed)

23,000 Professionals 60 Countries,127 Offices

6

Quintiles Central Lab

Quintiles Offices

Quintiles Affiliated Central Lab

7

8

Flexible Resourcing • Quintiles terrific staff

• Customer managed

• Global

• Guaranteed returns

• Transfer your staff to Quintiles

• Fully integrated

9

Challenges • Two corporate

standards

• Validated desktops

• Two laptops

• Two sets of systems

• Deals happen fast

• All about people

• Business Continuity

10

Challenges • Two corporate

standards

• Validated desktops

• Two laptops

• Two sets of systems

• Deals happen fast

• All about people

• Business Continuity

11 Meet Joe

12

Needed: Single click

provisioning

Any device, anywhere

• But, lacked strong business case

• Network, Storage, Server upgrades & standardization

13

LEGACY!

Any Personal Computer

And Through a Scary Wall of Fire

(Security Stuff)To a Server Where All My

Quintiles Stuff is(Funny people in IT run this)

Speeding Through the InternetMe

My Work Stuff.Safe and Secure

Anytime! Anywhere! Yay!

FlexDesk….Connect, Work….It’s That Simple

Any Personal Computer

And Through a Scary Wall of Fire

(Security Stuff)To a Server Where All My

Quintiles Stuff is(Funny people in IT run this)

Speeding Through the InternetMe

My Work Stuff.Safe and Secure

Anytime! Anywhere! Yay!

FlexDesk….Connect, Work….It’s That Simple

16

CRISIS 11/26/08 Mumbai 02/22/11 New Zealand 04/15/09 USA/WW H1N1 03/11/11 Japan 02/27/10 Chile 08/07/11 Dublin 01/25/11 Egypt 08/27/11 USA (Irene!)

Quintiles Central Lab

Quintiles Offices

Quintiles Affiliated Central Lab

17

CRISIS 02/27/10 Chile

CRISIS 02/27/10 Chile

18

Heavy damage to Quintiles offices -13th floor in Santiago closed, IT equipment destroyed

90 minutes later fully operational -Data recovered in the Quintiles Cloud -All data and desktops available pre-quake

Chile staff worked from home -unaware recovery executed -observed “it seems a little faster than usual”

19

CRISIS 01/25/11 Cairo, Egypt

20

CRISIS 01/25/11 Cairo, Egypt

Phones & Internet cut by State -Intermitted network access -Local data via Quintiles Cloud and Flexdesk -Communication challenges -Satellite phones as alternate, but risky

Civil unrest widespread -#1 concern : staff safety- worked from home -Local Internet Provider facility destroyed -3G air cards & dial-up modems issued -Google Earth used extensively to monitor the situation

21

CRISIS 03/11/11 Japan

22

CRISIS 03/11/11 Japan Quintiles Ops Center Bangalore, India -Tokyo Data Center Normal -Japan network online -Voice communications unavailable -Instant message & email ok

23

Meet Toshio Kurosawa Head of IT, Quintiles Japan

In Toshio’s words

24

2:00 PM We were spending busy Friday afternoon at the office. 2:46 PM Advance earthquake alert signal rang on some of mobile phones. 2:46 PM Suddenly, the office building moved & it was longer than usual. The move continued more than 5 minutes and during that period the building shake many times. 2:50PM News on TV alerted to the possibility of A huge tsunami & identified the epicenter.

In Toshio’s words

25

2:52PM Seems the earthquake stopped & we slowly started looking around. I send quick SMS to my family & I was so glad to get back SMS. 2:54PM We start checking for damage to our office and look around to make sure everyone is safe 2:55PM One of our fortunes was that we did not lose network connection or power so we started checking news on the Internet to get more information about the earthquake.

2:56PM Right after earthquake, all elevators stopped & mobiles were already hard to connect.

In Toshio’s words

26

2:58PM We did not get any alerts from our systems so we recognized that everything was working fine. 3:00PM The company announced that everyone can go home. 3:02PM I started working to check other floors and find some damage, but not serious, while the first Tsunami reached northern Japan.

3:20PM Met with senior management and reported no damage to IT. After that when I look outside, I saw smoke near our office.

In Toshio’s words

27

3:20PM At same time as manager meeting, TV news told us that the huge Tsunami was more than we expected and possibility of much death in that area. 3:30PM Back at my desk, some of our IT team start leaving office, but some of them already decide to stay overnight at the office because their homes were too far away to walk. 3:40PM When they get outside of building they see many people walking to their homes with their emergency bag and safety cap.

In Toshio’s words

28

3:46PM 1 hour past, TV news had been showing us live image of northern Japan & Tsunami. Death wave destroy everything in that area, it was hard to believe anyone could survive. We were starting to realize that the damage of this earthquake and Tsunami were huge with the possibility of more than 1,000 deaths. 5:00PM In IT, most had now left the Office, 4 decided to stay because their home was too far to walk.

In Toshio’s words

29

6:30PM I left the office to find my family. 7:30PM I met my family at the elementary school which was our temporary shelter. All of them were fine, even my 11 month old baby. She was sleeping without knowing what had happened on this day. 9:00PM I could go to my home with my family. There was some damage on the inside wall, glasses/dishes/plates broken & Books on floor. However, I was really glad that I could be home with my family. I know that there were thousands of people staying outside. <end>

30

Meltdown:Fukushima

31

Meltdown:Fukushima Rolling power outages in Tokyo 100km evacuation Flexibility essential for staff to resume work

32

SOCIAL : CRITICAL Maps & apps to find shelters, assess damage, navigate around

Twitter search messages(invaluable)

Facebook & SNS Not widely used, helped connect while real-time communications out especially with colleagues overseas

BUT - Radio was king!

Any Personal Computer

And Through a Scary Wall of Fire

(Security Stuff)To a Server Where All My

Quintiles Stuff is(Funny people in IT run this)

Speeding Through the InternetMe

My Work Stuff.Safe and Secure

Anytime! Anywhere! Yay!

FlexDesk….Connect, Work….It’s That Simple

-Standardize then virtualize -Bring your own IT -Common sense social media -Trust but verify -Cloud build out

Flexibility: any device anywhere

Collaborate: IP for everything

Social: open access

Manage: the service not device, Quintiles cloud is transparent to our users

The platform that Powers the Biopharma Industry Quick to implement, easy to use Better solutions, faster decisions…powering the New Health

+ +

Data

Source Systems

Process & Integrated Range of Capabilities

+ Quintiles’ Expertise

Thank you. Richard Thomas

Chief Information Officer

Richard.Thomas@Quintiles.com