DECISION MAKINGBaxter Healthcare Corporation

1) Summary

2) Define the Problems

3) Weight the Criteria

4) Solve the problems1) Period 1: Investigations haven’t figured out the cause2) Period 2: Investigations figured out the cause3) Period 3: Long-term

Baxter Health Began in 1931 as a manufacture of commercially prepared intravenous.

Baxter agreed to buy the unprofitable dialysis equipment maker Althin Medical A.B. of Sweden for about $130 million in cash, stock and debt to expand in the $7 billion renal care market.

During the summer and fall of 2001, 23 patients in Croatia died, as did 15 patients in Spain, seven in Taiwan, five in Germany and two in Colombia. Four additional patients died in the United States.

“Data from hospitals show that there

was more than one common element to all the patients” (Baxter spokeswoman Patty O'Haer )

“There is no information linking these deaths to the dialyzer” made by Baxter (Tanya Tyska, Baxter spokeswoman)

Define the Problems

Compensation Lawsuit

Victims’ families Government

Losing prestige Losing market share

Weight the Criteria

Solve the problems

Discontinue and recall the products in question Dialyzers: A, AF and AX series dialyzers

Support victims’ families Pay money Treat them with the best respecting

Organize objective investigations: Internal External

Upgrade products Safely Modern Cheap …

Maybe change product’s brand