Post on 29-Dec-2015
Chapter 3
Communicating in a World of Diversity
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The Advantages of Workforce Diversity
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Obtaining More Views and Ideas
Understanding of Diverse Markets
Accessing a Broader Pool of Talent
Challenges of Intercultural
Communication
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Connecting with Diverse Employees
Working Together Closely
Sending and Receiving Messages
Negative Attitudes
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•Ethnocentrism•Xenophobia•Stereotyping
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Cultural PluralismAccepting multiple cultures on their own
terms
•Avoid Assumptions
•Avoid Judgments
•Acknowledge
Distinctions
Legalities and Ethics
Seek MutualGround
Withhold Judgment
Send HonestMessages
Respect CulturalDifferences
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Social Differences• Attitudes about work and success• Concepts of roles and status• The use of manners• Concepts of time• Orientation toward the future• Openness and inclusiveness
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Age Differences
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Multiple Generations
Gender Differences
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•Cultural Bias•Workplace Roles•Communication
Religious Differences
Personal Beliefs
Workplace Issues
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Ability Differences
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•Sensitivity•Respect•Assistance
Adapting to Any Business Culture
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Personal Biases
The “Golden Rule”
Tolerance, Flexibility, and Respect
Patience and a Sense of Humor
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Adapting to U.S. Business Culture
IndividualismEquality
Opportunity to pursue dreams and goals
Privacy and Personal Space
Time Schedules
ReligionNo single religion
Communication Style
Content and transactions not relationships or group harmony
Studying Other Cultures
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•Research •Practice
Studying Languages
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Career Opportunities
Social Situations
Business Relationships
Writing Clearly
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Word Choice
Transitional Elements
Numbers and Dates
Avoid HumorAnd Popular Culture
Conciseness
International Addresses
Slang, Jargon, or Idioms
Audience ExpectationsUnderstand and meet expectations
Speaking and Listening
• Speak slowly and clearly
• Don’t rephrase, unless it’s needed
• Look for and ask for feedback
• Don’t “talk down” to anyone
• Double-check for agreement
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Translators or Interpreters
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Written Communication
SpokenCommunication
Help Others Adapt
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Expedite Communication
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