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Smart Government: What does it mean for trade?

Nick Small

CHANGE. DELIVERED

CHANGES AFFECTING TRADE

Customs Organisations must be agile, efficient and technologically relevant

Younger generations

have grown up in a digital world and have digital

expectations

Trading Businesses are

smaller and niche

More traders and users are

connected and online than ever

before

2

TECHNOLOGY TRENDS

3

• Sensors (RFID, Cameras), Platforms (Devices), and API’s

• Visualisation and analytics

• Volume, variety….but the key is velocity Big Data

• Feedback, input, knowledge, trends are instantaneous

• Enterprise 2.0 (collaboration)

• Know your customers (through Big Data)

Social Government

• Smartphones and tablets (not SMS)

• Mobile Payments

• APIs and Mobile Apps Mobile

• G2G, B2G, C2G

• Machine to machine Connectivity

BIG DATA

Sensors and Digital Fingerprints

Virtualisation and Analytics

Data velocity Semantic Technologies

Data as a strategic asset

4

MOBILE

5

Mobile platforms offer a cost efficient way to communicate with customers and employees. Some important considerations:

Smartphones will replace

SMS...its only a matter of time

Access to data and

information anywhere

Mobile Payments are a must

Sensor - more than just

GPS…

SOCIAL MEDIA

Effective Communication Mechanism to stakeholders

Empowers citizens to provides government feedback – Mistakes are exposed quickly

Government Collaboration via Enterprise 2.0

Big Data opportunities for improved risk management

6

CONNECTIVITY

7

The world is online – the need to conduct

business online is ubiquities

Increasingly more machine to machine

communication

Citizens and Businesses expect their

governments to talk and share data

Multiple means to track and trace

Risk Management will increasingly

be about real time threat awareness

CBM will require government and

ministry data exchange

WHAT DOES THIS MEAN FOR CUSTOMS?

Governments must be increasingly agile

Plan for Organisational Change Management

Implement Standards and Architecture for Interoperability

Reduce Complexity in IT where possible

Plan for the future (extensibility)

Publish datasets (Data consumed by developers creates the new truth)

Less DBA’s; More Mathematicians, Statisticians, and Modellers

Cyber-security and Data Protection

8

GAME CHANGERS IN THE FUTURE….

3D Printing

Advanced Mobile Sensors

Collaborative consumption/Sharing Economy

BITCOIN and E-Currencies

Google Glass

9

FOR MORE INFORMATION

For more information on Crown Agents and our work implementing innovative IT solutions to facilitate growth and trade, please contact:

Nick Small, Director IT nick.small@crownagents.co.uk

- or –

Eric Okimoto, Senior Technology Consultant eric.okimoto@crownagents.co.uk

Or visit us online at:

www.crownagents.com