Post on 13-Mar-2022
CONSUMER GOODS COUNCIL OF SOUTH AFRICA Block D | Pinmill Farm | 164 Katherine Street | Barlow Park | Sandton | Johannesburg | 2148
Tel: +27 (0)86 124 2000 | Fax: +27 (0)86 685 2751 | Web: www.cgcsa.co.za VAT No 4510 10 11 34 | Reg No 1982/006710/08
DIRECTORS
G Ackerman Co-Chairman - Chairman, Pick n Pay Stores Ltd | J Vorster Co-Chairman - Chief Executive Officer, Clover | G Mangozhe Chief Executive Officer; CGCSA | D Smollan Chairman, Smollan Holdings | G Kirk Chief Executive Officer, Exclusive Books | HA Joubert General
Manager, Mars Multisales Southern Africa | S Sonn Managing Director, Woolworths Foods SA | C Maponya Chief Executive Officer, Maponya Group | P Spies Chief Growth Officer, Tiger Brands | R Behrens Financial Executive, Tiger Brands | M Neethling Business Executive: Groceries,
Pioneer Foods | B Botten Divisional Managing Director, SPAR Southrand | R Rushton Managing Director, Distell | D North Group Executive - Strategy and Corporate Affairs Pick n Pay Stores | Tony Da Fonseca Chairperson, FASA | Luc-Olivier.Marquet Chief Executive Officer,
Unilever | B Olierhoek Chairman & Managing Director Nestlé (South Africa) (Pty) Limited | B Pietracci BU President Coca-Cola | G Antoine Country Manager L’Oréal | N Kalla Managing Director Amka Products(Pty) Limited
CGCSA COVID-19 INTERVENTIONS
14 April 2020
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Consumer behaviour
Panic buying
RP: Gwarega Mangozhe/Matlou
Setati
CGCSA and members embarked on consumer
education and assurance drive via media.
Ongoing. Over 15 media interviews
done and more being undertaken as
and when requests arise. Key message
is to urge consumers not to panic buy
and companies not to hike prices
unnecessarily. Most media houses
needed assurance on the capabilities of
the supply chain. CGCSA provided
assurance that the sector is stable, and
this was supported by food and
beverage being marked essential
service.
Hygiene protocols Unclear and fragmented Hygiene
protocols for retail and
manufacturing facilities.
RP: Matlou Setati
CGCSA and members embarked on consumer
education and assurance drive via media.
Reinforced by in-store and in marketing
material as well as on social media platforms.
Ongoing. We have been made aware
that member companies are being told
by law enforcers that store employees
and truck drivers should be wearing
gloves and masks in relation to COVID-
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Consumer education aligned with World
Health Organisation and Hygiene Regulations
of the Department of Health
19 and are being fined or stores are
being closed.
We have written to the Ministers of
Health, Department of Trade, Industry
and Competition, as well as the DoH
Food Control, South Africa Police
Service over the weekend to request
that all government departments are
informed of when gloves and masks
are to be used, reinforcing that this is
in line with the World Health
Organisation’s recommendations.
Members urged to continue sharing
the WHO/DoH info when approached
by law enforcement (labour, health &
security).
Positive cases at
retail/manufacturing sites
Protocols being developed on steps that
must be taken should employees test positive
for COVID-19.
Protocols will include process to be
followed, key persons to contact,
protocols for deep cleaning the sites
(disinfecting) as well as guidelines
regarding site closures during cleaning.
To be shared with members by
Wednesday,
Social distancing
protocols
Social Distancing Protocols not
explicitly prescribed by regulations
leading to individual interpretation
Social distancing at retailers and
manufacturing facilities - a work in progress.
Retailers implementing distancing by using
Ongoing. Retail and manufacturing
facilities to ensure social distancing of
employees and customers at all times.
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at enforcement and implementation
level.
trolleys and markings on the floor in till
queues.
Manage productions on minimal staff
where possible. Manage people in
stores to avoid enforcement for non-
compliance.
Social distancing and rule of 100 which was
then amended to 50 people (funeral
gathering) is transferred to the work floor by
enforcement official,
Requested clarity as to the 100/50 being
inclusive of employees in facility.
Currently there is application of 50
people (including staff) as per Minister
of Police’s interview. We have
submitted this to the DTI for further
clarity. In our opinion, the 50 people as
per regulations is a requirement for
funeral gatherings and none is
prescribed for manufacturing and retail
stores as yet.
HMR
SAPS shutting down HMR counters
in stores.
RP: Abie Nelson
Working daily with SAPS NATJOC / Core
Command Centre and the military to resolve.
Ongoing. List of essential food and
beverage requested from the DTI.
SOPs has been drafted to define the
type of food and non-alcoholic
beverages outlined in the COVID-19
regulation Annexure B part A1.
Operation for HMR (pre-prepared
meals for takeaways)
Seeking written confirmation on options to
enable the continued operation of HMR
Included in terms of regulation – will go to
NATJOINTS for decision and clarification.
Ongoing. No feedback as yet and not
clarified in the latest amendment of 2
April 2020. Thus, sale of Hot Meals is
currently unclear if to be sold or not.
Clarity on regulatory interpretation Business for South Africa’s lawyers have
released legal opinion citing that hot
meals are permissible and in line with
regulation.
CGCSA advises members to not sell
HMR yet until official clarity is provided
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by COGTA. This matter has also been
logged with NATJOINTS.
Uncooked food Seeking clarity from COGTA on regulations
regarding uncooked foods.
Informal traders permitted to sell
uncooked food (per Circular No. 9 of
2020 from COGTA), however, no clear
direction as yet regarding HMR, which
is creating confusion.
This clarity will also assist with
interactions between law enforcement
and retailers.
Convenience Stores The convenience stores are not allowed
to sell HMR, clarity is sought.
C-Stores normal operating hours was 24
hrs, with the lock down, operating hours
have not been defined for c-stores, thus
clarity is sought from NATSJOINTS.
Alcohol Listed as non-essential item Liquor industry has lobbied government on
this.
Government has acknowledged receipt
of the letter sent through by liquor
industry and have advised that they will
respond to proposals made this week
some of which include off consumption
and delivery of liquor to be permitted,
Limited hours of opening and closing
and good hygiene and social
distancing. The Gauteng Liquor Forum
has issued an ultimatum to the
President that he relax the regulations
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or else they will proceed against him in
court. We have agreed as a council that
we do not advocate for this approach
and will await government feedback on
the letter sent through by the liquor
industry.
Looting Numerous incidents where liquor
stores experienced a spike in looting.
Submission to request the
transportation of goods to safe
warehousing storage has been
submitted. Awaiting response.
Supply chain Alcohol industry has raw material that is
grain based and the agriculture industry
is experiencing challenges. Due to the
closure of the alcohol industry, raw
material such as barley, apples etc., are
perishable goods. The supply chain is
negatively affected.
There is a shortage of yeast currently as
there has been a spike in people making
their own concussions of liquor. This is a
serious health risk to consumers.
Agility and education As the ban on alcohol will possibly not
be lifted during lockdown. It’s important
for alcohol industry to start thinking
about up and down stream
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opportunities such as education on
abuse of alcohol and support the
government to contain alcohol abuse.
Manufacturers are working with
taverners encouraging them to adhere
to lockdown regulations as well as
started a poster campaign before
lockdown outlining safe behaviour eg.
No sharing of bottles, cigarettes etc.
Tobacco Not being allowed to be sold
considered to be non-essential.
Tobacco industry has lobbied government on
this. Minister of Tourism has denied request
to sell Tobacco.
Ongoing.
Western Cape/Garden Route Selling
Tobacco
Causing confusion in industry. Minister Cele announced that
cigarettes are not going to be sold
anywhere, including Western Cape
because the lockdown regulations are
national and apply to all provinces and
municipalities.
QSR Not categorised as essential service
RP: Linda Drummond
Letter drafted to petition government and will
be issued on 01 April 2020. To Lobby
community leader.
Ongoing.
Transport Taxi challenges Companies that arrange private
transportation for their employees may
operate that transport outside of the
prescribed public transport hours.
Ongoing. Transportation regulations
have been amended to allow
companies to transport employees (if
full load transported, masks shall be
provided and worn, otherwise follow
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The wearing of masks by commuters in taxis
if 100% capacity has been rescinded.
Regulation now is only 70% capacity.
number allowed per size of transport as
provided in the regulations).
Companies are urged to provide
transportation if shifts fall outside the
allowed times (Use annexure C and
CIPC permit for law enforcement
identification).
Amendment of 02 April 2020 has
reverted to 70% loading capacity
allowed. Minister of Transport also
issued a statement to reiterate this.
However, it is not clear if the
requirement to use prescribed masks is
being repealed as transport regulations
not yet amended (COGTA regulations
amended 02 April 2020, which state -all
directions in respect of hygiene
conditions and the limitation of
exposure of persons to covid-19 are
adhered to-see 11 (C) a)-further refers
to transport Minister to issue further
directions.
Permits for deliveries Permit to deliver essential goods
and services
There is been improvement, however, time
delay is the problem due to law enforcement
stops.
Clarity is still sought as to whether non-
essential goods can be moved for
safety reasons as well as to ensure
reduced congestion at ports.
Public transport
operations
Taxi operations There was improvement on 01/04/2020.
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There has been a challenge around taxis
because the initial regulations said the taxis
must be half full, and now that has been
relaxed to 70% full with people wearing
masks.
No relief fund for taxis and public
transport
The Taxi Relief Fund is being launched on
Tuesday and requires private sector to
contribute. More information will be available
by tomorrow.
Taxi fares are currently being increased
and impacts essential services workers.
Taxi associations are not allowing
privately arranged worker transport to
access townships in KZN.
Timber goods Law enforcement Message is not consistent and not allowing
structural timber, pallets etc. to be delivered.
Timber-related issues resolved. Timber-
related issues resolved. The supply of
timber products such as Trussell is
allowed for building, as housing for
homeless people needs to be built.
Cross border trading is being blocked;
however, progress is made and now have
direct contact with SAPS.
A working group dealing with these
issues being formed and issues to be
red flagged. Clarity needed as to
whether packaging and raw materials
for non-essential goods can still be
exported e.g. Bottles for beer filling as
well as raw material for brewing.
Business shutdowns Timber grower in Empangeni was shut
down by dept of Department of Labour
for staff not wearing masks and gloves.
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Timber companies Companies have embarked on the legal
routes. Need to know when the SOPs will be
published as critical in operations
Cross border
challenges
Blocked chemicals Certain chemicals are blocked. Need to lobby
for all chemicals across the board to be
exempted.
Chemicals for use in essential goods
must be released. Companies to submit
motivations to SARS for urgent release.
Competition
Commission
Price gouging Meeting was held with Competition
Commission on 01 April 2020 to address
concerns. All major retail & brand CEO’s
dialled in. Deputy commissioner encouraged
transparency in pricing and for open
communication going forward as well as
stricter enforcement with franchise stores.
Minister Patel announced that evidence
has been collected and that he
anticipates decisions will be made
quickly against companies and
individual profiteering. Queries still
being received by stores which we are
verifying authenticity of. Follow up
made with DTI regarding formal
exemption by industry only received an
email advising exemption is granted
and no formal gazette.
Consideration for a close
collaboration with ITC.
Number of structures are being put in place
to manage the collaboration.
COVID-19 pandemic needs to be managed,
to action a collaboration between two
industries (strictly for COVID-19 related
circumstances only).
Waiting for feedback.
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CIPC Organizations not getting 48hrs
turnaround times from CIPC when
escalated.
System issue that they are looking into. Ongoing.
Masks and gloves Wearing of gloves and masks by
staff in retail stores and closing
down of stores as result of this
There are inspections and facilities
are being closed if not adhering to
wearing gloves and masks.
Engaging with relevant authorities to provide
clarity on the regulations relating to this
matter.
Working daily with SAPS Natjoc/ Core
Command Centre and the military to resolve.
Ongoing. Members urged to continue
sharing the FSI/WHO/DoH info when
approached by law enforcement
(labour, Health & security).
Shortage of PPE There will be inspections and facilities will be
closed if not adhering to wearing gloves and
masks.
Ongoing.
Masks and gloves PEE SA has only 8 days of
supply left and will take 30 days to get to SA
from China.
Ongoing. Transnet has also raised
issues of lack of PPE’s and if relaxation
happens, they may not be able to
capacitate their workforce if they can’t
do testing and provide PPE for staff.
Risk assessments for regulatory
adherence
Need to develop an easy guide for employers
to use even after lockdown.
The Occupational Health and Safety Act
requires employers to ordinarily conduct risk
assessments and put in place measures for
safety.
Department of Labour is using the
occupational health and safety
regulations on health and safety for
hazardous and biological agents’, where
employers are required to provide
masks and gloves for employees.
Therefore, we recommend that essential
businesses that are operating conduct
risk assessments to mitigate the current
COVID-19 related risks. This will assist
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should Department of Labour’s
inspectors require the employees to
wear gloves and masks to present them
with the risk assessment results.
This will also be important on the
recovery post lockdown.
Forecourts are told not to use mask
and gloves.
Need to conduct risk assessment is critical to
show interventions that employers have
undertaken.
Ongoing
Updated mask requirements Recommended to wear cloths masks.
Screening when entering the workplace.
Cloth masks are recommended to be
worn by all South Africans. A workplace
guideline is being drafted at NEDLAC
and will include guidelines on masks.
Employers need to investigate
solutions to conduct screening in the
workplace.
Rental arrangements:
Malls
Shopping Centre rent National retailers seeking deferral of
mortgage bonds for relief from rent
payments during lockdown. Regulations
currently exempt mall owners and various
sectors from the comp. comm law which
allows them to sit and discuss rent issues etc
Ongoing.
Non-payment of rent Escalated to government from the perspective
of tax breaks and repo rate cuts.
Landlords not receiving rental from
tenants, managing agents are also
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Struggling shopping centres need to access
the Disaster Relief Fund, however, there is a
possibility that they will not benefit as the
Disaster Fund is set up for SMMEs.
affected, this will impact employees –
this can’t be resolved by government.
Shopping centre association needs to
consider a consolidated and united
approach and consider the repo rate
reduction and give the relief to the
tenants.
Rental by retailers Number of retailers sending letters to indicate
intension not to pay rent has increased.
Rates and taxes concessions have been
submitted to COGTA.
Regulating the trading hours by industry
submitted to COGTA for the shopping centers
and Malls – 7am – 8pm (Monday to Friday)
8am-4pm (Saturday and Sunday)
Procurement Emergency procurement Currently only covers essential foods, need to
open up to other goods.
Awaiting feedback.
Essential goods and
services
Non-Alcoholic beverages being
removed from shelves.
Retailers selling non-alcoholic beers eg
Bavaria, etc. being asked to stop selling.
To discuss with all retailers.
Interpretation of, and clarity
regarding, regulations and
enforcement thereof.
Seeking legal advice regarding regulatory
clarity on the following: what is classified as
food and what isn’t; chocolates and
confectionery; biscuits, cakes and desserts for
consumption at home; pre-cooked and
packed home meals for delivery; animal feed
Waiting for legal opinion on this.
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(farm animals/pets/sports animals); hygiene
products (including disinfectants, air
fresheners, pesticides); personal care
products; newspapers and magazines; raw
materials (all raw material for food or only
those for essential foods?), etc.
Clarity on essential foods There is a still a need to provide clarity to SAPS
of the essential food items and clarity that it’s
not only non-luxury items of food that are
essential foods, but also foods prepared in
stores.
SOPs on regulations are being drafted
to be utilised by SAPS. These will
provide details on the food items
included.
Lockdown extension Need to clarify if any sectors will be allowed to
operation after the extension of the lockdown.
Number of submissions have been
made, thus a need to clarify if traction is
made on all submissions for essential
services and goods. Retail industry
needs clarity on the sale of goods such
as building material, baby clothes,
pesticides and chemicals sold in retail
(e.g. Doom).
Employment &
Labour
Essential services labour and
employees demanding extra pay
Ongoing.
Foreign labour Automatic extensions have been granted. Closed.
Industrial action. Staff in the poultry
industry don’t want to work.
Ongoing
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TERS, UIF and Disaster Management
Fund
There has been finalization on how the TERS,
UIF and disaster management fund agreement
on how it will be paid out.
FAQs have been prepared and will be
published today.
Initially businesses were required to
declare financial distress, however
through lobbying that clause has been
removed to be able to claim for TERS for
employees.
The document on employee and
transport in the workplace has been
circulated and would like response by
today.
Strike Action: Legal opinion states that
essential businesses operating during
lockdown are allowed to strike, thus
need to refer the matter to the CCMA
for a dispute declaration and resolution
process.
Businesses need to improve the
relationship with union representatives
and start engaging on the workplace
process to return to work.
Masks and UIF Payments still a
challenge in the workplace
Concerns about UIF payments
Section 16 of Occupational Health and Safety
Act requires that the CEO take the ultimate
responsibility. If no one in the organization
undertakes, it falls in the ambit of the CEO.
Awaiting UIF gazette
Looking at possibility on cloth masks.
Use of scarves and existing cloth are
50% effective which are washable. Need
to be tested by Medical Experts.
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Return to work by non-essential
sectors
Infection rate will determine the timing
of the lockdown.
Thus, return to work by non-essential
sectors will be a phased in approach to
keep the workers safe.
Industry needs to put in measures in
preparation for return to work.
Cigarettes and alcohol will be a
challenge as there are health concerns –
govt is encouraged by the reduction on
crime - however the challenge with
tobacco – will lead to un intendent
consequences in price gauging and
illicit channels as informal sector can
sell.
Need to start a formal process for post
21 days – economic activity, movement
is needed but not gatherings.
Alcohol industry need to start thinking
about up and down streams
opportunities, education on abuse of
alcohol and support the govt to contain
alcohol abuse.
CATEGORY ISSUE ACTION STATUS Tracking
UIF and TERS payment is still a
challenge, how it will be paid – different
views from ministry and industry.
NEDLAC meeting took place yesterday.
Awaiting feedback.
PPE task team set up, including masks–
meeting on Wednesday – working on
guidelines on the essential sector and
restarting after lockdown.
Law enforcement Employees and taxis utilised by
critical staff being turned away by
law enforcement with differing
permit requirements.
Clarity requested from Minister Patel,
Minister Cele as to the documents needed.
Currently Annexure C, CIPC certificate used
by most companies as identification.
Ongoing. Transport regulations
amendment has included use of
company transport provided conditions
of the regulations are complied with.
Transportation regulations have been
amended to allow companies to
transport
Companies are urged to provide
transportation if shifts fall outside the
allowed times (Use annexure C and
CIPC permit for law enforcement
identification). To share best practices
email us on fsiservices@cgcsa.co.za
Spike in criminal activities
Spike in the theft of cigarettes and liquor.
Retailer advised to remove these from
displays.
To monitor
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Safety concerns City Deep is not considered safe at this point.
Meeting will be held on 08 April to
investigate movement by train to City Deep
depot.
To consider non-essential services as
well.
Social Grants Staggering
Crowd control and social distancing
at retail stores
Shortage of cash
Engaging with SASSA and relevant
government stakeholders
Working daily with SAPS NATJOC / Core
Command Centre and the military to resolve
Engaging with retailers to request that they
have sufficient cash available
Ongoing
Ongoing
Ongoing
Donations SA Gov requested business to
donate non-perishable foods for
people in need / feedback on a
voucher system / Solidarity fund
donations.
RP: Linda Drummond
Member communications sent out on 31
March with information on specific items
required for donation / invitation to join a call
regarding a voucher system / Solidarity fund
donations. Members requested to indicate if
they will be making any donations.
Ongoing. Voucher system exploratory
call held on 31 March. Companies that
are interested will form part of a pilot
in the Western Cape.
Discussions regarding non-perishable
foods and Solidarity fund to be held
this week.
Informal traders Informal traders and sole
proprietors are part of the essential
service– the closure was meant for
Sunday market traders
Clarity to the law enforcement agencies will
be provided.
Completed. Informal traders, groceries,
wholesale produce markets, spaza
shops allowed to trade ONLY Informal
traders to get written permission from
a municipal authority.
Fresh produce market and provision
of food
Trading started today not perfect but better. Added to amendment R.446 02 April
2020.
Spaza shops All spaza shops should be open including
informal food traders but must get a permit.
Added to amendment R.446 02 April
2020.
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Draft amendment regulation is being
submitted to command council and will
correct the confusion of exclusion of informal
traders and sole proprietor. Thereafter work
with law enforcement to communicate.
Added to amendment R.446 02 April
2020.
Registration of informal traders Gauteng will test a tech solution for informal
traders to be registered. This is not a CIPC
certificate, but an interim solution. If pilot is
successful in GP, it will be rolled out to other
provinces.
Ports Congestion at ports impact supply
chains
Durban port is currently operating at 50%
with high absenteeism. Container terminal is
operating at 30%. Matter is being escalated.
Members urged to submit motivation
and indicate if perishable product and
urgent to essential goods and services
for processing by SARS.
Port capacity – has improved
Awaiting feedback on movement of
cargo from ports to storage facilities, to
ensure that trucks are not stopped by
law enforcement and fined for
transporting non-essential goods.
Challenge – clarity on sanitization of
containers and handling thereof at the
port is needed
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Signed SOP on cargo coming into SA for
all types of cargo. Signed SOP is
available on the ITAC website.
Congestion at Durban port and City
Deep
Members called upon to come up with plan
to submit on how to minimise movement at
port
The regulations been amended to
enable cargo to be offloaded from
ships but applies to essential goods
and allow ports are not clogged up
Working group set up to deal with any
matters.
30% operation will result in the loss of food,
need to be escalated. KFC is biggest buyer of
chicken in SA.
Notice issued by Maritime Authority SA, will
resolve the problem if can be implemented
by Minister of Public Enterprises and
Transnet.
Shipping lines are making their own rules –
not moving any goods except for essential
goods – there is a disconnect.
Possible regulation coming out to state that
all cargo will be released.
Ships in the water are not allowed to dock,
they will bypass SA – essential goods like
medicine will be given to other countries and
Members urged to submit motivation
and indicate if perishable product and
urgent to essential goods and services
for processing by SARS.
CATEGORY ISSUE ACTION STATUS Tracking
challenge will be getting those back. Need to
escalate and resolve.
Critical Import & Export Control
Permits
ITAC import or export permit applications for
disaster relief as a result of COVID-19 must
be submitted electronically. In the case of all
other permit applications, the industry is
advised to submit applications after the
lockdown.
Retailers and Brand owners need
clarity on non-essential goods.
Will the law enforcement stop non-essential
goods being brought into the country?
Number of staff are undermining conditions of
COVID 19.
Masks and other products are stuck in ORT
and not released due to ITAC constraints
unable to release certificates.
Report will be circulated.
Construction Interpretation of regulations Plumbers, electrical and maintenance, require
clarity as they provide essential service –
should they register on CIPC?
Need clarity on whether such workers still
need to apply for the CIPC certificate if they
are doing government work.
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Industry concerns around exclusion Industry feels are not considered essential
Ministry submission is required.
Supply chain stability
and visibility
Supply chain efficiencies Surveys sent to retailers and manufacturers to
understand where there are issues in meeting
consumer demand for essential items
Poor response to survey. Survey results
to be collated and evaluated
TBC
HMR (Stock management) Supply management by limiting quantities
sold.
Ongoing. No feedback as yet and not
clarified in the latest amendment of 2
April 2020. Thus, sale of Hot Meals is
currently unclear if to be sold or not.
The Department of Trade and
Industry and DoH made several data
requests to build a visibility
dashboard. This requires
dashboards for retail-level spending
tracking, supply and demand
patterns, for short-term and future
projections for categories like Food,
PPE and Sanitizer etc.
The various sectors have indicated
they are struggling to find a unique
identifier that can bring all sectors
together.
The aim is to track consumer spending and
seek appropriate ways of remedying the
situation in cases where commodity
shortages are arising. We will use the GS1
Product Identifier and Data pool as a basis for
aggregation.
We will tap into EDI hubs e.g. Vodacom and
GS1 Product Data Pool.
Key retailers, manufacturers and healthcare
will share data on a more frequent basis such
as, daily, two or three-day intervals or weekly
which will inform prompt decisions.
In progress. There is consensus to use
the Standards and GS1 unique
identifiers to bring the data set
together.
Explore using the same infrastructure,
to see if we can combine food, medical
and pharmaceutical on the same set of
dashboards.
First prize would however be to use
real-time data to demonstrate the
value of full value chain visibility.
Need to clarify at what level retailers
are able to report on stock-outs or
what is happening with prices.
SADC trading Releasing of goods from warehouses is critical. Will be part of the SAPS SOPs that are
being drafted.
Technology Two international links are down Traffic is being rerouted to Seacom and SAT4
CATEGORY ISSUE ACTION STATUS Tracking
Mthunzini link Currently being linked to GP and labourers
have been requested to stop working as they
worked across provinces. If this network is
unable to be set up, it will impact on
networks in SA.
Ongoing.
Cyber crime Education needed to address the increase in
cybercrime.
Call centre operations
and international
service
Names of 24 affected company submitted
and awaiting permission to operate.
Ongoing.
Durban call centres still closed. Require the
directive from govt to allow operation as
organization will not operation in call centre
environment if this directive is not issued as
they fear law enforcement.
Ongoing.
All call centres are opening today.
Need clarity on how a non-essential
organisation can install software in its
operations to enable working from
home capability if organization is not
an essential service? What process to
follow?
Recommendation is to have the IT
service provider to conduct that
function, if internal, use essential
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maintenance service Section 32 and 33
on annexure B of the regulation, this
includes payroll services.
The CEO must provide the permit.
Synergy between
government
departments
Mixed messages and
communications issues
Individual misinterpretation of the
regulations by different departments
Liaising with various government
departments and enforcement agencies to
get clarity, consistency and alignment
Encouraging the different departments to
engage more and synergise
Can District Councils make own laws differing
from National regulations and Acts?
Ongoing.
Agriculture Unlawful inspections Engagements with Minister Didiza currently
underway.
Need to use the regulations and
interdict where required. Police and
inspectors come unannounced.
Challenges Informal sector is not operating
optimally, registration at municipality
level is not efficient.
Spiking of global food prices such as
rice and more. Engaging with
Competition Commission on global
price movement.
Challenges: financing, payment of
suppliers, food availability, with the
extension of lockdown these challenges
continue.
CATEGORY ISSUE ACTION STATUS Tracking
Real estate Security and cleaning services Security and cleaning services have been
increased.
Permits have been issued.
There are improved service operations with
the malls.
Maintenance issues require attention during
this period.
Public transportation, essential service
sector doesn’t have a representation in
the intervention forum.
SANTACO was part of the meeting with
Minister of Transport about mixed
messages. It’s a high-risk area and
needs to be managed properly.
Glass manufacturers Non-essential service The production of glass is key to store
beer that is already manufactured, if not
will lead to production loss.
Clause 24 of the regulation is key as it
relates to the production of essential
services. This could apply to raw
materials that are used prior to
production, such as logistics, and this
clause could be a safety net.
Health Testing and treatment Further testing is required and prepare for
influx to hospitals
Tertiary hospitals are short on PPE – public and
private hospital are inundated with patients
Support govt in containment phase
through hygiene practices messaging
and social distancing.
Sourcing of test kits and extend testing
– private labs are looking at reduced
cost.
CATEGORY ISSUE ACTION STATUS Tracking
Vaccine and treatment – we are 18 months
away from vaccine, still to determine immunity
after treatment.
Inconclusive information on the drugs that are
currently being used if they are working
Track and trace and manage the
containment – 10k field workers in
communities and townships to conduct
screening and refer to private testing
facilities if suspect a case. Industry has
sponsored the cellphone, branded
uniform – t-shirts and caps.
Facilities filling up – lack of supplies for
PPE, stock level in the country critical
Trying to source the ventilators, PPE
from non-traditional sources.
Public sector is experiencing the
shortage; thus the sourcing is trying to
supplement supply.
100 million masks have been circulated
to health workers. 400 million are
sourced from Israel.
Private facilities have agreed that they
will not turn back COVID-19 public
patients, however a tariff needs to be
agreed with government.
Discussions on medical aid to release
their reserves of 25%.
CATEGORY ISSUE ACTION STATUS Tracking
COIDA has about R25bn outstanding
payment on approved claims to doctors,
needs to release those payments.
General Industry impact survey Genesis Survey completed. Awaiting final
analysis.
Genesis will circulate the survey results,
however, here are some insights and
possible recommendations thus far:
Nature of current challenges are starting
to be understood – social and economic
impact is being outlined with different
scenarios
Need to outline how to get some part of
the economy up and running
Risks
Transmission of virus
Employment risks
Economic risks
Principles
Sectors that feed into essential sectors,
how to get them operational
Add to essential goods and services
CATEGORY ISSUE ACTION STATUS Tracking
Restarting industries of high-risk value
products and exports and non-essential
perishables goods like flowers
Increase health and safety matters
What must be kept under lockdown –
schools and universities will possibly be
last to operate
Irretrievable damage is high such as
payroll, perishable goods
Look at remote working, how to restart
the supply chains
Education – there is some work taking
place in that area with possible
solutions, however still early stages.