CraigOrrock

Project & Programme

Management Professional

Craig Orrock Project Professional

Professional Profile

Entrepreneurial-minded professional –• specialist in business improvement, development

and research• combines solid analytical & creative abilities with

a rigorous and incisive, yet sensitive, approach to problem solving

• strong background in management reporting and systems development & implementation

• resourceful, prudent & discrete • sound inter-personal and communication skills• service-oriented, building cohesion, trust and

mutually beneficial relations

Chartered Management AccountantHonours Graduate in BusinessCertified Professional Behavioural AnalystCertified Professional Values AnalystCertified Attributes Index Analyst

Search Engine Optimisation trainedGoogle Analytics trained

Craig Orrock Project Professional

Process Development 1

• Co-creation of industry-leading Maxiima© “customer journey”(operating standards)

• Maxiima© contributed 40+% of revenue

• Maxiima© drove the growth of company from £300k to £1.1m in sales turnover over 3 years

•

Craig Orrock Project Professional

Process Development 2

• Development of consulting products & processes

•

• Development of detailed process maps to clearly demonstrate the logic, flow & (inter) connection of & between processes

Craig Orrock Project Professional

Process Development 3

• Creation of detailed process narratives describing –

– underlying operating principles of the process

– actions to be completed within the process

– the desired effects to be achieved by the process

– the particular practices necessary to achieving the aims of the process

– links to & use of related forms & logistics

Operating Procedure Design 1

• Development of internal operating processes & procedures

• Design of corresponding process maps & flowcharts

• Creation of user-friendly operating instructions / user guides

Craig Orrock Project Professional

Operating Procedure Design 2

• Creation of user-friendly operating instructions / user guides

Craig Orrock Project Professional

Project Development 1

• Implemented & developed on-line store, generating 10% of total revenue

• Designed automotive workshop management forms

Project Development 2• Created “Tax on the Boardroom Agenda” analysis (publ. Hansard)

Project Development 3• Complete customer base review for leading airline maintenance provider

Project Development 4• Managed annual 360-Appraisal delivery for leading industry body

Project Analysis & Reporting 1• Developed & produced Maxiima© Business Healthcheck analyses/reports

Project Analysis & Reporting 2• Developed & produced Maxiima© Business Healthcheck staff summaries

Project Analysis & Reporting 3• Developed & produced Maxiima© Business Healthcheck staff surveys

Project Analysis & Reporting 4• Managed, coordinated & progressed successful ISO:9001 accreditation

Craig Orrock Project Professional

Management Control

(design & institution of routines)

• Development & provision of management information routines

• Implemented accounting software & budgetary control

– to prompt forethought & contingency planning

– to improve management control

• Initiated & managed cash-flow forecasting format & process

– to address instances of cash shortfall & overdraft

• Instigated project costing –

– as a prelude to bidding/proposal submission

– to address and avoid project losses

Craig Orrock Project Professional

Procurement Management

(purchasing research, conference management)

• Secured savings in company operating expenses –

– reduced car lease costs (20%)

– reduced mobile phone costs (40%)

– improved terms for stationery for in-house use & web-shop

– improved premiums for corporate & fleet insurance cover

• Negotiated UK Master Distributorship for market-leading people & organisational development products

• Arranged & managed distributor network & staff conferences

– arranged conference facilities & negotiated terms

– coordinated delegate invitations/bookings/communications

– managed menus and entertainment provision

• Managed staff recruitment & assessment processes

– developed role descriptions & incument duties

– screened candidates for job suitability

Craig Orrock Project Professional

Created/Published• Tax on the Boardroom Agenda HM Government Agency UK government

Detailed analysis of replies of FTSE500 Taxation Managers, Company Secretaries & Financial Directors to HM Government Agency taxation survey (published Hansard)

• Maxiima After-Sales Manual Automotive Advantage UK customersCo-development of the business’s primary product offer & manual, including procedural steps, comprehensive process maps & narratives, and a detailed process audit/quality check & scoring regime covering complete after-sales customer journey

• Full Customer Contact Review Service Provider to Airlines UK customersDetailed analysis of canvassing of some 400 business prospects on the client’s sales customer database – comprehensive review & update of contacts, plus full analysis of customer & business prospect feedback on service provision to major airlines

• Commercial Vehicle Sales Operations Manual Hyundai Motor Company WorldwideReview/edit & improvement of detailed manufacturer’s Commercial Vehicle Sales Operations Guide (for worldwide adoption); developed statistical reporting formats & guidance notes for users, developing & refining process maps & narratives; manual covers prospecting/sales processes, Customer Tender compilation, KPIs, and management

• Commercial Vehicle AfterSales Operations Manual WorldwideReview/edit & improvement of detailed manufacturer’s Commercial Vehicle AfterSales Operations Guide (for worldwide adoption); developed statistical reporting formats & guidance notes for users, plus developing & refining process maps & narratives; manual covers operating processes, KPIs, reporting guidelines, and management

• Internal Processes Manuals/Guides Automotive Advantage UK: internalDevelopment & integration of internal processes (e.g. Operating Statistics reporting, Sales Order tracking, business plans, budgeting & forecasting, cash flow planning) Development of detailed user instructions & process maps for use in the execution & completion of internal processes (e.g. Contact Manager software guidance notes; Sales Order Processing, Purchase Order Processing, & accounting system guides)

• Cost Inflation & Inflation Accounting Middlesex University First Class Honours• Inventory Accounting & Control Middlesex University First Class Honours

Curriculum Vitae