MacIver House, Tomatin - 2017

WoodBUILD Wales Quality in Offsite Timber Construction

Neil Sutherland MAKAR

4 Homes at Fodderty, Dingwall - 2014

MAKAR • 140 home deliveries

• 25+ years

• 40 people

• 15 - 20 home deliveries / pa

• £3.5M turnover

Why does your organisation exist?

People don’t buy what you do,

they buy Why you do it – Simon Sinek

At MAKAR we believe…..

Lean Enterprises

The Toyota Production System • A Japanese thing…….

• A manufacturing thing………..

• Adoption of a few technical tactics……

A local example

Wide range of sectors – healthcare, service companies, etc

Why not for housing?

Off-site delivered Housing:

- Sweden 60%

- Netherlands 25%

- Japan 20%

- UK, USA etc, less than 5%

• Offsite – Symbolic of Progress?

• Disruptive Cultural Shift?

• Change of Attitudes and Behaviours?

• Does not Guarantee Improvement

• Represents a Large Overhead & Large

Pipeline requirement

• Focus on Plant instead of People

Lean – Customer Driven What does the Customer Value

- Comfort, Health & Wellbeing

- Quality Certainties:

Design

Workmanship

Programme

Cost

MAKAR Workshop - 2012

Piper House, Rafford, Forres - 2015

MAKAR Lean Enterprise

A Strategic Business Approach 1. Long term Philosophy

2. The right Process will Produce the right Results

3. Add Value to the organisation by developing our People & Partners

4. Continuously solving root Problems, driving organisational learning

From The 4 P’s – The Toyota Way, Jeffrey Liker

MAKAR’S LEAN JOURNEY 2017

2018

2019

2022

Standardise

Process Standardise process

and management

systems

Use Process Build process

discipline, management

and quality tools

Optimise

Process Optimise (more

value, less waste).

Pull and Flow Develop pull and

flow in the process.

Perfection

Iterate, engage with others.

5S Roll out in

workshop

, yard and

offices

5S On-

site Roll out on-

site

Mission

Why we are here…

Values

How we conduct ourselves…

Methods

Things we do…

Goals

A tangible series of objectives

which need to be achieved on

route to our mission…

Lean Lean is being used to help MAKAR

structure and optimise its activities to

achieve its goals and work towards its

mission…

LEAN PRINCIPLES AND CONCEPTS

Value

understanding what the customer

wants as a product and a

service…

Perfection

relentless focus on improving

the process for the benefit of

all…

Value Stream process required to deliver what

the customer wants…

Flow

regulating work flow through the

process, balance resource

requirements with supply…

Pull

each step is an input into the

next, focus on delivering on time

and quality when required…

Value

Perfection

Customer

Customer

- the person you are

providing a service to

(internal or external)… - respect the customer, know the

customer, put yourself in their

shoes…

VALUES AND MISSION IDEAS What is a “value”?

- A specific mode of conduct - preferable to an

opposite or contrary mode of conduct;

- The way we [should] do things around here.

What is a “mission”?

- Guides actions, spells out its overall goal and

path, guides decision-making;

- What a company wants to do for the world;

Ideas as proposed by the MAKAR

team in January 2017

What is a Value Stream?

• Includes all activities involved in the design, production & delivery of a product to the customer

Time

design production delivery

Value Adding Activity Waste

Focus of traditional

improvement programmes

• Work Longer

• Work Harder

• Add People

• Add Equipment

Value

Added

Focus of Lean

Improvement Projects

• Eliminate Waste

• Eliminate Defects

Waste –

Eliminate

all forms

Value vs.Waste

Typical Processes

Detailed Design Site, Sections and

Floorplan, Specifications

Planning Consent

Building Warrant

Application

Planning and Warrant

SAP

Makar Design and

Construction Specification

Document

Full warrant drawings - Location Plan, Site

Plan, Foundation,

GA Plans, Sections,

Elevations Standard

details and panels

catalogue

Full set of engineers drawings – foundation

and structure

SAP

Detailed Layout of all Rooms and

Services Routes Fixed

Detailed Design

Contract Costing

Populate traffic light document – orange stage

Design Refinement

Process

Planning Application

Service Application

and Payment Form

Budget Detailed Cost

Budget Detailed Cost

Full Set of Planning Drawings

Other Supporting

Drawings – as required

External Design

Statement – Sustain. &

Access

Business Plan – if required

Business Plan – if required

Draft Panel Design

Planning Design Review

Project specific details

Warrant Design Review

Design Review Record

Design Review Record

Preliminary Specification

of Fixtures and Fittings

Flooring Selection

Fixed

Budget Commitment

Internal door Selection

Fixed

Bathroom Selection

Fixed

Stoves / Heating

Selection Fixed

Windows and Doors

Selection Fixed

Decorations Selection

Fixed

Planning Design Review Record

Warrant Design Review Record

Standard Building Warrant Document Pack (inc. third party reports)

Internal finishes,

windows., doors,

flooring, fixtures, fittings

NEIL COLIN Standard Planning Application Document Pack (inc. third party

reports)

NEIL COLIN

Any final tweaks to the

design, not major

redesign

In time customers invited to

attend

Application can be used

to incentivise customer decision making

Collate Planning

Documentation

U-Values

U-Values

Indicative layout of rooms,

service voids, thresholds

Trade Literature

Populate traffic light document – green stage

Confirm Design

Performance

Costing based on

Specification and Warrant

Design

CDM Draft Construction Phase Plan

Electrical, plumbing and MVHR layout – agreed with

3rd Parties

Indicative Stove, SVP, Ex.lights,

MVHR ducts, extracts

Specification Window and Roof Colours

Plumbing Layout

Electrical Key and Layout

Joinery Details

Finalise Internal Services

Layout and Routing

Panel Design

Engineers Drawings

Location of Wall, Floor,

Roof Penetrations

Fixed

Collate Engineers

Pack

Collate Warrant Pack

Service Hatches / Envelope

Penetrations Drawings

Finishes info – FFL,

window colour, roof

finish, service void, specific details (party

walls etc)

Design Handover Pack

CAT

Warrant Drawings

Pack

Engineers Drawings

Pack

All this information exists, this is

just the collation into

formal document

packs

Building Warrant Issued

Warrant

Building Warrant

Comments Responded

To

Process P

roje

cts

V

alu

e

Cre

ate

d

Va

lue

Ea

rne

d

Site

Appra

isal

Repor

t

Conc

ept

Desig

n

Planni

ng

Permis

sion

Buildin

g

Warra

nt

House

Kit

House

to

W&WT

New

Home

Workin

g

Home

Free Free X.X% X.X% X.X% X.X% X.X% X.X% X.X% X.X%

15-20 10 5-10 5 5 4 3 3 3 15

Based on

costs

associated

with

delivering

stage To be

confirmed

Complex

Mission and Values

The following values, purpose, mission and methods make MAKAR unique.

They define the work we do and the way we do it.

Methods The following methods are employed by MAKAR to deliver our mission. They are specific, methodical and consistent. Customer Certainty. We will provide for our customers; design, workmanship, program and cost certainty. Financially Transparent. Our financial methods will be transparent and will offer value for money for our customers. Ecological Specification. We will always create healthy living environments supporting a healthy global environment. Materials. We will use locally sourced renewable materials, predominantly timber. Regional Supply Chain. We will network and support regional suppliers for the economic benefit of the wider community. Energy & Carbon Efficient. We adopt the highest standards as our basic standard. Skills & Training. We are a nurturing organisation supporting the growth of all individuals in our team. Research & Development. R&D is intrinsic to what we do day by day. Simplicity. We aim to provide simple solutions for customers in a seemingly complex area of activity. Accessible. Our work is not exclusive and can be available to all.

Core Values

Great Buildings. We believe great buildings and places improve people’s

lives.

Customer Care. Our customers are our focus and everything we do aims to

serve them.

Integrated Processes. Our ambitious design is strengthened by integrated

processes.

Environmental Health. The quality and health of our regional and global

environment is a product of our decisions.

Skills & Training. We believe in the future of meaningful work. This results

from creativity of intention, quality in attitude and skillful execution.

Responsibility. We and no-one else is responsible for the value we provide

to our customers and the wider community.

Ethics. We are engaged in doing what is good and what is right and our

work reflects this.

Continuous Improvement. We aim to continuously improve our methods,

service and products for our customers and partners.

Profitability. We aim to earn a reasonable financial return in order to both

survive and have the capacity to grow and develop in a financially

sustainable way.

Pride. We are proud of our work.

Mission

MAKAR improves people’s lives through better

buildings and places. MAKAR does this by

designing and delivering high quality housing in a

truly sustainable fashion.

Neil Sutherland, Director

MAKAR Code of Conduct - Respect others

- Tell the truth

- Be fair

- Try new ideas

- Ask why

- Keep your promises

- Do your share

Quality The 4 P’s: Philosophy, Process, People & Partners, Problems

Building Houses & Building People

- An Attitude, Way of Thinking, Doing & Behaving

- Slow down – Right First Time

- Standardise for Continuous Improvement

- Remove Defects – Rework Destroys Moral - Long Term Partnerships & Customer Relationships

Timber Product Development

In Europe, the development and use of engineered

timber products relates closely to the development

of complementary Methods of Off-site Construction

MAKAR R&D Serviced Modules Circular Economy Business Support – ERDF

Scottish Wood-fibre Insulation MAKAR n-SIP panels to Passivhaus performance standard

• Construction Scotland Innovation Centre – Advanced

Timber Products Innovation Challenge funded

• Bangor, Strathclyde & Edinburgh Napier Universities

Energy Positive – generate more than used

Carbon Efficient – net zero in delivery and use

Culcairn, Evanton, 160 house & mixed-use village extension

www.makar.co.uk

neil@makar.co.uk

@makarneil

@MAKARhomes

Culcairn, Evanton, Easter Ross

• 160 house + Mixed-use village extension

• Mix of tenures and house types

• Extra-care & Co Housing

• Shared Community facilities – allotments, amenity

• Car tamed, Public mobility supported

• Green Infrastructure and Woodland integrated

• Sustainably constructed – Energy positive Carbon

negative

• Regionally distinctive & improving over time