By Simon Leonard

ECTM Sr. Operations Manager

What is ECTM? ◦ Data Download

◦ ECTM Analysis

◦ Log Analyst review

◦ Report anomalies to Operator

◦ Corrective actions

◦ Update ECTM log

Contact Information

Q&A

Analyse ECTM Data for

shifts or deterioration

Log analyst comments or

recommendations

Notify operator of status

change or alerts.

Operator performs Maintenance

Actions, notifies the DAC and add

Maintenance codes. DAC Analyst updates

review log.

Download ECTM Data

from aircraft

Preferred Method – CMC Download ◦ Format SD Card

◦ Download CMC Interface file (oem_diag.zip) from www.flyembraer.com

◦ Delete “.dat” file (Phenom 100) when done

◦ Ref AMM Task 45-45-00-970-803-A

Optional Method – DCU Download ◦ Requires GBSLite from P&WC

◦ E-mail data files (____.gDC) to DAC@WebECTM.ca

◦ Ref EMM Task 71-00-00-760-817 Section E

Uses WebECTM (www.WebECTM.ca)

WebECTM Account set-up with aircraft and users

Welcome Package ◦ Sent to ECTM Contact

◦ Includes:

WebECTM description

Contact information

Engine Status description

Requests acknowledgement from operator to close enrollment process

Data Received by e-mail and processed (Optional DCU method)

ECTM Data reviewed within 1 working day of download

ECTM graphs reviewed in WebECTM for gradual changes or shifts in performance based on: ◦ N1 ◦ N2 ◦ ITT ◦ Fuel Flow

Every analyst ECTM review is logged in WebECTM

Engine Status is displayed in the Aircraft Report ◦ Green - Normal

◦ On Watch (Orange) – No action required

◦ Yellow – Action required

◦ Red – Immediate action required/low margin engine

Completes normal review cycle

Engine Status Change Notifications

Notify customers who are late submitting ECTM data ◦ Typically 30 days

◦ Can be adjusted depending on regulatory or contractual obligations

When the engine is flagged Yellow or Red, follow Analyst recommendation(s) and report back findings

Customers can contact their Analyst by e-mail or through WebECTM

Analyst will update ECTM log with customer comments unless already replied through WebECTM

The next data upload will be used to confirm performance recovery

ECTM Support Phone: ◦ (450) 640-3286 (ECTM) International

◦ (855) 932-3286 (Web-ECTM) North America

ECTM Support e-Mail: ◦ DAC@WebECTM.ca (CAMP Customers)

◦ Support@WebECTM.ca (General enquiry)

Fax (for Customers submitting data): ◦ (316) 462-0931

Sales & Quotes: ◦ csinternal@campsystems.com