HOMEBUYER INFORMATION NIGHT MARCH 2015

WELCOME CAMDEN HOMEBUYERS!

TONIGHT’S AGENDA

7:00 Dinner and Meet & Greet

7:30 Presentation Begins

8:30 Q&A

9:00 Closing Comments

Construction

Lending & Escrow

New Home Concierge Services

Customer Care & Brookfield Portal

Brookfield Enthusiast Program

Eliant Survey

Playa Vista Info

TOPICS TO BE DISCUSSED

Visit your home on the weekends…

Loan Docs and Down Payment Balance are in place Attend Home Orientation Tour

Sign Purchase Agreement

Options & Design Studio Selections

Or anytime, 24 hours a day from your Home Portal!

Welcome Home!

THE HOME PURCHASE EXPERIENCE

CONSTRUCTION EXPERIENCE

• Construction Site Visits

• No Visits After Carpeting

• Customer Wants to Know

• Orientation Tour

• Welcome Home Tour

• 30 Day Commitment

NEW HOME CONCIERGE

MEET YOUR NEW HOME CONCIERGE

An added service through Brookfield for a hassle-free move,

including:

• Checklists and Resources

• Assistance with utility set-up and ordering trash containers

• Provide assistance in contacting dedicated reps from the

various cable providers to ensure a smooth transition.

• Cable, phone and internet provider assistance

• Recommendations for pre-screened moving companies

• Point of contact for moving-related questions

From within the portal select New Home Concierge

Accessible resources to help stay on target for your move

Penske Truck Discounts

New Home Concierge Resources available on demand through your personal Brookfield Home Portal!

PREPARING FOR YOUR CLOSING & ESCROW

PREPARING FOR YOUR CLOSING & ESCROW

One week before you close escrow:

• Complete your new home orientation tour. Tours are conducted Monday – Friday, 10:00 a.m. or 1:00 p.m.

• The notary will meet with you to sign your escrow and loan documents

• Provide the balance of your down payment

On your close of escrow date:

• Complete your second, shorter walk through

• Upon successful close of escrow, pick up your keys from the sales office. Closing occurs late in the day.

CUSTOMER CARE

• Expect normal settling causing minor cosmetic

repairs

• Construction traffic in a growing community

• Living in a shared association

HOW WILL MY HOME CHANGE DURING FIRST YEAR OF OWNERSHIP?

HOW DO I SUBMIT ONLINE SERVICE REQUEST THROUGH MY BROOKFIELD PORTAL?

• Service Requests must be submitted in writing

• Visit “My Brookfield Home Portal” website:

www.brookfieldsocal.com

• Click on “My Brookfield”

HOW DO I SUBMIT ONLINE SERVICE REQUEST THROUGH MY BROOKFIELD PORTAL?

HOW DO I SUBMIT ONLINE SERVICE REQUEST THROUGH MY BROOKFIELD PORTAL?

• Enter your email address

• Enter your password

• Hit submit

• Your Customer Care Representative will contact

you to schedule a time to review your request.

• Keep your email address updated from within

your Home Portal.

HOW DO I SUBMIT ONLINE SERVICE REQUEST THROUGH MY BROOKFIELD PORTAL?

HOW DO I SUBMIT ONLINE SERVICE REQUEST THROUGH MY BROOKFIELD PORTAL?

• Click “Contact Customer Care”

HOW DO I SUBMIT ONLINE SERVICE REQUEST THROUGH MY BROOKFIELD PORTAL?

• Click “Submit a Request”

• Enter Your Specific Service Item(s)

• Then Click “Submit”

HOW DO I SUBMIT ONLINE SERVICE REQUEST THROUGH MY BROOKFIELD PORTAL?

HOW SOON AFTER WILL REPAIRS BE COMPLETED?

• Service Request items are reviewed with the

homeowner.

• The reviewed items will then be scheduled for repair

with the appropriate “Trade Partner”.

• It is our intention to complete all repairs within 30

business days from the date of notification to the

trade.Appointments are generally scheduled

Monday - Friday

8:00AM to 12:00PM

-or-

1:00PM to 3:00PM

WHAT IF I NEED HELP AFTER HOURS?

• Our After Hours Answering Service will take your

information and contact your Customer Care

Representative.

• Your Customer Care Representative will contact you

and provide adequate instructions and/or coordinate

for the repairs to be completed in a timely manner.

HOW DO I BEST MAINTAIN MY BROOKFIELD HOME?

• Please refer to your Home Portal and “The Home

Book” for a suggested maintenance schedule for your home.

we you, enthusiasts!B3-True Blue Enthusiast• 3 Year Warranty

• Pre-Sale Opportunity

• 15% Discount on Options

• Moving Services

B2- Silver Enthusiast• 2 Year Warranty

• Pre-Sale Opportunities

• 10% Discount on Options

Brookfield Enthusiast

• 1 Year Warranty

You will receive 3 Eliant surveys during your first

year of homeownership.

• Move-In at 30 days after move in.

• Mid Year at 4-6 months after move in.

• Year End at 9-10 month after move in.

We appreciate your time and value your opinion!