Working for

Call Center

Positions• Chief Executive Officer

• Organizational Behavior Psychologist

• Director Human Resources

• Manager Administration

• Manager Telesales (Foreign)

• Manager Telesales (Local)

• Rep Telesales (Foreign)

• Rep Telesales (Local)

Key Skills• Analytical & Logical Ability

• Computer Skills

• Email Etiquettes and Skills

• Helpdesk Etiquettes and Skills

• Outbound Sales Skills

• Sentence Structure

• Grammar and Spelling

• Phone Etiquettes and Skills

Attitude

• Positive • Social• Learning • Cooperative

DiscussionQ: Is it necessary to have an

Organizational Behavior Psychologist in the call center?

A: OBP is as necessary as a Manager Administration or CEO.

Q: Do Call Centers offer pick and drop to employees?

A: Mostly centers offer this service to all employees.

Q: Are Call Center jobs desirable in the world?

A: One should seriously take call center jobs as career.

Q: Is it difficult to learn American and British accent?

A: Call Center offers basic and advanced courses on phonetics.

Key Credits

Sajid Imtiaz, Member Pakistan Society of Criminology

Feedback: sajedimtiaz@hotmail.com