By Ed Landauer, C.Q.E., P.E.

January 11, 2018

AgendaServant-Leader Concept

Servant-Leader Characteristics

Servant-Leader Examples

A Path Forward

Just a thought…

Servant-Leader Concept Servant-Leader is servant first

Starts with the feeling that one wants to serve first

Then makes a conscious effort to lead

Difference shows in the care taken by a servant Makes sure other people’s highest priority needs are

being met

The check: Do those served grow as persons?

Do they become healthier, wiser, freer?

Are they more likely to become servants?

Stages of LeadershipPosition Focus

First Job

Second Job

Team Leader

Department/Division Manager

Operations Manager

General Manager

“I want to be the best”

“I will help the team be the best”

“We can be the best”

“This group can be the best”

“I will run interference to make the organization the best”

“You can be the best- I will help you achieve it”

Authentic Leaders Are chosen by followers

Their ability to lead depends on the Leader’s skill for:

Withdrawal and action

Listening and persuasion

Practical goal setting and intuitive prescience

Marvelous and Frustrating Things about Servant-Leaders

It is not a tidy “how-to” checklist

It is a philosophy that embraces certain principles- but few prescriptions

It is not a destination- it is a path

Critical Characteristics of a Servant-Leader Listening

Empathy

Healing

Stewardship

Awareness

Persuasion

Conceptualization

Foresight

Commitment to the growth of people

Building community

Transforming Ourselves to become Servant-Leaders

Recognize that we are equal to those we are leading

Become someone people look up to

Be willing to get our hands dirty

Be willing to sacrifice our own selfish desires for the benefit of the group

Take the initiative to ensure each person is needed and wanted

Examples/Experiences- both Positive and Negative

George

Steve

Leroy

John

A Path Forward-As a Manager who feels an obligation for the future, here are some things I can do: Give my best attention to the young people entering the

business

Give people responsibility and help them assume responsibility for their own growth

Give research opportunities to those who show promise

Give a person challenge and opportunity in his or her work

Give the opportunity for advancement to those who give indications of basic growth

Questions